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Splunk at Lloyds Banking Group

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Digital Banking Operating Models

Lloyds Banking Group demonstrate how they use Splunk throughout IT Operations, supporting Digital Services such as online banking across the Group

Published in: Technology
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Splunk at Lloyds Banking Group

  1. 1. DIGITAL BANKING OPERATING MODELS Splunk + SRE
  2. 2. BACKGROUND ON LBG • Founded June 1765 • One of the big 4 “Clearing Banks” • Largest Online Bank (15m UU)
  3. 3. FUNDAMENTAL OPERATIONAL CHANGE (1)
  4. 4. FUNDAMENTAL OPERATIONAL CHANGE (1)
  5. 5. FUNDAMENTAL OPERATIONAL CHANGE (2) Monolithic Business Release
  6. 6. FUNDAMENTAL OPERATIONAL CHANGE (2) Agile and Multi Environment Model
  7. 7. CHANGE IN OPERATING MODEL P 1 Operations Change & Implementation P 2 P 3 P 4 P 5 … P 1 OPS C&I P 2 OPS C&I P 3 OPS C&I … OPS C&I P 1 P 2 P 3 P 4 P 5 PS C&I PS C&I PS C&I PS C&I PS C&I CENTRALISED SPOKE & HUB AUTONOMOUS CELLS
  8. 8. CHALLENGE VALUE STREAMS Deploy as many features as possible Deploy as fast as possible New features Reliability Services OPERATIONS TEAMS Focus on reliability Break as little as possible The SRE model improves operational reliability of a service, with a focus on actively coaching product teams on system resiliency principles, automation and optimisation initiatives. The goal of SRE is to enable the product teams to maximise speed and agility in a responsible way
  9. 9. CHALLENGE DEV OPS OPSSREDEV DEV- OPS SRE OPSDEV DEV-OPS
  10. 10. ERROR BUDGETS COST RELIABILITY Reliability Acceptance Point RUN 1 DEFINE SLOs & ERROR BUDGETS IDENTIFY & MEASURE TOIL SPECIALISED PERFORMANCE MONITORING AUTOMATE TOIL
  11. 11. LOGIN JOURNEY available Was the app up-and-running when I needed it?
  12. 12. LOGIN JOURNEY fast Was my logon journey frictionless and timely?
  13. 13. LOGIN JOURNEY
  14. 14. LOGIN JOURNEY
  15. 15. LOGIN JOURNEY Data for illustration purposes only
  16. 16. LESSONS LEARNT YES, WE CAN …. Splunk 1. Democratise Data
  17. 17. LESSONS LEARNT 2. Choose the right size and shape
  18. 18. LESSONS LEARNT 3. Your customer defines what to measure
  19. 19. THANK YOU

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