Internet banking, customer perceived value and loyalty the role of switching ...Samar Rahi
This study aims to examine the relationship between internet banking, customer perceived value,
switching cost and customer loyalty. Furthermore, this study also examines if switching cost moderates the
relationship between internet banking, Customer perceived value and customer loyalty.
HDFC Bank Investor presentation: June 2013HDFC Bank
The document is an investor presentation for a bank that discusses:
- The bank is well positioned across various sectors of the Indian economy like private consumption, government, and investment.
- It has a wide range of banking products and services to meet the needs of diverse customer segments in both retail and wholesale banking.
- The bank has a strong national presence with a large branch network and uses technology to improve efficiencies and provide better services.