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Conflict management and
negotiation skill
Outline
noitcudortnI
.
tnemeganam tcilfnoc, tcilfnoc fo noitinifeD
noituloser tcilfnoc,
tnemeganam tcilfnoc fo ecnatropmI
tcilfnoc fo sesuaC
tcilfnoc fo secneuqesnoC
tnemeganam tcilfnoC
slliks noitaitogeN dna noitaitogen fo noitinifeD
slliks noitaitogen fo tnatropmI
snoitaitogen lufsseccus rof spit
tcilfnoc gniganam ni reganam esrun fo eloR
conflict management
dna yfitnedi ot elba gnieb fo ecitcarp eht si
stcilfnoc gniganam
sensibly, fairly, and efficiently
.
htiw slaed ssecorp tnemeganam tcilfnoC
)deviecrep(
incompatibilities or disagreements arising
from, for example
,
diverging opinions, objectives, and needs
conflict resolution
refer dna ylbaegnahcretni tahwemos desu era
fo egnar ediw a ot
processes that encourage nonviolent dispute
resolution outside
of the traditional court system
.
sedulcni osla noituloser tcilfnoc fo dleif ehT
sloohcs ni stroffe
and communities to reduce violence and bullying
and help young
people develop communication and problem-
solving skills
.
Benefits of conflict management
noitacifitnedI melborP reilraE
melborP retteB
-
gnivlos
tnemtimmoC dnA elaroM ,spihsnoitaleR yhtlaeH
ytivitcudorP devorpmI
thgisnI dnA htworG lanosreP
. Causes of conflict
sreirrab noitacinummoC
erusserp emiT
secruoser rof noititepmoC
ytilanosreP
snoitidnoc gnikrow lufsserts
.
noitarepooc fo kcaL
.
Conflict management
erutcurts laoG
metsyS draweR
noitacinummoc dna tsurT
oC
-
noitanidro
Goal structure
eht dna denifed ylraelc eb dluohs slaoG
fo noitubirtnoc dna elor
each unit towards the organizational goal
must be clearly
identified
.
eseht ni slaudividni eht dna stinu llA
eht fo erawa eb tsum stinu
importance of their role
Reward System
ti taht eb dluohs metsys noitasnepmoc ehT
etaerc ton seod
individual competition or conflict within the
unit
.
etanoitroporp dna etairporppa eb dluohs tI
troffe puorg eht ot
and reflect the degree of interdependence
among units where
necessary
Trust and communication
erom eht ,tinu fo srebmem eht gnoma tsurt eht retaerg ehT
honest and open the communication among them would be
.
etacinummoc ot degaruocne eb dluohs stinu dna slaudividnI
openly with each other so that they can all understand each
other, understand each other
’
s problems and help each other
when necessary
Co-ordination
oC
-
noitacinummoc ot pets txen eht si noitanidro
.
tcilfnoc ecuder ytivitca detanidrooc ylreporP
Negotiation
Negotiation is a discussion among
two or more people with the goal of
reaching an agreement
.
Negotiation skills
tnemeerga na hcaer ot dengised
seitrap erom ro owt neewteb
who are in confl
Negotiators can improve their negotiation
skills through
confidence-boosting training, practice, and
thorough
preparation
.
si sraef ruoy gnigdelwonkca ylpmis ,tcaf nI
tsrif tnatropmi na
step in improving your negotiation skills
.
eveihca uoy pleh lliw taht slliks noitaitogen
ni semoctuo retteb
your personal and professional negotiations
.
Importance of negotiation skills
noitacinummoC
gninetsil evitcA
tnemeganam noitatcepxE
ecneitaP
ytilibatpadA
gninnalP
melborP
-
gnivlos
gnikam noisiceD
tips for successful negotiations
hcraeser ruoy oD
seitiroirp ruoy wonK
noitisoppo eht redisnoC
nepo snoitacinummoc peeK
yawa klaw ot nehw wonK
dnim ni enil emit ruoy peeK
Strategy for conflict resolution
ecnadioVA
noititépmoC
noitadommoccA
esimorpmoC
noitaroballoC
Avoiding the Conflict
gnirongi dna yawa gniklaw sevlovni ecnadiovA
tcilfnoc eht
entirely, doing nothing that might be perceived
as rocking the
boat. This feels safe to the individual but does
not solve the
problem. The problem might even worsen if it's
left
unaddressed
.
Competing to Win Conflicts
ecnahc a sa tcilfnoc weiv elpoep emoS
on evah yehT .niw ot
interest in compromising, collaborating or
avoiding the conflict
.
They want to get their way and aren't
afraid to assert their
opinion
Accommodating the Other Person
diarfa ylirassecen t'nera ohw srebmem maeT
hguorht klat ot
conflict may nonetheless never have any
demands of their own
.
Instead, they bend over backward to
accommodate the other
person's demands and iron out the conflict
.
Compromising During Conflicts
noituloser tcilfnoc gnisimorpmoc A
a no elttes ot smia ygetarts
solution that's deemed fair. Everyone
works together, so no one
completely gets their way. Instead, each
team member makes a
sacrifice to ensure everyone has a small
consolation prize
.
Collaborating to Find a Solution
ssenevitressa eht sezimixam noitaroballoC
noitarepooc dna
capabilities of each team member. Everyone
speaks up to state
their needs, and after the full picture has bee
painted, the team
cooperates to do what's necessary to meet
everyone's needs to
the greatest extent possible. Everyone leave
happy
.
Role of nurse
hcae fo noitarud dna ycneuqerf eht ni ytiuqe niatniaM
ytrap
’
s
presentation
.
ni sgnileef evitagen dna evitisop fo noisserpxe lluf egaruocnE
na
accepting atmosphere
.
rehto hcae ot ylevitca netsil seitrap htob erus ekaM
’
s words
through asking one person to summarize the other person
’
s
comments
hcae ot kcabdeef tneuqerf edivorp ot seitrap eht egaruocnE
other
’
s comments
.
a tceles ,snoitulos evitanretla poleved stnapicitrap eht pleH
mutually agreeable one, and develop a plan to carry it out
.
nalp eht fo ssergorp eht no pu wolloF
.
سلوكيات العاملين في العمل داخل المستشفى تمريض الإدارة

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سلوكيات العاملين في العمل داخل المستشفى تمريض الإدارة

  • 2. Outline noitcudortnI . tnemeganam tcilfnoc, tcilfnoc fo noitinifeD noituloser tcilfnoc, tnemeganam tcilfnoc fo ecnatropmI tcilfnoc fo sesuaC tcilfnoc fo secneuqesnoC tnemeganam tcilfnoC slliks noitaitogeN dna noitaitogen fo noitinifeD slliks noitaitogen fo tnatropmI snoitaitogen lufsseccus rof spit tcilfnoc gniganam ni reganam esrun fo eloR
  • 3.
  • 4. conflict management dna yfitnedi ot elba gnieb fo ecitcarp eht si stcilfnoc gniganam sensibly, fairly, and efficiently . htiw slaed ssecorp tnemeganam tcilfnoC )deviecrep( incompatibilities or disagreements arising from, for example , diverging opinions, objectives, and needs
  • 5.
  • 6. conflict resolution refer dna ylbaegnahcretni tahwemos desu era fo egnar ediw a ot processes that encourage nonviolent dispute resolution outside of the traditional court system . sedulcni osla noituloser tcilfnoc fo dleif ehT sloohcs ni stroffe and communities to reduce violence and bullying and help young people develop communication and problem- solving skills .
  • 7.
  • 8. Benefits of conflict management noitacifitnedI melborP reilraE melborP retteB - gnivlos tnemtimmoC dnA elaroM ,spihsnoitaleR yhtlaeH ytivitcudorP devorpmI thgisnI dnA htworG lanosreP . Causes of conflict sreirrab noitacinummoC erusserp emiT secruoser rof noititepmoC ytilanosreP snoitidnoc gnikrow lufsserts . noitarepooc fo kcaL .
  • 9. Conflict management erutcurts laoG metsyS draweR noitacinummoc dna tsurT oC - noitanidro
  • 10. Goal structure eht dna denifed ylraelc eb dluohs slaoG fo noitubirtnoc dna elor each unit towards the organizational goal must be clearly identified . eseht ni slaudividni eht dna stinu llA eht fo erawa eb tsum stinu importance of their role
  • 11. Reward System ti taht eb dluohs metsys noitasnepmoc ehT etaerc ton seod individual competition or conflict within the unit . etanoitroporp dna etairporppa eb dluohs tI troffe puorg eht ot and reflect the degree of interdependence among units where necessary
  • 12. Trust and communication erom eht ,tinu fo srebmem eht gnoma tsurt eht retaerg ehT honest and open the communication among them would be . etacinummoc ot degaruocne eb dluohs stinu dna slaudividnI openly with each other so that they can all understand each other, understand each other ’ s problems and help each other when necessary Co-ordination oC - noitacinummoc ot pets txen eht si noitanidro . tcilfnoc ecuder ytivitca detanidrooc ylreporP
  • 13. Negotiation Negotiation is a discussion among two or more people with the goal of reaching an agreement . Negotiation skills tnemeerga na hcaer ot dengised seitrap erom ro owt neewteb who are in confl
  • 14. Negotiators can improve their negotiation skills through confidence-boosting training, practice, and thorough preparation . si sraef ruoy gnigdelwonkca ylpmis ,tcaf nI tsrif tnatropmi na step in improving your negotiation skills . eveihca uoy pleh lliw taht slliks noitaitogen ni semoctuo retteb your personal and professional negotiations .
  • 15. Importance of negotiation skills noitacinummoC gninetsil evitcA tnemeganam noitatcepxE ecneitaP ytilibatpadA gninnalP melborP - gnivlos gnikam noisiceD
  • 16. tips for successful negotiations hcraeser ruoy oD seitiroirp ruoy wonK noitisoppo eht redisnoC nepo snoitacinummoc peeK yawa klaw ot nehw wonK dnim ni enil emit ruoy peeK
  • 17. Strategy for conflict resolution ecnadioVA noititépmoC noitadommoccA esimorpmoC noitaroballoC
  • 18.
  • 19.
  • 20. Avoiding the Conflict gnirongi dna yawa gniklaw sevlovni ecnadiovA tcilfnoc eht entirely, doing nothing that might be perceived as rocking the boat. This feels safe to the individual but does not solve the problem. The problem might even worsen if it's left unaddressed .
  • 21. Competing to Win Conflicts ecnahc a sa tcilfnoc weiv elpoep emoS on evah yehT .niw ot interest in compromising, collaborating or avoiding the conflict . They want to get their way and aren't afraid to assert their opinion
  • 22. Accommodating the Other Person diarfa ylirassecen t'nera ohw srebmem maeT hguorht klat ot conflict may nonetheless never have any demands of their own . Instead, they bend over backward to accommodate the other person's demands and iron out the conflict .
  • 23. Compromising During Conflicts noituloser tcilfnoc gnisimorpmoc A a no elttes ot smia ygetarts solution that's deemed fair. Everyone works together, so no one completely gets their way. Instead, each team member makes a sacrifice to ensure everyone has a small consolation prize .
  • 24. Collaborating to Find a Solution ssenevitressa eht sezimixam noitaroballoC noitarepooc dna capabilities of each team member. Everyone speaks up to state their needs, and after the full picture has bee painted, the team cooperates to do what's necessary to meet everyone's needs to the greatest extent possible. Everyone leave happy .
  • 25. Role of nurse hcae fo noitarud dna ycneuqerf eht ni ytiuqe niatniaM ytrap ’ s presentation . ni sgnileef evitagen dna evitisop fo noisserpxe lluf egaruocnE na accepting atmosphere . rehto hcae ot ylevitca netsil seitrap htob erus ekaM ’ s words through asking one person to summarize the other person ’ s comments hcae ot kcabdeef tneuqerf edivorp ot seitrap eht egaruocnE other ’ s comments . a tceles ,snoitulos evitanretla poleved stnapicitrap eht pleH mutually agreeable one, and develop a plan to carry it out . nalp eht fo ssergorp eht no pu wolloF .