SplunkLive! Utrecht 2017 - Coolblue Customer Presentation
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Coolblue's customer slides from SplunkLive! Utrecht 2017, presented by Matthew Hodgkins, Technical Pathfinder. Attendees of SplunkLive! Utrecht learnt how more than 14,000 enterprises, government agencies, universities and service providers in over 110 countries use Splunk software to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce cost.
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SplunkLive! Utrecht 2017 - Coolblue Customer Presentation
- 1. Matthew Hodgkins | SplunkLive! Utrecht
- 3. A Little About Me ● Been at Coolblue 1.5 years ● Background in operations ● Focus is monitoring and logging
- 5. Whoops
- 6. Agenda ● A little about Coolblue ● Logging in Coolblue before Splunk ● The migration to Splunk ● The benefits we found after moving
- 15. ELK Architecture
- 16. Easy right? # For e-commerce send logs here 10.0.0.2:6379
- 17. Challenges ● Around 180 Developers ● Many Languages ○ C# ○ PHP ○ Python ○ Node.JS ○ Delphi
- 18. ELK Architecture
- 19. Challenges # For e-commerce send logs here 10.0.0.2:6379 # For backoffice send logs here 10.0.10.2:6379
- 20. Challenges ● Logs everywhere ○ Windows / Linux / Network Devices ○ Logging to disk ○ No standardization
- 21. Offices
- 22. ELK Architecture
- 23. Physical stores
- 24. Warehouses
- 25. ELK Architecture
- 26. Challenges # For e-commerce send logs here 10.0.0.2:6379 # For backoffice send logs here 10.0.10.2:6379 # For amsterdam store send logs here 192.168.2.2:6379 # For rotterdam store send logs here 192.168.3.2:6379
- 33. The main reasons ● Amazing AWS integrations (Splunk App for AWS)
- 34. The main reasons ● Amazing AWS integrations (Splunk App for AWS) ● Fully managed
- 35. The main reasons ● Amazing AWS integrations (Splunk App for AWS) ● Fully managed ● No more worrying about architecture changes with growth
- 36. The migration ● Standardized logging frameworks ● Log however you want, as long as its JSON ● Reviewed a ton of dashboards ● Planned a new architecture
- 37. The migration ● Standardized logging frameworks
- 38. The migration ● Standardized logging frameworks ● Log however you want, as long as its JSON
- 39. The migration ● Standardized logging frameworks ● Log however you want, as long as its JSON ● Reviewed a ton of dashboards
- 40. The migration ● Standardized logging frameworks ● Log however you want, as long as its JSON ● Reviewed a ton of dashboards ● Planned a new architecture
- 42. Splunk Cloud Architecture - AWS
- 43. Splunk Cloud Architecture - On Premise
- 44. So where are we now?
- 45. So where are we now?
- 46. Benefit - Easier Config ● Logging by convention # wherever you are, send logs here 127.0.0.1:514
- 47. Benefit - Easier To Test
- 49. Benefit - New apps are easy ● New service coming online? ○ Create an index for the service
- 50. Benefit - New apps are easy ● New service coming online? ○ Create an index for the service
- 51. Benefits - Templated dashboards ● Templated dashboards
- 52. Benefits - Real Time Dashboards ● Templated dashboards
- 53. Benefits - Audit Trails ● Templated dashboards
- 54. Benefits - Overall Health ● Templated dashboards
- 55. Benefits - Other Teams Onboard ● Templated dashboards
- 56. Benefits - Time Saved ● Templated dashboards
- 57. ● Know what’s important to you and your customers ● Make logging as simple as possible ● Dashboard templating Takeaways
- 58. ● m.hodgkins@coolblue.nl ● @MattHodge ● http://devblog.coolblue.nl ● http://careersatcoolblue.com
Editor's Notes
- Welcome at Coolblue! As many of you probably know, started in 1999 by these 3 people. They came up with the idea for Coolblue in a pub called “De Dijk”, at table 7. Which by the way, is bought by the personnel and is currently in a meeting room called…. “De Dijk”. So, pay attention during the tour later on ;)
- The entire business plan was faily simple: Get rich and become the best! Tafel 7! The actual table is bought as a gift for our CEO’s a couple of years ago and is currently present in the “de Dijk” meeting room! And so they started! After creating the first couple of invoices in Office (Word/Excel), they started building their own IT systems for this (Delphi), just like the website.
- We want to control everything that impacts our customers.
- And these are the people that did it. Yes, this was the entire Coolblue Tech in 2004. In the picture: 1 Ops engineer, 3 backenders and 3 frontenders. At Coolblue we build and maintain a lot of our own IT systems, not only the website is custom, but also a lot the internal systems (Customers, Orders, Invoicing, Stock, Logistics, Purchasing etc) For this presentation we focus on the “e-commerce” part, or the web-related part of the system, and the developers. So, for as a starting point in here, for every Ops in Coolblue, there are 3 Devs.
- With all this growth we had to change our mindset, about not doing EVERYTHING ourselves, but doing what brings value to our customers. We do things ourselves because we want full control of the customer experience so we can do it better.
- Now that you know the story of coolblue, lets rewind 18 months to see where we were with logging.
- So we spent a while building a new set of redis and logstash instances and defining some log ingestion configurations to take logs from the applications inside the backoffice
- But then ofcourse teams that had hardware and software running in the offices wanted to get on board.
- Frank http://nieuws.coolblue.nl/1-maart-2017-jaarcijfers-coolblue-omzet-groeide-in-2016-met-55-naar-857-miljoen-euro/ As you may have noticed, growth doubles year on year The impact of that growth seems to accelerate
- Frank http://nieuws.coolblue.nl/1-maart-2017-jaarcijfers-coolblue-omzet-groeide-in-2016-met-55-naar-857-miljoen-euro/ As you may have noticed, growth doubles year on year The impact of that growth seems to accelerate
- Value of logs redecued the more we trim
- Frank http://nieuws.coolblue.nl/1-maart-2017-jaarcijfers-coolblue-omzet-groeide-in-2016-met-55-naar-857-miljoen-euro/ As you may have noticed, growth doubles year on year The impact of that growth seems to accelerate
- We’re moving to the cloud, the content of this evenement,
- We relize we have created a monster that we need to manage..
- The monster looks like this.. It was very complicated and very hard to get more applications and services online and scale.
- So what did we do about it.
- Frank http://nieuws.coolblue.nl/1-maart-2017-jaarcijfers-coolblue-omzet-groeide-in-2016-met-55-naar-857-miljoen-euro/ As you may have noticed, growth doubles year on year The impact of that growth seems to accelerate
- Frank http://nieuws.coolblue.nl/1-maart-2017-jaarcijfers-coolblue-omzet-groeide-in-2016-met-55-naar-857-miljoen-euro/ As you may have noticed, growth doubles year on year The impact of that growth seems to accelerate
- X months after migration, show a calendar image maybe
- X months after migration, show a calendar image maybe
- No more configuration burden
- No more configuration burden
- As splunk makes it so easy to explore and search logs, developers quickly see the value of improving their logs and logging more, so what we are logging gets better and better.
- Sending data
- Add something which says rethink your logging pipeline to maximize value
- Create your own Fact/slogan here: https://coolblueblauwdruk.nl/en/huisstijl/feit-slogan-generator