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This document provides etiquette and manners guidelines for interacting with guests. It discusses maintaining a smile and eye contact, keeping a distance of 2 feet while speaking softly, and avoiding unnecessary gestures. It also addresses posture, hand positioning, and not congregating in groups when guests are not present. When walking, guidelines include pacing evenly, giving right of way, and opening doors. Speech should be soft and polite in all areas. Anticipating guest needs, maintaining professionalism, and refraining from offensive habits are also covered.
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The document provides an overview of important business etiquettes including first impressions, handshakes, introductions, grooming, office etiquette, email etiquette, interviewing etiquette, mobile etiquette, and dining etiquette. It emphasizes that first impressions are formed quickly and are important, and covers best practices for greetings, dress, behavior, and communication in professional settings.
Manners etiquettes
Manners and etiquette teach us to behave appropriately in social situations to reduce conflict and create a positive impression, as good manners make interactions more peaceful, help get work done efficiently, and attract friends and opportunities. Proper etiquette in areas like telephone usage, email communication, dining, and social or corporate interactions allows individuals to earn respect and be confident in different settings.
Grooming and etiquette
This document discusses professional grooming, etiquette, and dress codes. It provides tips for appropriate business attire including being well-groomed, dressed appropriately for your role and gender, and wearing clean and well-maintained clothing. Etiquette tips are given for phone, meeting, social, and business situations focusing on polite behaviors, introductions, listening, and using manners. Guidelines are outlined for both men's and women's professional dress and etiquette standards.
26 etiquettes
The document provides information on various aspects of etiquette. It discusses the definition of etiquette, where it is required such as personal, family, office settings. It emphasizes the importance of etiquette for career and relationships. Specific topics covered include personal etiquette regarding dress, hygiene and behavior, family etiquette, office etiquette including telephone manners and interactions with colleagues, and dining etiquette including table settings and manners. Factors influencing etiquette like physical appearance, psychology, and environment are also mentioned. Tips for etiquette in different social settings like hotels and cocktail parties are provided.
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Staffetiquettemannersinhospitality 140320042336-phpapp01 (1)
- 1. Etiquette and Manners While interacting with our GUEST
- 2. Etiquette and Manners While talking to guest FACIAL EXPRESSIONS
- 3. Etiquette and Manners • Always smile • Always maintain an interested and helpful expression • Maintain Eye Contact While talking to guest FACIAL EXPRESSIONS
- 4. Etiquette and Manners Distance, speech, gestures • Maintain distance of at least 2 feet • Speak softly and clearly • Avoid unnecessary movements of hands and facial gestures While talking to guest
- 5. • Stand Erect at ease • Weight balanced on both feet • Shoulders Straight • Chest out/ Stomach in Etiquette and Manners While Standing POSTURE
- 6. • Keep hands on the sides or behind your back • Do not keep hands in pockets or on the hips. • Do not cross arms across the chest. • Do not lean against the counter Etiquette and Manners While Standing HANDS
- 7. • Maintain your poise always. • You may be in view of the guest, even if you are not interacting. • Do not huddle together in groups. Etiquette and Manners While Standing IF THE GUESTS ARE NOT AROUND
- 8. Etiquette and Manners While Walking
- 9. PACE • Walk at even pace in guest areas without sound of footsteps. • Do not run in guest area Etiquette and Manners While Walking
- 10. Etiquette and Manners While Walking IN CORRIDORS •if guests are approaching, get aside and give them first right of way •If near a door, open the door for the guest to pass through.
- 11. WHICH SIDE • Walk on the left hand side • If accompanying a guest, walk on his/her right hand side and open the door of the guest • Walk erect and maintain the poise Etiquette and Manners While Walking
- 12. SPEECH • Speak softly and politely. – In restaurant – In corridors – At reception counter LANGUAGE • Do not use slang or abusive language, with your colleagues Etiquette and Manners While talking to colleagues
- 13. ON TELEPHONE • Be aware of your conversation on the telephone. Guests may be watching & hearing. • Never shout into the telephone. • Do not have long conversation, when guests are waiting. • Do not entertain personal calls, while at work Etiquette and Manners While talking to colleagues
- 14. ANTICIPATION • Anticipate guest needs. • Examples – Open the door for the guest – Hand him/her a pen. – Light his/her cigarette. – Reach out for the bag, he/she is carrying. Etiquette and Manners Courteous Behavior
- 15. FAMILIARITY WITH GUESTS • Do not get familiar with the guest, even if he treats you like a friend. • Remember your relationship with the guest is professional. Etiquette and Manners Courteous Behaviour
- 16. GUESTS & COLLEAGUES • Treating guests courteously and then turning to colleagues and talking impolitely, destroys the image. • Maintain the same finesse and politeness. Etiquette and Manners Courteous Behavior
- 17. GUESTS FROM STAR HOTELS • Treat them with as much respect as your regular local guests. • They are potential guests too. • Remember ”word of mouth” publicity. Etiquette and Manners Courteous Behavior
- 18. Be aware of the offensive habits you have • Biting nails • Picking hair, nose, ear. • Yawning. • Sneezing / coughing without covering your mouth. Refrain at least, when in guest’s view. Etiquette and Manners General
- 19. When on duty • Handle equipment without banging. • Stay calm. Do not get nervous or hurried. • Do not talk loudly or hold lengthy discussions, in guest areas. • Do not talk in vernacular. Guest will misunderstand. Etiquette and Manners General
- 20. When not on duty • Do not hang around in guest areas. • Do not come to guest areas when not in uniform. Etiquette and Manners General
- 21. When with the guest • Do not grumble. He is not interested in your woes. • Do not speak poorly about other guest, staff or department. • Do not hint or solicit tips. Etiquette and Manners General
- 22. Thank You !