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Copyright	
  ©	
  2015	
  Splunk	
  Inc.	
  
Klarna	
  
Security	
  Opera<ons	
  
‹#›	
  
Agenda	
  
!   Klarna	
  intro	
  
!   Short	
  info	
  about	
  me	
  
!   Splunk	
  at	
  Klarna	
  
!   Splunk	...
‹#›	
  
Klarna	
  Group	
  
•  Founded in 2005 in Stockholm, with focus on simplifying buying	
  
•  World market leader i...
‹#›	
  
Sequoia Capital: The world’s leading tech investor
1995
Yahoo
David Filo,
Jerry Yang
1983
Oracle
Larry Ellison
197...
‹#›	
  
Standard	
  Slide	
  
2	
  nd	
  something	
  something	
  malwares…	
  
18
Markets
‹#›	
  
Standard	
  Slide	
  
2	
  nd	
  something	
  something	
  malwares…	
  
1,200
Employees
‹#›	
  
250,000
Purchases on an average day
‹#›	
  
35 million
Users
‹#›	
  
So why do people drop out?
1. Hidden charges: 71%
2. Security: 58%
3. Technical problems: 44%
4. Takes too long: 3...
This is how you shop with Klarna Checkout
‹#›	
  
This is how you shop with Klarna Checkout
1. You use only top of mind information
2. Purchases are made with one c...
Henrik	
  Skantz	
  
Team	
  Lead	
  -­‐	
  Security	
  
Opera<ons	
  
	
  
‹#›	
  
How	
  We	
  Got	
  Started	
  
!   First	
  engineering	
  use	
  case	
  for	
  Splunk	
  
–  Engineering	
  
ê...
‹#›	
  
History	
  
–  2013	
  
ê  100GB	
  
ê  40	
  users	
  
ê  30	
  Deployment	
  clients	
  
–  2015	
  
ê  ?Gb	...
‹#›	
  
Splunk	
  Enterprise	
  at	
  Klarna	
  
Search	
  
‹#›	
  
Users	
  
•  IT	
  Opera<ons	
  
–  Live	
  Opera<ons	
  
–  Monitoring	
  	
  
–  Core	
  services	
  
–  Network...
‹#›	
  
Opera<onal	
  intelligence	
  
!   Monitoring	
  of	
  cri<cal	
  systems	
  
!   Incident	
  management	
  
!   O...
‹#›	
  
Inputs	
  
Opera*onal	
  Intelligence	
  
HA	
  Indexes	
  
and	
  Storage	
  
Search	
  and	
  
Inves*ga*on	
  
P...
‹#›	
  
Security	
  Opera<ons	
  
Example	
  of	
  correla<on	
  sources	
  
!   Authen<ca<on	
  events	
  
!   Address	
 ...
‹#›	
  
What’s	
  Next	
  
!   Enterprise	
  Security	
  	
  
!   Architectural	
  changes	
  	
  	
  
!   Staffing	
  up	
  
‹#›	
  
Top	
  Takeaways	
  
Know	
  the	
  product	
  
•  Enable	
  the	
  developers	
  
•  Educate	
  users	
  
•  Keep...
Thank	
  You	
  
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SplunkLive! Stockholm 2015 - Klarna

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Splunk for security at Klarna

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SplunkLive! Stockholm 2015 - Klarna

  1. 1. Copyright  ©  2015  Splunk  Inc.   Klarna   Security  Opera<ons  
  2. 2. ‹#›   Agenda   !   Klarna  intro   !   Short  info  about  me   !   Splunk  at  Klarna   !   Splunk  at  Security  Opera<ons  
  3. 3. ‹#›   Klarna  Group   •  Founded in 2005 in Stockholm, with focus on simplifying buying   •  World market leader in after-delivery payments   •  Our goal is to become the world’s favourite way to buy   •  Present in 18 countries   •  Supported by investments from Sequoia Capital, Atomico, DST and General Atlantic   •  50,000 online merchants across Europe, including   ASOS, Spotify and Zara   •  35 million consumers   •  250,000 transactions per day  
  4. 4. ‹#›   Sequoia Capital: The world’s leading tech investor 1995 Yahoo David Filo, Jerry Yang 1983 Oracle Larry Ellison 1978 Apple Steve Jobs 1999 Google Larry Page, Sergey Brin 2000 Rackspace Lanham Napier, Graham Weston 2003 LinkedIn Jeff Weiner, Reid Hoffman 2005 YouTube Stephen Chen Chad Hurley 2007 DropBox Arash Ferdowski, Drew Houston 2011 WhatsApp Jan Koum, Brian Acton 2012 Instagram Mike Kreiger, Kevin Systrom
  5. 5. ‹#›   Standard  Slide   2  nd  something  something  malwares…   18 Markets
  6. 6. ‹#›   Standard  Slide   2  nd  something  something  malwares…   1,200 Employees
  7. 7. ‹#›   250,000 Purchases on an average day
  8. 8. ‹#›   35 million Users
  9. 9. ‹#›   So why do people drop out? 1. Hidden charges: 71% 2. Security: 58% 3. Technical problems: 44% 4. Takes too long: 37% 5. Lack of contact details: 33% 6. Security features (e.g. “Verified by Visa”): 23% Source: Econsultancy, Why do consumers abandon online purchases? (2011) 1 2 3 4 5 6 Why people drop out of/cancel purchases:
  10. 10. This is how you shop with Klarna Checkout
  11. 11. ‹#›   This is how you shop with Klarna Checkout 1. You use only top of mind information 2. Purchases are made with one click 3. You can change payment method
  12. 12. Henrik  Skantz   Team  Lead  -­‐  Security   Opera<ons    
  13. 13. ‹#›   How  We  Got  Started   !   First  engineering  use  case  for  Splunk   –  Engineering   ê  Distributed  payment  system   –  Security  Opera<ons     ê  Correla<on  of  events  
  14. 14. ‹#›   History   –  2013   ê  100GB   ê  40  users   ê  30  Deployment  clients   –  2015   ê  ?Gb   ê  700  users   ê  1300  Deployment  clients   0   5   10   15   20   25   Usage   Usage  
  15. 15. ‹#›   Splunk  Enterprise  at  Klarna   Search  
  16. 16. ‹#›   Users   •  IT  Opera<ons   –  Live  Opera<ons   –  Monitoring     –  Core  services   –  Network  Opera<ons   –  Security  Opera<ons   •  Dev  teams   •  Technical  sales   •  Merchant  support   •  Business  intelligence   •  Opera<on  analy<cs     More  than  50%  of  all  employees  have   access  to  Splunk.  
  17. 17. ‹#›   Opera<onal  intelligence   !   Monitoring  of  cri<cal  systems   !   Incident  management   !   Opera<onal  analy<cs  
  18. 18. ‹#›   Inputs   Opera*onal  Intelligence   HA  Indexes   and  Storage   Search  and   Inves*ga*on   Proac*ve   Monitoring   Opera*onal   Visibility   Real-­‐*me   Business   Insights   Commodity   Servers   Online   Services   Web   Services   Servers   Security   Storage   Desktops   Networks   Packaged   Applica<ons   Custom   Applica<ons   Databases   Smartphones   and  Devices  
  19. 19. ‹#›   Security  Opera<ons   Example  of  correla<on  sources   !   Authen<ca<on  events   !   Address  alloca<on   !   Malware  events   !   Firewall/Net  flow   !   Vulnerability  management   Applying  CIM  to  these  kind  of  sources  and   correla<on  gives  us  knowledge  such  as  who/ when/where  about  usage  of  our  assets.  
  20. 20. ‹#›   What’s  Next   !   Enterprise  Security     !   Architectural  changes       !   Staffing  up  
  21. 21. ‹#›   Top  Takeaways   Know  the  product   •  Enable  the  developers   •  Educate  users   •  Keep  it  simple   •  CIM   •  Context  
  22. 22. Thank  You  

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