The future of marketing is about being human, because humans don't remember the pitch, they remember the experience. We've got to stop thinking like marketers and start acting like humans to delight our prospects and customers at every touch point. Let's put on our human hats and create an experience worth writing home about.
This presentation provides a comprehensive overview of the current retail industry. It begins with a look into the four primary types of retailers: department stores, specialty retailers, big box retailers and discount retailers. From there, the deck explores the topic of overall channel expansion, which leads into a discussion on two omni-channel trends for 2013. The presentation wraps up with a discussion on technology companies that are partnering with retailers and a summary of opportunities for retail companies.
Converging the customer experience across channels has never been more important. In fact, in a recent Retail Systems Research (RSR) study, more retailers report that they operate online/e-Commerce channels (92%) compared to traditional stores (89%). And, 100% of retailers surveyed consider “a single brand identity across channels” as important.
In order to move forward on the road toward a successful omnichannel experience, retailers need to take a step back and consider their current strategies, as well as hardware and software capabilities.
In this upcoming webinar, Nikki Baird from RSR will share insights from the June 2012 survey titled: Omni-Channel 2012: Cross-Channel Comes Of Age. Some of the topics she will cover include:
The new rules of cross-channel retail
The value of cross-channel shoppers
The Digital-Physical connection
The role of Marketing in the strategy mix
NCR will join the discussion by outlining the steps toward cross-channel success, illuminated through real-world case studies. Once merchants commit to a compelling and consistent cross-channel experience, they must follow through with superior data analysis and promotion optimization, facilitated with best-in-class point of sale (POS) solutions. With all the proper components in place, retailers will improve loyalty and profits by delighting customers, no matter which channel they choose.
Creating a Great Customer Experience Any Place with Tara and AnneiQmetrixCorp
This document discusses creating an omnichannel customer experience across in-store, web, social, and mobile channels. It defines omnichannel as providing a seamless customer experience anytime, anywhere across touchpoints. Customers now expect consistency between online and in-store experiences. The rise of mobile and social media has changed customer expectations and behaviors. Retailers need to bring the benefits of online channels into physical stores to remain competitive in this new landscape. Case studies like Macy's show how unifying digital and in-store experiences through technologies like mobile and social media can drive sales and customer loyalty.
This document provides guidance on developing effective presentation skills for marketing managers. It covers three key areas: developing great content by analyzing the audience, gathering relevant data, and creating an outline; creating a great design with consistent layout, color, and formatting; and delivering with a strong voice, body language, and ability to handle tough situations. The document emphasizes preparation, practice, and flexibility to create polished presentations.
Omni-Channel Marketing – Bridging the Gap between Insight & ExecutionG3 Communications
This webinar discussed omnichannel marketing challenges in retail. Key points included:
1. Retailers need a single customer view, segmentation, revenue attribution across channels, and channel execution capabilities.
2. Recommendations involved a strategic framework to enable customer insight, automation, and execution across channels.
3. Case studies showed how data integration helped target promotions and personalize the in-store experience.
The future of marketing is about being human, because humans don't remember the pitch, they remember the experience. We've got to stop thinking like marketers and start acting like humans to delight our prospects and customers at every touch point. Let's put on our human hats and create an experience worth writing home about.
This presentation provides a comprehensive overview of the current retail industry. It begins with a look into the four primary types of retailers: department stores, specialty retailers, big box retailers and discount retailers. From there, the deck explores the topic of overall channel expansion, which leads into a discussion on two omni-channel trends for 2013. The presentation wraps up with a discussion on technology companies that are partnering with retailers and a summary of opportunities for retail companies.
Converging the customer experience across channels has never been more important. In fact, in a recent Retail Systems Research (RSR) study, more retailers report that they operate online/e-Commerce channels (92%) compared to traditional stores (89%). And, 100% of retailers surveyed consider “a single brand identity across channels” as important.
In order to move forward on the road toward a successful omnichannel experience, retailers need to take a step back and consider their current strategies, as well as hardware and software capabilities.
In this upcoming webinar, Nikki Baird from RSR will share insights from the June 2012 survey titled: Omni-Channel 2012: Cross-Channel Comes Of Age. Some of the topics she will cover include:
The new rules of cross-channel retail
The value of cross-channel shoppers
The Digital-Physical connection
The role of Marketing in the strategy mix
NCR will join the discussion by outlining the steps toward cross-channel success, illuminated through real-world case studies. Once merchants commit to a compelling and consistent cross-channel experience, they must follow through with superior data analysis and promotion optimization, facilitated with best-in-class point of sale (POS) solutions. With all the proper components in place, retailers will improve loyalty and profits by delighting customers, no matter which channel they choose.
Creating a Great Customer Experience Any Place with Tara and AnneiQmetrixCorp
This document discusses creating an omnichannel customer experience across in-store, web, social, and mobile channels. It defines omnichannel as providing a seamless customer experience anytime, anywhere across touchpoints. Customers now expect consistency between online and in-store experiences. The rise of mobile and social media has changed customer expectations and behaviors. Retailers need to bring the benefits of online channels into physical stores to remain competitive in this new landscape. Case studies like Macy's show how unifying digital and in-store experiences through technologies like mobile and social media can drive sales and customer loyalty.
This document provides guidance on developing effective presentation skills for marketing managers. It covers three key areas: developing great content by analyzing the audience, gathering relevant data, and creating an outline; creating a great design with consistent layout, color, and formatting; and delivering with a strong voice, body language, and ability to handle tough situations. The document emphasizes preparation, practice, and flexibility to create polished presentations.
Omni-Channel Marketing – Bridging the Gap between Insight & ExecutionG3 Communications
This webinar discussed omnichannel marketing challenges in retail. Key points included:
1. Retailers need a single customer view, segmentation, revenue attribution across channels, and channel execution capabilities.
2. Recommendations involved a strategic framework to enable customer insight, automation, and execution across channels.
3. Case studies showed how data integration helped target promotions and personalize the in-store experience.
Retailers need to understand how to target customers in the right way and customers need retailers to understand them and offer them something at value all the time. OmniChannel retailing is the ultimate solution for retailer to connect with their customers and provide them with outstanding customized experience.
Join our Social Learning Network:
http://www.openthinking.ae
The document discusses three drivers of customer equity: value equity, brand equity, and retention equity. Value equity is a customer's objective assessment of a brand based on perceptions of quality, price, and convenience. Brand equity is a customer's subjective assessment of a brand shaped by marketing. Retention equity is a customer's tendency to remain loyal to a brand based on relationship benefits for both the customer and firm. Various programs can influence these three drivers and build customer lifetime value over time.
This document outlines the key elements of an effective marketing plan, including an executive summary, situation analysis, objectives, strategies, tactics, and budget. It provides examples for each section and concludes with a sample marketing plan for a plastic molding company aiming to increase sales 40% over three years by expanding its sales territory and attracting new customers through various tactics.
The document discusses strategy execution and outlines three key building blocks for effective execution: 1) The leader's seven essential behaviors which include knowing the business, insisting on realism, setting clear goals, following through, rewarding performance, coaching employees, and self-awareness. 2) Creating an execution culture by setting clear expectations, discussing how to achieve results, and rewarding results. 3) Having the right people in the right jobs by ensuring a robust people process that is linked to the strategic plan and focuses on leadership development, performance management, and succession planning. Effective execution also requires alignment between the strategy, people, and operational processes.
This document outlines steps for developing a customer service strategy, including determining important customer service attributes, competitor vulnerabilities, and a company's own service capabilities. It identifies four core elements of a service strategy: reliability, surprise, recovery, and fairness. For each element, it provides examples of how companies can meet customer expectations through things like dependable service, unexpected extras that delight customers, effective problem resolution, and fair treatment of all customers. The document stresses the importance of effective service recovery when problems occur and emphasizes designing reliable service systems to prevent errors.
This document discusses different types and levels of innovation including product, process, and strategy innovation. It also describes five models for managing innovation: the suggestion system, continuous improvement teams, new venture teams, incubator lab, and innovation teams. The key aspects of each model are outlined. The document concludes with recommendations for developing an innovation strategy such as scanning for opportunities, challenging industry assumptions, and focusing on value creation throughout the new product development process.
The document discusses various tools and techniques for managing creative thinking skills and overcoming conceptual blocks to creativity. It describes attribute listing, brainstorming, visioning, the Kipling method, problem statements, and challenge methods as tools for defining problems, creating new ideas, and developing a creative climate. It also discusses types of conceptual blocks like constancy, compression, and complacency that can limit creative thinking.
The Future of Marketing 2016: New Roles, and Trends Mathew Sweezey
2016 is almost here, and with it will come a host of new marketing challenges. To help prepare you I've crafted this presentation with
- New Data from Google on Marketing Moments
- New ideas on breaking though the noise
- New roles for the CMO and Demand Gen Teams
- New metrics for showing holistic marketing value
The presentation is created to inspire you, and help you see new ways to market in 2016. Please feel free to share this content, and reach out to me with any questions you may have. Best, Mat
Digital Marketing PPT(Presentation) - Digital Marketing StrategiesWeb Trainings Academy
In our Digital Marketing Presentation (PPT) we have various methodologies of Digital Marketing. In digital marketing we can generate traffic in both non-paid and paid methods. Based on the budget of the client we can utilize various digital marketing strategies like SEO, PPC, Display Ads, Social Media, Email Marketing etc.
This document discusses the concepts of blue ocean strategy and red ocean strategy. Blue ocean strategy involves creating new market space and making competition irrelevant by focusing on factors that the industry has never offered. It uses tools like the strategy canvas and four action framework to eliminate, reduce, raise or create new factors. Red ocean strategy involves competing in existing market space by beating competition. The document outlines six principles for formulating a blue ocean strategy, including reconstructing market boundaries and focusing on reaching beyond existing demand. It also discusses overcoming key organizational hurdles and building execution into strategy for successfully executing blue ocean strategy.
This document provides an overview of key marketing concepts including the marketing mix, market segmentation, product planning and development, and promotion strategies. It discusses topics such as the 4Ps of marketing (product, price, place, promotion), developing market segments, conducting consumer analysis, the product life cycle, and the different elements of the promotion mix (advertising, publicity, personal selling, sales promotion). The document aims to educate about fundamental marketing activities and strategies.
The document provides an overview of strategic planning including the five tasks of strategic planning: forming a vision, setting objectives, crafting a strategy, implementing the strategy, and evaluating performance. It discusses factors that shape strategy choices, three tests for the best strategy (performance, competitive advantage, and fit), and analyzing industry environment to design competitive strategy using Porter's five forces model. It also outlines considerations for strategy implementation and execution.
This document discusses key aspects of developing an effective brand strategy, including establishing a brand vision, positioning, contract, and communication plan. It provides examples of brand visions, positions, and contracts for well-known brands like Disney, Walmart, FedEx, McDonald's, Apple, Google, and Toyota. The document also outlines metrics for measuring return on brand investment, such as brand awareness, contract fulfillment, customer acquisition and loyalty, financial value, and price premium.
The document outlines the key steps in new product development: idea generation, product screening, concept testing, business and financial analysis, product development, test marketing, and commercialization. It then discusses three key factors for effective product development according to research: 1) having a high-quality new product process with early customer input and go/kill decision points, 2) clear communication of a new product strategy and goals, and 3) allocating adequate resources like people, time and funding for new products.
The document provides an overview of various marketing strategies including market scope strategy, market entry strategy, product strategy, promotion strategy, distribution strategy, and pricing strategy. For each strategy, it outlines the key considerations, objectives, and requirements for implementing different approaches within that category of marketing strategy.
Retailers need to understand how to target customers in the right way and customers need retailers to understand them and offer them something at value all the time. OmniChannel retailing is the ultimate solution for retailer to connect with their customers and provide them with outstanding customized experience.
Join our Social Learning Network:
http://www.openthinking.ae
The document discusses three drivers of customer equity: value equity, brand equity, and retention equity. Value equity is a customer's objective assessment of a brand based on perceptions of quality, price, and convenience. Brand equity is a customer's subjective assessment of a brand shaped by marketing. Retention equity is a customer's tendency to remain loyal to a brand based on relationship benefits for both the customer and firm. Various programs can influence these three drivers and build customer lifetime value over time.
This document outlines the key elements of an effective marketing plan, including an executive summary, situation analysis, objectives, strategies, tactics, and budget. It provides examples for each section and concludes with a sample marketing plan for a plastic molding company aiming to increase sales 40% over three years by expanding its sales territory and attracting new customers through various tactics.
The document discusses strategy execution and outlines three key building blocks for effective execution: 1) The leader's seven essential behaviors which include knowing the business, insisting on realism, setting clear goals, following through, rewarding performance, coaching employees, and self-awareness. 2) Creating an execution culture by setting clear expectations, discussing how to achieve results, and rewarding results. 3) Having the right people in the right jobs by ensuring a robust people process that is linked to the strategic plan and focuses on leadership development, performance management, and succession planning. Effective execution also requires alignment between the strategy, people, and operational processes.
This document outlines steps for developing a customer service strategy, including determining important customer service attributes, competitor vulnerabilities, and a company's own service capabilities. It identifies four core elements of a service strategy: reliability, surprise, recovery, and fairness. For each element, it provides examples of how companies can meet customer expectations through things like dependable service, unexpected extras that delight customers, effective problem resolution, and fair treatment of all customers. The document stresses the importance of effective service recovery when problems occur and emphasizes designing reliable service systems to prevent errors.
This document discusses different types and levels of innovation including product, process, and strategy innovation. It also describes five models for managing innovation: the suggestion system, continuous improvement teams, new venture teams, incubator lab, and innovation teams. The key aspects of each model are outlined. The document concludes with recommendations for developing an innovation strategy such as scanning for opportunities, challenging industry assumptions, and focusing on value creation throughout the new product development process.
The document discusses various tools and techniques for managing creative thinking skills and overcoming conceptual blocks to creativity. It describes attribute listing, brainstorming, visioning, the Kipling method, problem statements, and challenge methods as tools for defining problems, creating new ideas, and developing a creative climate. It also discusses types of conceptual blocks like constancy, compression, and complacency that can limit creative thinking.
The Future of Marketing 2016: New Roles, and Trends Mathew Sweezey
2016 is almost here, and with it will come a host of new marketing challenges. To help prepare you I've crafted this presentation with
- New Data from Google on Marketing Moments
- New ideas on breaking though the noise
- New roles for the CMO and Demand Gen Teams
- New metrics for showing holistic marketing value
The presentation is created to inspire you, and help you see new ways to market in 2016. Please feel free to share this content, and reach out to me with any questions you may have. Best, Mat
Digital Marketing PPT(Presentation) - Digital Marketing StrategiesWeb Trainings Academy
In our Digital Marketing Presentation (PPT) we have various methodologies of Digital Marketing. In digital marketing we can generate traffic in both non-paid and paid methods. Based on the budget of the client we can utilize various digital marketing strategies like SEO, PPC, Display Ads, Social Media, Email Marketing etc.
This document discusses the concepts of blue ocean strategy and red ocean strategy. Blue ocean strategy involves creating new market space and making competition irrelevant by focusing on factors that the industry has never offered. It uses tools like the strategy canvas and four action framework to eliminate, reduce, raise or create new factors. Red ocean strategy involves competing in existing market space by beating competition. The document outlines six principles for formulating a blue ocean strategy, including reconstructing market boundaries and focusing on reaching beyond existing demand. It also discusses overcoming key organizational hurdles and building execution into strategy for successfully executing blue ocean strategy.
This document provides an overview of key marketing concepts including the marketing mix, market segmentation, product planning and development, and promotion strategies. It discusses topics such as the 4Ps of marketing (product, price, place, promotion), developing market segments, conducting consumer analysis, the product life cycle, and the different elements of the promotion mix (advertising, publicity, personal selling, sales promotion). The document aims to educate about fundamental marketing activities and strategies.
The document provides an overview of strategic planning including the five tasks of strategic planning: forming a vision, setting objectives, crafting a strategy, implementing the strategy, and evaluating performance. It discusses factors that shape strategy choices, three tests for the best strategy (performance, competitive advantage, and fit), and analyzing industry environment to design competitive strategy using Porter's five forces model. It also outlines considerations for strategy implementation and execution.
This document discusses key aspects of developing an effective brand strategy, including establishing a brand vision, positioning, contract, and communication plan. It provides examples of brand visions, positions, and contracts for well-known brands like Disney, Walmart, FedEx, McDonald's, Apple, Google, and Toyota. The document also outlines metrics for measuring return on brand investment, such as brand awareness, contract fulfillment, customer acquisition and loyalty, financial value, and price premium.
The document outlines the key steps in new product development: idea generation, product screening, concept testing, business and financial analysis, product development, test marketing, and commercialization. It then discusses three key factors for effective product development according to research: 1) having a high-quality new product process with early customer input and go/kill decision points, 2) clear communication of a new product strategy and goals, and 3) allocating adequate resources like people, time and funding for new products.
The document provides an overview of various marketing strategies including market scope strategy, market entry strategy, product strategy, promotion strategy, distribution strategy, and pricing strategy. For each strategy, it outlines the key considerations, objectives, and requirements for implementing different approaches within that category of marketing strategy.
The document outlines an online master class presentation about business models and how to generate and analyze them. It discusses frameworks for business models like the Business Model Canvas and Lean Canvas, which break down a business model into key elements such as customer segments, value propositions, revenue streams, resources, and partnerships. The presentation also provides examples of popular business models and discusses transforming business models over time.
The document provides an agenda for an online master-class on competitor analysis for startups and entrepreneurs. The agenda covers the role of competitor analysis, analyzing competitors at different stages, developing a competition strategy, tools for analysis, and tips and tricks. The class will last 1.5 hours and include a Q&A section. The document also provides examples of analyzing specific competitors and common mistakes to avoid in competitor analysis.
This document outlines an agenda for a 1.5 hour online master-class on product gamification. The class will discuss why people play games, game development mechanics, examples of product gamification, and take questions. It will cover gamification reasons like user engagement and long product value periods. The gamification model canvas will be explained as a tool to identify revenues, targeted users, required behaviors, aesthetics, dynamics, components, mechanics and costs of a gamification strategy. Dynamics that motivate users like challenges, drama and social influences will also be discussed.
Ross Chayka. Growth Hacking.
http://lembs.com
Video - http://youtube.com/rchayka
Fb - https://www.facebook.com/rostyslav.chayka
LIn - https://www.linkedin.com/in/rchayka/
This document provides guidance on writing an effective executive summary and startup pitch. It discusses key elements to cover such as the market opportunity and problem being solved, product details, business model, growth strategy, team, and investment needs. Common mistakes are also reviewed, such as having an undefined audience or unproven claims. Effective pitching techniques are outlined, including using analogies and impactful introductions. The overall message is to clearly articulate the problem being solved, product solution, market disruption potential and team in a concise yet compelling manner.
Ross Chayka. How to validate your startup/product idea?Rostyslav Chayka
This document outlines various methods for validating startup and product ideas, including market validation, problem validation, product-market fit validation, feature validation, onboarding validation, business model validation, and growth model validation. It discusses using tools like surveys, interviews, wait lists, ads, and metrics like customer acquisition cost to determine if there is a problem, a solution, and a viable business model. The document also provides examples of famous startups that underwent pivots or grew rapidly after validation.
The document outlines an agenda for a master class on creating startup ideas. It defines a startup as a temporary organization used to search for a repeatable and scalable business model. It explains that a startup idea should address what problem is being solved, who the target users are, why users will use the product or service, how the startup will generate revenue, and how the idea will be delivered to market. The document then provides four ways to generate startup ideas: solving your own problems; copying solutions from other industries or geographies; improving existing products or automating processes; and identifying new opportunities emerging from new technologies. It concludes by taking questions from the audience.
Основні помилки фаундерів стартапів. Презентація з Lviv Startup Club (www.startup.lviv.ua)
Відео з презентації - https://www.youtube.com/watch?v=jwWrmgSi0uU&list=UU5pkffv9LpA4y8wppOtjzOg
Текстова версія - http://rchayka.com/founders-mistakes/
The document discusses trends in the global internet audience and opportunities for consumer internet startups. It provides statistics on worldwide internet users and online spending. It then outlines considerations for developing easy to prototype internet services and using online marketing strategies to reach large audiences. The document concludes by listing criteria for seed investments in startups, including expectations for development timelines, market distribution channels, and achieving revenue milestones.
Business communication involves exchanging information between individuals and groups to alter or enhance performance. It covers topics like customer relations, advertising, and employee engagement. Common business communication methods include emails, reports, presentations, phone calls, and meetings. Effective communication is clear, concise, and delivered through the most appropriate channel in a timely manner. Providing constructive feedback is key to improving performance and developing effective communication.