הסמינרים בברליץ מותאמים אישית בהתאם לצרכי החברה וישרתו את המנהלים בחברתכם לכל צורך לטובת פעילות עסקית מוצלחת בזירה המקומית מחד ובזירה הבינלאומית מאידך. הסדנאות העסקיות בברליץ מקיפות את הנושאים הבאים: סמינרים בין תרבותיים: כתיבת מיילים אפקטיבית, פרזנטציות ודיבור מול קהל ,וניהול פגישות ,קונפליקטים ועוד סמינרי מנהיגות : סגירת עסקאות , מנהיגות בניהול, ניהול משא ומתן ועוד סמינרים בנושא תקשורת: ניהול פגישות, אסרטיביות, ניהול קונפליקטים ועוד כמו כן אנחנו בברליץ מציעים תוכניות לימוד שפות בתוך הארגון המותאמות לזמנים הנוחים לכם: נשמח להציע לך מידע על הסדנא ומבצע אישי ובלעדי של 15% הנחה על מבחר הסדנאות שלנו לכל שאלה או מידע תוכלי לחזור אלי באופן אישי
7. INTRODUCTION
Our GLT portfolio of workshops and seminars is a suite of
capability development solutions which equips Global Leaders
with the skills they need for global success. It provides all levels
of an organization with the necessary communication skills,
intercultural agility and leadership skills to successfully achieve
their objectives in a complex global environment.
Workshop participants will enjoy the benefits of the Berlitz
Method and the global expertise of a company that has been a
leader in Global Education for over a century
Berlitz delivers language learning and cultural programs
designed to maximize performance. Our programs address the
three components that impact employee effectiveness when
conducting international business: corporate culture, national
culture and the individual perspective.
Berlitz GLT workshops and seminars can be delivered on the
customer's premises or at any of our learning centers across the
country. Small groups ensure maximized participation and
personalized attention.
Whether you are a CEO, an HR or Training Manager, all programs
can be fully customized to meet your employees' specific goals
and expectations.
9. Cross-cultural Seminars
Business Across Cultures
In a global business environment, lack of
intercultural business skills and etiquette
as well as business missteps can get in the
way of an otherwise successful enterprise.
Take your business skills to the next
level with our intensive training on doing
business across cultures.
Methods
Trainer input, culture models,
pair and group exercises,
simulation, structured feedback
Seminar content
• Cultural self-knowledge
• Culture and cultural perception
• Cultural dimensions and
cultural standards Intercultural
communication
Cross-cultural Seminars | 1
11. Cross-cultural Seminars
Cross-cultural Communication
How many times have you heard the old adage:
“It’s not what you say, but how you say it”?
In a global business environment you must
think of how you say it, where you say it and to
whom you say it.
Our Cross-cultural Communication Workshop
is designed to enable native and non-native
speakers of a target language to optimize a set
of skills including non-verbal communication
and engaging listening to develop successful
intercultural relationships.
Methods
Instructor input, analysis of
communication styles,
role plays, discussion,
practical exercises
Seminar content
• Communication within the team
• Listening, mutual
understanding, answering
• The four sides of a message
• Effective and appreciative
communication
Cross-cultural Seminars | 2
13. Cross-cultural Seminars
Intercultural Competence
“Anything is possible!” –
Cultural differences when it comes to value
systems and self-perceptions are also reflected
in communication and business practices.
This means getting to grips with often
completely different forms of hierarchy,
collaboration, decision-making and
information policy.
Seminar content
• Cultural background and
working methods
• Comparison of the US American
and one’s own cultural
dimensions
• Efficient intercultural
communication
• Working with US Americans
Methods
Instructor input, cultural
analysis, role plays, moderated
discussion, practical exercises
Countries
USA, UK, India, China, Israel,
France, Ethiopia, Chile, UK, Brazil,
Germany
(plus over 100 countries)
Cross-cultural Seminars | 3
15. Leadership Seminars
Effective Team Work
Building a “dream team” does not happen
by itself.
Project success is built on how individuals
interact on a daily basis. The development of
positive group dynamics that takes account
of the different strengths and personalities of
the individual team members is a prerequisite.
In our “Effective Teamwork” workshop, we
empower professionals to think outside
the box and create a productive work
environment.
Methods
Trainer input, communication
models, pair and group exercises,
structured feedback,
action planning
Seminar content
• What makes teams effective –
basic principles of team work
• Phases of team work
• Team roles
• Teamwork tools in practice
Leadership Seminars | 4
17. Leadership Seminars
Change Management
Change can bring fear and anxiety.
The losses brought about by a change in
direction, processes and management
should not be underestimated.
Our “Change Management”workshop is
designed to help leaders and employees
develop an awareness of the critical
factors of success as well as learn
techniques to reduce resistance and drive
the change process.
Methods
Trainer input, analysis of specific
change processes, pair work
and group work, case studies,
action plan.
Seminar content
• Causes of change
• What is Change
Management?
• Critical factors:
What makes change
processes successful and
when do they fail?
• Forms of resistance and
appropriate countermeasures
Leadership Seminars | 5Leadership Seminars | 5
19. Leadership Seminars
Influencing Without Authority
Have you ever thought of why certain
leaders have the ability to move and
inspire crowds?
This training will provide participants
with a selection of today’s most powerful
techniques to rapidly build relationships,
identify the “unmet” needs of the target
audience and get more of what they want
by cleverly deploying personal power.
Methods
Trainer input, communication
models, pair and group
exercises, simulations
and a case study.
Seminar content
• Advanced perception and
motive detection techniques
• Active listening and message
analysis
• The avoidance of conflict
and the rapid building of
Trust / Rapport
• Getting to synergy without
authority
Leadership Seminars | 6
21. Leadership Seminars
Successful Negotiations
As people are more and more connected,
it is imperative to understand how different
people feel, think and behave.
Good will alone is not sufficient to convince
your counterpart to reach a particular decision.
In this training you will be equipped with a
self analysis about your negotiation styles
as well as with applicable techniques for
presenting your position even when faced
with difficult business partners.
Methods
Trainer input, self analysis,
communication exercises,
negotiations in pairs and groups,
action planning
Seminar content
• Self test: my individual
negotiation profile
• Arguing and persuading
strategically
• The four pillars of the
Harvard Concept
• Case studies and negotiation
simulations
Leadership Seminars | 7
23. Leadership Seminars
Making the Sale
Is selling an art or a science?
Having a good understanding of yourself as
a salesperson, as well as an inner positive
attitude and motivation, is an important key
to success in customer acquisition.
In this training you will work on various
aspects of personality development and
change, self-motivation, and personal goal-
setting. You will experience the impact of
mental training techniques that are also
successfully applied, for example, in high-
performance sport.
Seminar content
• The importance of attractive
goal-setting for self-
motivation in sales
• Positive inner dialogue
• Opportunities for personal
change and dealing with
mental blocks
• The impact you have on others
Methods
Interactive role plays, feedback,
trainer input, exercises
Leadership Seminars | 8Leadership Seminars | 8
25. Communication
Seminars
Effective Email Writing
Before you send your next email, think of
how you can write a message that will help
you get the results you want.
Writing effective emails and learning
email best practices can open doors and
help you build strong social and business
relationships.
Methods
Interactive writing assignments,
feedback, trainer input, exercises
Seminar content
• Greetings and Closings
• Body of Email
• Cultural differences
• Writing effective messages in a
wide range of situations
• Positive language
• Business grammar
Communication Seminars | 9
27. Communication
Seminars
Presentations and Public Speaking
Whether you’re giving a speech, a sales
presentation or even making a toast at
a company function, you want to speak
confidently and bring those brilliant ideas
to fruition.
Fear of public speaking is estimated to
affect 75% of adults.
In this training you will master some rules
and techniques to turn YAWN into WOW.
Methods
Interactive writing assignments,
feedback, trainer input, exercises
Seminar content
• Identifying key stages,
key steps and weak links
inherent in the process of
public speaking
• Developing the faculty to
conceive, prepare, deliver, and
focus on an objective-
led intervention
• Identifying sources of
nervousness and methods
for transforming into positive
energy
• Handling objections and dealing
with unforeseencircumstances
• Greater ease and comfort in
English under pressure
Communication Seminars | 10
29. Communication
Seminars
Running Interactive Meetings
How much do useless meetings cost?
Facilitating workshops and meetings is
not an easy task. Facilitators need a high
degree of personal, social and methodical
competence to prepare and lead efficient and
goal-oriented meetings. Experience shows:
it’s never just about the content of the
meeting but also about the communication,
readiness and dynamics within the team.
This training will provide you with
applicable psychological insight into team
member types andoptimal workflow that
will help you to structure and lead effective
business meetings.
Methods
Trainer input, team work,
discussion, demonstration of
a moderated team meeting,
feedback
Seminar content
• Making meetings interactive –
the workshop approach
• Workshop frames for different
workshop types
• Anticipating difficult situations
in workshops
• Resolving conflicts in workshop
situations
• Case studies and role plays
Communication Seminars | 11
31. Seminar content
• Indentify assertive and
non-assertive behaviour and
understand the impact in the
work place
• Deal more effectively with
aggressive and submissive
behaviour
• Effective framework for
analysing inter- personal
behaviour
• Making requests, saying No
and persisting
Methods
Trainer input, communication
models, pair and group exercises,
structured feedback, action
planning
Communication
Seminars
Assertiveness
Assertiveness is to be found somewhere in
between the boundaries of being passive and
aggressive. There are many situations at work
where we either lose control and become
angry or, alternatively, say nothing and keep
our true feelings hidden. These aggressive
or submissive behaviors directly influence
performance. Assertiveness is the ability to
take care of one’s needs without violating the
rights of others.
In this training, you will learn how to state
your case in dealing with colleagues and
customers, individuals, and organizations to
work effectively.
Communication Seminars | 12
33. Communication
Seminars
Conflict Management
While no one would disagree that Risk Management
is a crucial and integral part of achieving a project’s
success, many choose to ignore the existence of
conflicts in the workplace. In every company there
are countless potential conflicts that put a strain on
working relationships and could become a problem
for everyone. Those involved quickly lose sight of the
shared company objectives.
How can the causes and issues of the conflict be
dealt with in order to significantly improve the
quality of working relationships?
In this training, you will conduct a self-analysis of
your own behavior in conflict situations and you
will develop effective de-escalating and solution-
oriented communication
Methods
Trainer input, self analysis, group
work with case studies, conflict
simulations in role plays
Communication Seminars | 13
Seminar content
• Self test: my own behavior in
conflict situations
• Types, causes and
characteristics of conflicts
• “Win-win“-approach for
conflict solution
• Effective tools to prevent
future conflicts