1. CYRIL POTTER COLLEGE
OF EDUCATION
Behavioural Analysis and
Classroom Management
Topic: The concept of
healthy communication in conflict.
Lecture:Miss Sherryann Austin
2. G r o u p M e m b e r s
Althea K e l l m a n
J o y L e w i s
S h o n t e l C a s t e l o
S u s a n M u n r o e
3. ACKNOWLEDGEMENT
.
.I am pleased to acknowledge my colleagues who have
contributed their knowledge, time and support in the
completion of this assignment. Thank you for your relentless
effort and dedication although it was a bit challenging but we
were able to stay on course. A big thank you miss Sherryann
for your guidance, May God continue to bless and keep you.
4. W h a t c o m m u n i c a t i o n ?
. The act of transferring information from one place or person to another. Great leaders have excellent
communication skills, but also develop and maintain habits that make them more successful
communicators.
5. W h a t H e a l t h y C o m m u n i c a t i o n ?
A communication that lacks effectiveness doesn’t serve any purpose. A healthy communication between
family members, friends and colleagues is what we need in our everyday life. In a healthy communication
relationship both parties understand each other. They also know how to communicate by being clear,
honest and not judgmental. In an argument both parties understand that during argument it is not about
winning but understanding each other. In a healthy communication relationship both parties protect each
other feeling by caring about each other and trying to understand and make decision wisely.
6. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or political,
and can involve guns, money, people, animals or the laws of the country in which they live.
W h a t i s C o n f l i c t R e s o l u t i o n ?
Is a way for two or more parties to find a peaceful solution to a disagreement among them. The
disagreement may be personal, financial, political, or political, and can involve guns, money, people,
.animals or the laws of the country in which they live.
7. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or political,
and can involve guns, money, people, animals or the laws of the country in which they live.
C o n c e p t o f h e a l t h y a C o m m u n i c a t i o n
i n C o n f l i c t R e s o l u t i o n .
A readiness to forgive and forget, and to move past the conflict without holding resentments or anger. An
inability to compromise or see the other person's side, or to seek compromise and avoid punishment.
Feeling fearful or avoiding conflict, or expecting a bad outcome, is an early sign of pessimism.
8. Factors that affect healthy ,communication
in conflict resolution
According to Schellenberg Conflit is not the problem . In fact its inevitable.
problem is when two people do not know how to resolve differences, because each unresolved
significance becomes a brick and too many bricks becomes a wall.
Morton Deutsch contends that when an individual or group is denied its majo
requirement for identity, security, acknowledgment or equivalent investment inside of the genera
extended conflict is inescapable.
9. Tips to maintain healthy communication.
1. Be a good listener
2. Respect each other
3. Give constructive feedback
4. Use different communication styles in different situations
5. Have an open-mindset
6. Confidence
7. Avoid over reacting
10. E x a m p l e o f Conflict
Resolution
1. Define Acceptable Behavior. ...
2. Don't Avoid Conflict. ...
3. Choose a Neutral Location. ...
4. Start with a Compliment. ...
5. Don't Jump to Conclusions. ...
6. Think Opportunistically, Not Punitively. ...
7. Offer Guidance, Not Solutions. ...
8. Constructive Criticism.
.
11. Four essential skills for healthy conflict
Skillful Expression : is the ability to express my needs , values , opinions, feelings, and priorities
in a clear , direct and respectful way. In other words say , but don’t say it mean.
Skillful Listening is the ability to listen with the sole goal of understanding what my partner is
trying to express even when I don’t like or agree with what I am hearing .
Skill # 3 Creative problem-solving begins after we have skillfully listened to each other, so that
our opinion and feeling about an issue are on the table, face up , for both to see.
Skill #4 Responsible follow through means we each must do what we have agreed to do because
no matter how well we negotiate a solution, it will be meaningless without follow through. This
step build trust to a better bridge.
.
13. 1. Opportunities for growth and
higher engagement.
2. Better decisions and outcomes.
3. Greater job satisfaction.
4. Improved team dynamics.
5. Keep emotion in check.
6. Build trust.
A d v a n t a g e s o f C o n f l i c t
R e s o l u t i o n
14. D i s a d v a n t a g e s o f C o n f l i c t
1. Reduces efficiency
2. Undermine confidence
3. Results in polarizing
4. Results in fighting.
15.
16. Techniques to master healthy communication in conflict resolution
Trust- a fundamental and the ultimate test is based on behavior: people trust each other when the do
what they say they will do. Make sure you honor any promise you make . When in doubt , be open and
honest.
Respect – is about honoring the other person and you can effectively communicate with someone
only if you show respect to this person. Respect is unconditional and should not ‘be deserved’.
Whatever you opinion o someone is, you will only be able to communicate effectively with this person
if you respect each other. There are many ways to show respect , the best way is to give them your
undivided attention.
17. Awareness- (And understanding is critical to effective communication) Most people focus on
themselves, yet are not fully aware of who they are, how they behave and how others perceive them.
This is about behavioral styles. ( everyone is unique: don’t ignore differences, body language,( it
speaks more than words) and most importantly emotion intelligence ( a requirement to good
decision making).
Empthy- is all about being able to relate to another person on an emotional level . You need to make
conscious efforts to understand how and why people feel the way they do . Sincere empathy is what
enables another person to believe that you actually care. Your actions must be aligned.
Resolution- means a decision must be made. As an effective communicator , you must be able to
close a communication and that means a consensus must be reached and decisions must be taken.
The most important factor for you to have is intergrity. You know what you believe in , you are able to
clearly communicate these beliefs and your emotions are coherent with your beliefs. People follow a
person who they think has integrity
18. Information for this
R e f e r e n c e
assignment was taken
from the following
sources :
https://www.bustle.com/p/heres-how-experts-define-healthy-communication-in-a-relationship-15830872
https://www.linkedin.com/pulse/20140724013950 -5772412-the-five-elements-of-effective-communication
