SlideShare a Scribd company logo
History
• The first Starbucks store
opened in Seattle's Pike
Place Market in 1971.
• The company grew to be
the largest roaster in
Washington with multiple
locations until the early
1980's.
• In 1981,Howard Schultz,
recognized a great
opportunity and began
working with the founder
Jerry Baldwin.
History
• The company experienced rapid
growth going public in 1992,
and growing tenfold by 1997,
with locations around the
United States, Japan and
Singapore.
• Starbucks also began expanding
its brand by:
 Starbucks coffee on United
Airlines flights.
 Selling premium teas via Tazo
Tea Company.
 Offering order Starbucks coffee
online
• Introduced new products and
operations.
Today, Starbucks has millions of customers every
day, in about 19,000 locations in over 62
countries which have employed approximately
1,82,000 partners worldwide.
Product
Segment
• 18-45 year olds
• Youngsters who want to gather
with their friends
• Office workers and students who
need to catch up with their work
• Those who feel that drinking
coffee is "cool"
• People who are adventurous,
willing to try new things
Promotion Starbucks
• Advertising
• Personal Selling
• Public Relations
• Sales Promotion
ADVERTISING
– Radio
– TV
– Billboards
PERSONAL SELLING
• Baristas must continue to be the very best
• Starbucks must create an incentive to retain
and reward baristas
PUBLIC RELATIONS
• Parties
• Big, Juicy Paintings
• Trump Tower
• Nationwide Coffee Break
• Public Performances
• Charitable Contributions
• Change
• run promotions in conjunction with contributions
SALES PROMOTIONS
• Return of incentive cards
• Tie in with public relations
• Loyalty program
• Daily coffee break
Thank you for attention!
Prepared by
Metelskaya Kristina & Shimul Darya

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Starbucks

  • 1.
  • 2. History • The first Starbucks store opened in Seattle's Pike Place Market in 1971. • The company grew to be the largest roaster in Washington with multiple locations until the early 1980's. • In 1981,Howard Schultz, recognized a great opportunity and began working with the founder Jerry Baldwin.
  • 3. History • The company experienced rapid growth going public in 1992, and growing tenfold by 1997, with locations around the United States, Japan and Singapore. • Starbucks also began expanding its brand by:  Starbucks coffee on United Airlines flights.  Selling premium teas via Tazo Tea Company.  Offering order Starbucks coffee online • Introduced new products and operations.
  • 4. Today, Starbucks has millions of customers every day, in about 19,000 locations in over 62 countries which have employed approximately 1,82,000 partners worldwide.
  • 6. Segment • 18-45 year olds • Youngsters who want to gather with their friends • Office workers and students who need to catch up with their work • Those who feel that drinking coffee is "cool" • People who are adventurous, willing to try new things
  • 7. Promotion Starbucks • Advertising • Personal Selling • Public Relations • Sales Promotion
  • 9. PERSONAL SELLING • Baristas must continue to be the very best • Starbucks must create an incentive to retain and reward baristas
  • 10. PUBLIC RELATIONS • Parties • Big, Juicy Paintings • Trump Tower • Nationwide Coffee Break • Public Performances • Charitable Contributions • Change • run promotions in conjunction with contributions
  • 11. SALES PROMOTIONS • Return of incentive cards • Tie in with public relations • Loyalty program • Daily coffee break
  • 12. Thank you for attention! Prepared by Metelskaya Kristina & Shimul Darya