Choosing the right performance metrics for your businessMorgan Rochofski
How do you evaluate business success? This presentation will show you how Financials, part of Sage Business Cloud, can help you evolve your performance metrics beyond traditional profitability margins and expense ratios, and consider key performance indicators that give you broader insight into the health of your business. Financials combines powerful accounting, robust analytics and accurate reporting to enable businesses to grow with confidence.
Leveraging Machine Learning to Delight CustomersTotango
Presented by Erez Barak, Partner Group Program Manager at Microsoft, at Customer Success Summit 2018.
Artificial Intelligence and Machine Learning have come to fruition but what does it really mean for your CS organization? What does AI and ML really mean and how they can be applied to increase efficiency and accelerate insights.
Business Change Management is more than just sending out a few emails, doing a bit of training and writing a new policy. It is about understanding the things that make the business unique, working with people to find out how the change will actually affect them and how they feel about it. You can then provide them with the right information and tools to comfortably and confidently transition to the new system.
Equally, it’s not a one off, hit and run activity. Supporting people as they transition to new ways of working should be ongoing throughout the life of a project and beyond.
This approach leads to the development of a change strategy, creation and delivery of communications and training resources, and the facilitation of all staff training.
Working with people to understand their needs and then coming up with practical and creative ways to address them allows you to come up with targeted approaches to getting people on board.
It’s hard not to be inspired by someone who is actually excited and committed to change. Alternatively, change is never successful when a solution is thrown in and people feel that leaders are ‘doing it to them, not with or for them’.
Enters InterConnect, a proven approach that focuses on what your business wants to achieve and then works with your people leaders to give them the skills and confidence to support their teams through the transition. The approach is based on having conversations, providing an open forum for teams to discuss the changes and giving your leaders the knowledge and skills to maintain the drive for change.
Every company has a WorkiQ, however, most companies don't have good reporting tools to help calculate and improve it. This presentation introduces the benefits of finding and improving your company's WorkiQ through workforce analytics.
WorkiQ captures real-time desktop analytics and generates dynamic management dashboard based on the actual work activity of employees. WorkiQ can track activities across ALL applications, productive hours, the real steps involved with business processes, and the amount of time it takes associates to complete various categories of work tasks.
Common applications of WorkiQ Workforce Analytics:
•Identify top performers and replicate their activities/processes across teams.
•Eliminate self-reporting on activity time, throughput, and cycle time.
•Improve distribution of work by identifying underutilized skillsets or overworked associates.
•Increase engagement through peer-performance scorecards and gamification.
•Expose activities that drain an unnecessary amount of time and attention so that systems or processes can be improved. (critical before adjusting a core system or developing automation)
•Reduce outsourcing and overtime expense by increasing efficiency of current employees.
To learn more about workforce analytics and process automation, please visit www.workiq.com
Presented by Nicolle Paradise, Senior Director of Client Experience at ADP, at Customer Success Summit 2018.
Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must think like a customer and architect experiences that are easy and that are effortless.
Fanatical By Design: How Rackspace Use Net Promoter to Build Customer LoyaltyDavid Mitzenmacher
Presented at the 2008 Rackspace Customer Conference by David Mitzenmacher - "Fanatical By Design: How Rackspace Use Net Promoter to Build Customer Loyalty"
Choosing the right performance metrics for your businessMorgan Rochofski
How do you evaluate business success? This presentation will show you how Financials, part of Sage Business Cloud, can help you evolve your performance metrics beyond traditional profitability margins and expense ratios, and consider key performance indicators that give you broader insight into the health of your business. Financials combines powerful accounting, robust analytics and accurate reporting to enable businesses to grow with confidence.
Leveraging Machine Learning to Delight CustomersTotango
Presented by Erez Barak, Partner Group Program Manager at Microsoft, at Customer Success Summit 2018.
Artificial Intelligence and Machine Learning have come to fruition but what does it really mean for your CS organization? What does AI and ML really mean and how they can be applied to increase efficiency and accelerate insights.
Business Change Management is more than just sending out a few emails, doing a bit of training and writing a new policy. It is about understanding the things that make the business unique, working with people to find out how the change will actually affect them and how they feel about it. You can then provide them with the right information and tools to comfortably and confidently transition to the new system.
Equally, it’s not a one off, hit and run activity. Supporting people as they transition to new ways of working should be ongoing throughout the life of a project and beyond.
This approach leads to the development of a change strategy, creation and delivery of communications and training resources, and the facilitation of all staff training.
Working with people to understand their needs and then coming up with practical and creative ways to address them allows you to come up with targeted approaches to getting people on board.
It’s hard not to be inspired by someone who is actually excited and committed to change. Alternatively, change is never successful when a solution is thrown in and people feel that leaders are ‘doing it to them, not with or for them’.
Enters InterConnect, a proven approach that focuses on what your business wants to achieve and then works with your people leaders to give them the skills and confidence to support their teams through the transition. The approach is based on having conversations, providing an open forum for teams to discuss the changes and giving your leaders the knowledge and skills to maintain the drive for change.
Every company has a WorkiQ, however, most companies don't have good reporting tools to help calculate and improve it. This presentation introduces the benefits of finding and improving your company's WorkiQ through workforce analytics.
WorkiQ captures real-time desktop analytics and generates dynamic management dashboard based on the actual work activity of employees. WorkiQ can track activities across ALL applications, productive hours, the real steps involved with business processes, and the amount of time it takes associates to complete various categories of work tasks.
Common applications of WorkiQ Workforce Analytics:
•Identify top performers and replicate their activities/processes across teams.
•Eliminate self-reporting on activity time, throughput, and cycle time.
•Improve distribution of work by identifying underutilized skillsets or overworked associates.
•Increase engagement through peer-performance scorecards and gamification.
•Expose activities that drain an unnecessary amount of time and attention so that systems or processes can be improved. (critical before adjusting a core system or developing automation)
•Reduce outsourcing and overtime expense by increasing efficiency of current employees.
To learn more about workforce analytics and process automation, please visit www.workiq.com
Presented by Nicolle Paradise, Senior Director of Client Experience at ADP, at Customer Success Summit 2018.
Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must think like a customer and architect experiences that are easy and that are effortless.
Fanatical By Design: How Rackspace Use Net Promoter to Build Customer LoyaltyDavid Mitzenmacher
Presented at the 2008 Rackspace Customer Conference by David Mitzenmacher - "Fanatical By Design: How Rackspace Use Net Promoter to Build Customer Loyalty"
ES EN-002 Predictive Analytics Essential Skills - SCANBA CourseSCANBA
The Scandinavian Institute of Business Analytics provides business analytics consulting and training services to a wide array of companies from blue-chip multinationals to start-up firms.
Nichefire intelligently fashions social media data to supply you with the knowledge you need for effective competitive response modeling, competitive analysis, and industry benchmarking. We use machine learning technology to develop clear correlations between social media data and the tactics used across brands. We don’t just supply you with data, we help you make sense of it by turning it into useful information for your business. We identify and make sense of patterns in how companies use social media data – empowering you to rapidly analyze and report insights for quicker, more effective decision-making. By effectively taking the “tech” out of data, Nichefire’s can make you the master analyst while saving time and money. Our unique methodology for tying insights to business performance can help you look good and your business look better
Here's a summary of what we can do for your business, whether its a bespoke project supporting you with a particular work flow for greater efficiency, through to transforming your business for sustainable growth.
Data-Driven LeadGen: Hacks & Tools To Take You From Start to SalesRachel Beisel (Scott)
Get introduced to Lead Generation methods and discover how inbound and outbound strategies to build complex systems that will maximize Marketing Qualified Leads (MQL) and Sales Qualified Leads (SQL) for your business. This fun, data-driven evening workshop is a fast-paced mix of lecture, hands-on exercises, and discussion. Your instructor, Rachel Beisel, will deliver practical takeaways that startup founders, marketing and sales teams can start using immediately.
Science is all about consistency and repeatability. You know that a stone sinks in water because you can drop one in a pool a thousand times, anywhere in the world, and it will never float. Customer Success is a young movement, but we've reached a critical mass of data where we can start to make predictions—and more importantly—prescriptions for what will work for a company and a customer base and what won't work. Learn how the Science of Customer Success has been established and how to get more scientific in your CS strategy.
Learn more about how True Sky can save you time during your budgeting process.
Website - http://www.TGO.ca
Phone - 905.470.6830
Connect with us!
Facebook - https://www.facebook.com/tgoconsulting
Twitter - https://twitter.com/tgoconsulting
Google+ - https://plus.google.com/+tgoconsultin...
Top SugarCRM executives will explore the state of CRM in an exciting new era that will drive business optimization and set the stage for the decade ahead. SugarCRM has designated 2014 as the "Year of the Individual". The company is re-defining CRM by creating a unique customer user experience with the individual in mind, empowering every customer-facing employee to create extraordinary customer relationships. The company will demo its latest CRM solutions, discuss new product updates, as well as share insights and techniques from its growing community of innovative partners and customers who are leveraging the 'power of the individual' across their organizations to create more intelligent, immersive and engaging customer experiences.
New Madison Ave is in the business of data and analytics. Specializing in marketing, media and sales, we help clients leverage their data through business intelligence, data warehousing, and big data analytics to produce timely, effective business strategies and tactical decisions.
Professional Management Consulting in Poland "PALLADIUM"Fabrizio Rotunno
We are keen on helping investors manage their activities in Poland and Central Eastern Europe. Our experience and our skills are at Your disposition in case You would be interested in building Your structure, improve Your processes, control Your performances, simplify Your comunication.
To achieve success for Your company, You may be just a step far, please contact us.
ES EN-002 Predictive Analytics Essential Skills - SCANBA CourseSCANBA
The Scandinavian Institute of Business Analytics provides business analytics consulting and training services to a wide array of companies from blue-chip multinationals to start-up firms.
Nichefire intelligently fashions social media data to supply you with the knowledge you need for effective competitive response modeling, competitive analysis, and industry benchmarking. We use machine learning technology to develop clear correlations between social media data and the tactics used across brands. We don’t just supply you with data, we help you make sense of it by turning it into useful information for your business. We identify and make sense of patterns in how companies use social media data – empowering you to rapidly analyze and report insights for quicker, more effective decision-making. By effectively taking the “tech” out of data, Nichefire’s can make you the master analyst while saving time and money. Our unique methodology for tying insights to business performance can help you look good and your business look better
Here's a summary of what we can do for your business, whether its a bespoke project supporting you with a particular work flow for greater efficiency, through to transforming your business for sustainable growth.
Data-Driven LeadGen: Hacks & Tools To Take You From Start to SalesRachel Beisel (Scott)
Get introduced to Lead Generation methods and discover how inbound and outbound strategies to build complex systems that will maximize Marketing Qualified Leads (MQL) and Sales Qualified Leads (SQL) for your business. This fun, data-driven evening workshop is a fast-paced mix of lecture, hands-on exercises, and discussion. Your instructor, Rachel Beisel, will deliver practical takeaways that startup founders, marketing and sales teams can start using immediately.
Science is all about consistency and repeatability. You know that a stone sinks in water because you can drop one in a pool a thousand times, anywhere in the world, and it will never float. Customer Success is a young movement, but we've reached a critical mass of data where we can start to make predictions—and more importantly—prescriptions for what will work for a company and a customer base and what won't work. Learn how the Science of Customer Success has been established and how to get more scientific in your CS strategy.
Learn more about how True Sky can save you time during your budgeting process.
Website - http://www.TGO.ca
Phone - 905.470.6830
Connect with us!
Facebook - https://www.facebook.com/tgoconsulting
Twitter - https://twitter.com/tgoconsulting
Google+ - https://plus.google.com/+tgoconsultin...
Top SugarCRM executives will explore the state of CRM in an exciting new era that will drive business optimization and set the stage for the decade ahead. SugarCRM has designated 2014 as the "Year of the Individual". The company is re-defining CRM by creating a unique customer user experience with the individual in mind, empowering every customer-facing employee to create extraordinary customer relationships. The company will demo its latest CRM solutions, discuss new product updates, as well as share insights and techniques from its growing community of innovative partners and customers who are leveraging the 'power of the individual' across their organizations to create more intelligent, immersive and engaging customer experiences.
New Madison Ave is in the business of data and analytics. Specializing in marketing, media and sales, we help clients leverage their data through business intelligence, data warehousing, and big data analytics to produce timely, effective business strategies and tactical decisions.
Professional Management Consulting in Poland "PALLADIUM"Fabrizio Rotunno
We are keen on helping investors manage their activities in Poland and Central Eastern Europe. Our experience and our skills are at Your disposition in case You would be interested in building Your structure, improve Your processes, control Your performances, simplify Your comunication.
To achieve success for Your company, You may be just a step far, please contact us.
We’re driven to help organizations improve their agility to make intelligent decisions that create value. Astute decision makers learn from the past to manage the present, predict the future— and take prescriptive actions. Therefore, we’re resolute in our commitment to excellence in analytics strategy and implementation.
Every quarter, Gartner interview talent analytics leaders to gain their perspectives on issues facing them and their teams. This quarter, we spoke with Diogo Tavares Antunes about his team's work setting up NOS' talent analytics capabilities.
Knowledge Engineers is an Toronto – based Software Development company, Software development in Toronto provide tech incubation and software solution. Our designers, software developers & business analysts can turn great ideas into something truly fantastic.
Empower your organization with advanced HR Analytics SolutionsAmna Shaukat
PeopleQlik’s HR Analytics Software provides you more comprehensive and analytical data and helping HR teams and management make important decisions based on real insights.
As an independent provider of Speech Analytics technology, Business Systems offers a unique perspective having seen a lot of implementations over the last few years spanning many different technologies, some have gone exceptionally well and some have been a little more challenging.
HR Outsourcing Business Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a HR Outsourcing Business Proposal Powerpoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/2TaYE7e
Overview
Continuous improvement is everybody’s job.
The team at TOPP Tactical Intelligence is pleased to bring to you PRESTO, the easy-to-use business performance solution ensuring that innovation and the changes which come with it are given top priority on your digital transformation agenda.
2. Team PeakEmployee
We are headquartered in Seattle, Washington with
a Business Development Office located in Fort
Worth, Texas.
Our amazing team is filled with talent from
companies such as Microsoft and HP.
Began with the simple, but deeply held, belief that
technology can help good companies to assist and
retain great employees.
We offer Workforce Retention Analytics as a
standalone SaaS with the optional addition of a
technological advanced EAP.
Client services include a dedicated implementation
and account management team.
3. PeakEmployee helps businesses better understand and support their workforce through
technology. Our industry leading Retention Analytics & Professional Services combine to help
you track and reach the retention goals critical to the success of your company. Learn how by
watching our short video.
4. Why PeakEmployee?
Retention Focused Analytics
Powerful analytics provide valuable insights on at-risk teams within your
organization allowing you to implement effective, focused, change that
decreases costly turnover. Monitor areas such as employee positivity, workplace
satisfaction, management effectiveness, strategic initiatives and more on a real-
time basis.
Trackable ROI
Track your retention related goals and watch as you dramatically lower your
turnover related costs.
5. The Pulse of Your
Workforce.
• Engage and reward
employees for providing
concise, recurring,
feedback on key data
points.
• Use powerful algorithms
to achieve data insights
that predict behavior,
identify organizational
trends, and make
recommendations.
• Provide HR with analytical
tools, insights and
actionable data.
• Utilize Technology to
Support Employees.
Customized employee
feedback in less than a minute
utilizing a pc, tablet, or
smartphone.
6. The “20 Minute
Work Week”.
With data points that we help
you determine, our platform
captures, processes, and
analyzes data that you can
access in real-time. Our
algorithms dynamically
recommend actions across your
organization to proactively
address problems and celebrate
successes. No longer do you
look through a rear view mirror,
you see the current picture,
identify trends and look forward
as you access insights and
develop game plans to address
workforce opportunities.
7. Actionable Data in Less than 30 Days
Be up and running in days not weeks.
Dedicated Implementation Team and
Account Managers.
Within 30 days have real data and
actionable insights generated by Peak
Analytics.
8. Peak Professional Services
In addition to our core services, we are
pleased to offer an optional Employee
Assistance and Work-Life Service. At
Peak we do Assistance and Work/Life
differently to insure a modern, white
glove service, for your employees that
is as individual as their needs.
10. Ignite Employee Retention
We look forward to helping you
identify and retain more "A"
players, reduce costly turnover,
and identify both positive and
negative organizational trends.
For more information or to schedule a
software demo contact:
Lino Viereck
Senior Enterprise Account Manager
linov@peakemployee.com