This document provides positive feedback from patients about various health services provided in Wirral and the communities served in 2013 and 2014. In 12 quotes, patients express gratitude for the kindness, care, understanding, reassurance, and professionalism of the nurses, staff, doctors, and services. They felt their needs were met and they received high quality, efficient care and support for issues like blood testing, smoking cessation, physiotherapy, dental care, weight management, and more.
Annie Francis, Programme Director of the Neighbourhood Midwives initiative, looks at the qualities and characteristics midwives need and the challenges and barriers they face when trying to work in different ways.
Welcome to HEALTHePATH Associates, Inc. Enjoy a "virtual tour" of our offices - we\'ve created a relaxed comfortable environment to make it easier for you to take the first step in counseling.
The Brentwood Rehabilitation and Healthcare Center is a provider of subacute rehabilitation and skilled nursing care services in Danvers and greater Essex, Massachusetts. Located close to area hospitals, the Brentwood Rehabilitation and Healthcare Center is staffed by a vibrant, professional team of nurses who are always ready to help patients in their recovery. Some of the patients who have attended the center were so impressed by the staff and expressed deep gratitude in their testimonials. Two of these were William Shell and Mary Jenkins.
William is the husband of Karen Shell who went to rehab after suffering several wounds. While at the center, William noticed that the staff were very helpful and were there to meet all of his wife’s needs. He met four to five nurses while his wife was staying there and they were all compassionate to patients. It was clear to him that they loved their jobs. William also enjoyed the food there.
Mary Jenkins, in her testimonial, was more appreciative of the nurses who cared for her, thanking them individually. She thanked Stephanie who was kind to her and always appeared calm and cool despite the amount of work she had to do, and Mary and Esther, other nurses who cared for her during her stay. In addition, she thanked Rich, a nurse on 3-11 for making her laugh repeatedly.
What Adds Value to the Patients Experience?
Empathy is the key to connecting with our
patients Janine Lucking, National Improvement Lead
Presentation from the Productive Endoscopy Workshop, Tuesday 15th October 2013 at Ambassadors Bloomsbury , London, WC1H 0HX
This meeting brought together teams from around the country, and embarked on creating and testing the productive endoscopy toolkit. The aim of the day is to allow time with your team for sharing of experiences and exchange of good practice, learn how to apply lean techniques and hear the impact of successfully implemented case studies.
Annie Francis, Programme Director of the Neighbourhood Midwives initiative, looks at the qualities and characteristics midwives need and the challenges and barriers they face when trying to work in different ways.
Welcome to HEALTHePATH Associates, Inc. Enjoy a "virtual tour" of our offices - we\'ve created a relaxed comfortable environment to make it easier for you to take the first step in counseling.
The Brentwood Rehabilitation and Healthcare Center is a provider of subacute rehabilitation and skilled nursing care services in Danvers and greater Essex, Massachusetts. Located close to area hospitals, the Brentwood Rehabilitation and Healthcare Center is staffed by a vibrant, professional team of nurses who are always ready to help patients in their recovery. Some of the patients who have attended the center were so impressed by the staff and expressed deep gratitude in their testimonials. Two of these were William Shell and Mary Jenkins.
William is the husband of Karen Shell who went to rehab after suffering several wounds. While at the center, William noticed that the staff were very helpful and were there to meet all of his wife’s needs. He met four to five nurses while his wife was staying there and they were all compassionate to patients. It was clear to him that they loved their jobs. William also enjoyed the food there.
Mary Jenkins, in her testimonial, was more appreciative of the nurses who cared for her, thanking them individually. She thanked Stephanie who was kind to her and always appeared calm and cool despite the amount of work she had to do, and Mary and Esther, other nurses who cared for her during her stay. In addition, she thanked Rich, a nurse on 3-11 for making her laugh repeatedly.
What Adds Value to the Patients Experience?
Empathy is the key to connecting with our
patients Janine Lucking, National Improvement Lead
Presentation from the Productive Endoscopy Workshop, Tuesday 15th October 2013 at Ambassadors Bloomsbury , London, WC1H 0HX
This meeting brought together teams from around the country, and embarked on creating and testing the productive endoscopy toolkit. The aim of the day is to allow time with your team for sharing of experiences and exchange of good practice, learn how to apply lean techniques and hear the impact of successfully implemented case studies.
Self Directed Support - Personalisation in Health Care and its processscottread
A presentation exploring personalisation in health care and how self directed support can be used to help patients achieve outcomes. This presentation talks through the process and there are links to information within it.
The changing vanguard workforce, pop up uni, 11am, 2 september 2015NHS England
Expo is the most significant annual health and social care event in the calendar, uniting more NHS and care leaders, commissioners, clinicians, voluntary sector partners, innovators and media than any other health and care event.
Expo 15 returned to Manchester and was hosted once again by NHS England. Around 5000 people a day from health and care, the voluntary sector, local government, and industry joined together at Manchester Central Convention Centre for two packed days of speakers, workshops, exhibitions and professional development.
This year, Expo was more relevant and engaging than ever before, happening within the first 100 days of the new Government, and almost 12 months after the publication of the NHS Five Year Forward View. It was also a great opportunity to check on and learn from the progress of Greater Manchester as the area prepares to take over a £6 billion devolved health and social care budget, pledging to integrate hospital, community, primary and social care and vastly improve health and well-being.
More information is available online: www.expo.nhs.uk
Inpatient Rounding: 30 Minutes a Week to Amazing Patient ExperienceMedAmerica Marketer
In a busy emergency department, patients can feel lost in the shuffle. No wonder patients admitted from the ED tend to score the hospital low on patient satisfaction surveys. But even after a negative experience, it’s still possible to win back patients’ loyalty. The trick is to respond quickly and with genuine compassion.
Transformation care together - presentationWirralCT
For the NHS to continue to meet patients’ changing needs in the 21st century and remain clinically and financially viable there must be a collective effort across the organisation to tackle variation in quality and outcomes at pace. To ensure trust clinical services develop in a way that supports this vision the trust has introduced a major transformation programme ‘Transforming Care Together’.
CAUTI and innovation in the Continence ServiceWirralCT
A presentation about preventing catheter associated urinary tract infections given at the Wirral Community NHS Trust Infection Prevention & Control study day 2014
A presentation looking at the myths and facts of sexually transmitted infection given at the Wirral Community NHS Trust Infection Prevention & Control study day 2014
1. To be the outstanding provider
of high
quality, integrated
care to Wirral and the
communities we serve.
2.
3.
4.
5. “Just a note to say thank you for
being so understanding for my
husband and myself, you were so
kind to us both, you are such a lovely
nurse. Keep up this lovely work
you do”
Blood Testing (Phlebotomy), 2013
8. “The staff were very helpful and
understanding, they offered good
advice so I’m very satisfied with
the service. I have no criticism to
offer, a good well run service”
Livewell, Stop Smoking, 2013
9.
10.
11. “I was totally put at ease from the
very first visit and found all the
care and attention given to me
was of a high standard and I am
extremely grateful”
Physiotherapy & Rehabilitation, 2013
19. “Each and every person I was involved with
showed respect and concern. All were
cheerful and eager to help in my recovery.
I cannot think of any improvements I would
be able to suggest. An excellent service is
already provided”
Deep Vein Thrombosis Clinic, 2013
20.
21.
22.
23. “I genuinely had a first class
experience from my Health
Visitor and can't think of
anything that her or the team
could have done better”
Health Visiting, 2013
24.
25.
26. “Thank you for all
your kindness and
care in 2013”
Community Nursing, 2013
27.
28.
29. “Excellent service both for
care and waiting. We live
locally so to be able to access
this service outside of work
time is great”
All Day Health Centre, 2014
30.
31. “I don’t feel that my experience could
have been improved. It was very
reassuring to know that the District
Nurse was visiting not just for a specific
procedure but to be able to have a
chat about a past operations,
concerns and worries”
Community Nursing, 2013
32.
33. “I have never looked back.
My confidence has grown, I have
met new friends and I regularly
run 5k races! Attending this course
has changed my life”
Weight Management Programme, 2013
41. “I’ve had to use the out of hours
service twice this xmas break,
(dental and doctor) and the service
has been phenomenal.
Many thanks”
GP Out of Hours, 2013
42.
43.
44.
45. “Thoroughly enjoyed my rehab.
Expert attention was always available
certainly recommended and my thanks
to all the staff involved. Service and
understanding given was excellent, I
found all the staff to be very helpful
and respectful”
Cardiac Rehab, Heart Support Service, 2013
46.
47. “I had a pleasant visit, I was very
nervous before coming.
Your team of doctors and nurses
made the experience so much
better and put me at ease, I am
so appreciative of them”
Sexual Health Wirral, 2013
48.
49. “The service was caring and
efficient, I felt confident in the
doctor’s advice and she was
thorough. I would definitely
recommend the hospital.
Thank you”
GP Out of Hours, 2013