SlideShare a Scribd company logo
www.spago4q.org



                       Spago4Q supporting process quality in an
             Italian Public Administration: KPI and dashboards to support
                                IT services governance


                        Conferences Solutions Linux Open Source – Cycle OW2
                                        Paris, 12th May 2011
                          Davide Dalle Carbonare - Sergio Oltolina - Gabriele Ruffatti


                                                                                   Licensed under a
www.eng.it                                                    Creative Commons 3.0 Unported License
www.spago4q.org                                           Goal


       Public Administrations Goal
       To purchase quality from services providers in order to provide quality services
       to citizens, to enterprises and to its employees




                                                                                    customer
                                              customer
          ICT                                            PA                                    Citizens
                     provider




                                                              provider
          provider
                                  service                                service
                                acquisition                              delivery


       Quality Shall
       • be correlated to the goals of the delivery process
       • allow to formalize the requested service level
       • allow to verify the attained service level in a total transparent way for all the
         involved actors


   2                                                                                           www.eng.it
www.spago4q.org                            Guideline




       Guideline
       Quality levels must combine and integrate all the activities of the ICT delivery
       process providing total transparency


       Tool
       SLAs and quality indicators, allowing to:
       • provide operational goals with measurable results
       • monitor the supply lifecycle and all ICT services activities
       • monitor quality over time




   3                                                                    www.eng.it
www.spago4q.org        Spago4Q Use Cases for Public Administration




                    DG Regional Policy                Veneto Region
                    European Commission, Brussels     Italy


       Goals
       • Avoid misalignments between the development and the business services
       • Joint evaluation of software and hardware vendors
       • Computation of SLAs e KPIs (continuous and proactive monitoring)
       • Root cause analysis
       • Reports sharing and acceptance process



   4                                                             www.eng.it
www.spago4q.org                      Infrastructure




          ICT
                                                                                        Reports
       Services
                  Extraction                                    Delivery
                                                                                  Dashboards
                             The free/open source platform
                             to measure, analyze and monitor
                         quality of products, processes and services



                                              Configuration



                                       SLA & KPI
                                     Quality Models



   5                                                                       www.eng.it
www.spago4q.org            Spago4Q Use Case – Veneto Region

                                                               SLAs & KPIs
            ICT Services
                                                 Monitoring
 Software development


         Software maintenance


   System & Application                                 Reporting
   Monitoring


       Service Desk
                                                              Portal integration


                                               Transparency



   6                                                          www.eng.it
www.spago4q.org                     SLAs & Quality Indicators


       SLAs definitions based on
       • models proposed by DigitPA, Italy (www.digitpa.gov.it)
       • quality models by product (ISO 9216, …)
       • quality models by process (ITIL v3, CMMI for service, CMMI for development, …)



       Qualipso Assessment Framework – www.qualipso.org
       • OMM – Open Source Maturity Model (development process)
       • MOSST – Model of Open Source Software Trustworthiness (product)
       • OP2A – Open source Product Portal Assessment (web site communication)


       Qualipso Labeling service provided by the Qualipso Competence Centers



   7                                                                          www.eng.it
www.spago4q.org   Customer Benefits




   8                                  www.eng.it
www.spago4q.org             Spago4Q Use Case – Qualipso Project


       Spago4Q integration in OSS forges (e.g. Qualipso Factory) to
       • monitor the community interaction (forum, mailing lists, code repository, ...)
       • assess the quality of products and processes


                                                Qualipso
                                                Factory




       tools

                                             Spago4Q

   9                                                                          www.eng.it
www.spago4q.org                        Contacts




                  www.spago4q.org                 forge.ow2.org/projects/spago4q



                                davide.dallecarbonare@eng.it


                                davidedallecarbonare


                                @davdalle


 10                                                              www.eng.it

More Related Content

Viewers also liked

SpagoBI 5 official presentation in Paris
SpagoBI 5 official presentation in ParisSpagoBI 5 official presentation in Paris
SpagoBI 5 official presentation in Paris
SpagoWorld
 
HUG Italy meet-up with Tugdual Grall, MapR Technical Evangelist
HUG Italy meet-up with Tugdual Grall, MapR Technical EvangelistHUG Italy meet-up with Tugdual Grall, MapR Technical Evangelist
HUG Italy meet-up with Tugdual Grall, MapR Technical Evangelist
SpagoWorld
 
Webinar: Distributed OSGi nodes with Spagic
Webinar: Distributed OSGi nodes with SpagicWebinar: Distributed OSGi nodes with Spagic
Webinar: Distributed OSGi nodes with Spagic
SpagoWorld
 
Equinox -The adoption of the OSGi standard in enterprise solutions
Equinox -The adoption of the OSGi standard in enterprise solutions Equinox -The adoption of the OSGi standard in enterprise solutions
Equinox -The adoption of the OSGi standard in enterprise solutions
SpagoWorld
 
VLDB 2013: How to maximize the value of Big Data with SpagoBI suite
VLDB 2013: How to maximize the value of Big Data with SpagoBI suiteVLDB 2013: How to maximize the value of Big Data with SpagoBI suite
VLDB 2013: How to maximize the value of Big Data with SpagoBI suite
SpagoWorld
 
Wikiaprendizaje
WikiaprendizajeWikiaprendizaje
Wikiaprendizaje
olgagonzalez23
 
Aula virtual – correo institucional
Aula virtual – correo institucionalAula virtual – correo institucional
Aula virtual – correo institucional
WALTER_9024
 
Medios de pago,dineroelelectronico o digital
Medios de pago,dineroelelectronico o  digitalMedios de pago,dineroelelectronico o  digital
Medios de pago,dineroelelectronico o digital
YESENIABARRERA
 
Allysson
AllyssonAllysson
Allysson
AlIsson Alonzo
 
Executive forums a. isaza
Executive forums  a. isazaExecutive forums  a. isaza
Executive forums a. isaza
Alvaro Uribe V.
 
Picasa
PicasaPicasa
Como montar e gerenciar uma universidade corporativa.
Como montar e gerenciar uma universidade corporativa.Como montar e gerenciar uma universidade corporativa.
Como montar e gerenciar uma universidade corporativa.
Ana Gabriela Ribeiro Dezan
 
Boe a-2015-9656
Boe a-2015-9656Boe a-2015-9656
Boe a-2015-9656
Cgt Correos A Coruña
 
Prueba ppt gbi
Prueba ppt gbiPrueba ppt gbi
Prueba ppt gbi
crodrigue24
 
DestinationDoc Demo
DestinationDoc DemoDestinationDoc Demo
DestinationDoc Demogregamariani
 
Hic the pilot
Hic the pilotHic the pilot
Tecnologia da Informação
Tecnologia da InformaçãoTecnologia da Informação
Tecnologia da Informação
Ana Paula Roncatti
 

Viewers also liked (20)

SpagoBI 5 official presentation in Paris
SpagoBI 5 official presentation in ParisSpagoBI 5 official presentation in Paris
SpagoBI 5 official presentation in Paris
 
HUG Italy meet-up with Tugdual Grall, MapR Technical Evangelist
HUG Italy meet-up with Tugdual Grall, MapR Technical EvangelistHUG Italy meet-up with Tugdual Grall, MapR Technical Evangelist
HUG Italy meet-up with Tugdual Grall, MapR Technical Evangelist
 
Webinar: Distributed OSGi nodes with Spagic
Webinar: Distributed OSGi nodes with SpagicWebinar: Distributed OSGi nodes with Spagic
Webinar: Distributed OSGi nodes with Spagic
 
Equinox -The adoption of the OSGi standard in enterprise solutions
Equinox -The adoption of the OSGi standard in enterprise solutions Equinox -The adoption of the OSGi standard in enterprise solutions
Equinox -The adoption of the OSGi standard in enterprise solutions
 
VLDB 2013: How to maximize the value of Big Data with SpagoBI suite
VLDB 2013: How to maximize the value of Big Data with SpagoBI suiteVLDB 2013: How to maximize the value of Big Data with SpagoBI suite
VLDB 2013: How to maximize the value of Big Data with SpagoBI suite
 
Wikiaprendizaje
WikiaprendizajeWikiaprendizaje
Wikiaprendizaje
 
Aula virtual – correo institucional
Aula virtual – correo institucionalAula virtual – correo institucional
Aula virtual – correo institucional
 
1
11
1
 
Medios de pago,dineroelelectronico o digital
Medios de pago,dineroelelectronico o  digitalMedios de pago,dineroelelectronico o  digital
Medios de pago,dineroelelectronico o digital
 
Allysson
AllyssonAllysson
Allysson
 
Executive forums a. isaza
Executive forums  a. isazaExecutive forums  a. isaza
Executive forums a. isaza
 
Aula Virtual
Aula VirtualAula Virtual
Aula Virtual
 
Picasa
PicasaPicasa
Picasa
 
Como montar e gerenciar uma universidade corporativa.
Como montar e gerenciar uma universidade corporativa.Como montar e gerenciar uma universidade corporativa.
Como montar e gerenciar uma universidade corporativa.
 
Boe a-2015-9656
Boe a-2015-9656Boe a-2015-9656
Boe a-2015-9656
 
20120829
2012082920120829
20120829
 
Prueba ppt gbi
Prueba ppt gbiPrueba ppt gbi
Prueba ppt gbi
 
DestinationDoc Demo
DestinationDoc DemoDestinationDoc Demo
DestinationDoc Demo
 
Hic the pilot
Hic the pilotHic the pilot
Hic the pilot
 
Tecnologia da Informação
Tecnologia da InformaçãoTecnologia da Informação
Tecnologia da Informação
 

Similar to Solutions Linux 2011: Spago4Q supporting process quality in an Italian Public Administration

Spago4Q at ePractice 2011 workshop "Open Source: Its place in a cross-border ...
Spago4Q at ePractice 2011 workshop "Open Source: Its place in a cross-border ...Spago4Q at ePractice 2011 workshop "Open Source: Its place in a cross-border ...
Spago4Q at ePractice 2011 workshop "Open Source: Its place in a cross-border ...
Davide Dalle Carbonare
 
ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbo...
ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbo...ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbo...
ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbo...
ePractice.eu
 
Webinar 2010: Open Quality with Spago4Q (new!)
Webinar 2010: Open Quality with Spago4Q (new!)Webinar 2010: Open Quality with Spago4Q (new!)
Webinar 2010: Open Quality with Spago4Q (new!)
Davide Dalle Carbonare
 
Webinar: Open Quality with Spago4Q (new!)
Webinar: Open Quality with Spago4Q (new!)Webinar: Open Quality with Spago4Q (new!)
Webinar: Open Quality with Spago4Q (new!)
SpagoWorld
 
Analysis and usage of forges - fossa2010
Analysis and usage of forges - fossa2010Analysis and usage of forges - fossa2010
Analysis and usage of forges - fossa2010
fOSSa - Free Open Source Software Academia Conference
 
fOSSa 2010 - Spago4Q: Quality of OSS Forges
fOSSa 2010 - Spago4Q: Quality of OSS ForgesfOSSa 2010 - Spago4Q: Quality of OSS Forges
fOSSa 2010 - Spago4Q: Quality of OSS Forges
Davide Dalle Carbonare
 
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and ServicesfOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
Davide Dalle Carbonare
 
Qualipso - quality tool suite -spago4q - fossa2010
Qualipso - quality tool suite -spago4q - fossa2010Qualipso - quality tool suite -spago4q - fossa2010
Qualipso - quality tool suite -spago4q - fossa2010
fOSSa - Free Open Source Software Academia Conference
 
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and ServicesfOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
SpagoWorld
 
fOSSa 2010 - Spago4Q: Quality of OSS Forges
fOSSa 2010 - Spago4Q: Quality of OSS ForgesfOSSa 2010 - Spago4Q: Quality of OSS Forges
fOSSa 2010 - Spago4Q: Quality of OSS Forges
SpagoWorld
 
[WSO2 Summit Brazil 2018] The API-driven World
[WSO2 Summit Brazil 2018] The API-driven World[WSO2 Summit Brazil 2018] The API-driven World
[WSO2 Summit Brazil 2018] The API-driven World
WSO2
 
WSO2 ITALIA SMART TALK #4 - Telefonica Use Case
WSO2 ITALIA SMART TALK #4 - Telefonica Use CaseWSO2 ITALIA SMART TALK #4 - Telefonica Use Case
WSO2 ITALIA SMART TALK #4 - Telefonica Use Case
Profesia Srl, Lynx Group
 
Platform governance, gestire un ecosistema di microservizi a livello enterprise
Platform governance, gestire un ecosistema di microservizi a livello enterprisePlatform governance, gestire un ecosistema di microservizi a livello enterprise
Platform governance, gestire un ecosistema di microservizi a livello enterprise
Giulio Roggero
 
Simpda 2014 - A living story: measuring quality of developments in a large in...
Simpda 2014 - A living story: measuring quality of developments in a large in...Simpda 2014 - A living story: measuring quality of developments in a large in...
Simpda 2014 - A living story: measuring quality of developments in a large in...
SpagoWorld
 
Case Study - DevOps QA Helps Leading Event Management Company Reduce Post-pro...
Case Study - DevOps QA Helps Leading Event Management Company Reduce Post-pro...Case Study - DevOps QA Helps Leading Event Management Company Reduce Post-pro...
Case Study - DevOps QA Helps Leading Event Management Company Reduce Post-pro...
Cigniti Technologies Ltd
 
Quality at the speed of digital
Quality   at the speed of digitalQuality   at the speed of digital
Quality at the speed of digital
rajni singh
 
Webinar: Spagic Universal Middleware
Webinar: Spagic Universal MiddlewareWebinar: Spagic Universal Middleware
Webinar: Spagic Universal Middleware
SpagoWorld
 
Spatineo Webinar: Shedding Light on INSPIRE Conformity
Spatineo Webinar: Shedding Light on INSPIRE ConformitySpatineo Webinar: Shedding Light on INSPIRE Conformity
Spatineo Webinar: Shedding Light on INSPIRE Conformity
Ilkka Rinne
 
quality-assurance_best_practice_guide_4 0
quality-assurance_best_practice_guide_4 0quality-assurance_best_practice_guide_4 0
quality-assurance_best_practice_guide_4 0
Andrei Hortúa
 
Tdl
TdlTdl
Tdl
fcleary
 

Similar to Solutions Linux 2011: Spago4Q supporting process quality in an Italian Public Administration (20)

Spago4Q at ePractice 2011 workshop "Open Source: Its place in a cross-border ...
Spago4Q at ePractice 2011 workshop "Open Source: Its place in a cross-border ...Spago4Q at ePractice 2011 workshop "Open Source: Its place in a cross-border ...
Spago4Q at ePractice 2011 workshop "Open Source: Its place in a cross-border ...
 
ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbo...
ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbo...ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbo...
ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbo...
 
Webinar 2010: Open Quality with Spago4Q (new!)
Webinar 2010: Open Quality with Spago4Q (new!)Webinar 2010: Open Quality with Spago4Q (new!)
Webinar 2010: Open Quality with Spago4Q (new!)
 
Webinar: Open Quality with Spago4Q (new!)
Webinar: Open Quality with Spago4Q (new!)Webinar: Open Quality with Spago4Q (new!)
Webinar: Open Quality with Spago4Q (new!)
 
Analysis and usage of forges - fossa2010
Analysis and usage of forges - fossa2010Analysis and usage of forges - fossa2010
Analysis and usage of forges - fossa2010
 
fOSSa 2010 - Spago4Q: Quality of OSS Forges
fOSSa 2010 - Spago4Q: Quality of OSS ForgesfOSSa 2010 - Spago4Q: Quality of OSS Forges
fOSSa 2010 - Spago4Q: Quality of OSS Forges
 
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and ServicesfOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
 
Qualipso - quality tool suite -spago4q - fossa2010
Qualipso - quality tool suite -spago4q - fossa2010Qualipso - quality tool suite -spago4q - fossa2010
Qualipso - quality tool suite -spago4q - fossa2010
 
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and ServicesfOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
 
fOSSa 2010 - Spago4Q: Quality of OSS Forges
fOSSa 2010 - Spago4Q: Quality of OSS ForgesfOSSa 2010 - Spago4Q: Quality of OSS Forges
fOSSa 2010 - Spago4Q: Quality of OSS Forges
 
[WSO2 Summit Brazil 2018] The API-driven World
[WSO2 Summit Brazil 2018] The API-driven World[WSO2 Summit Brazil 2018] The API-driven World
[WSO2 Summit Brazil 2018] The API-driven World
 
WSO2 ITALIA SMART TALK #4 - Telefonica Use Case
WSO2 ITALIA SMART TALK #4 - Telefonica Use CaseWSO2 ITALIA SMART TALK #4 - Telefonica Use Case
WSO2 ITALIA SMART TALK #4 - Telefonica Use Case
 
Platform governance, gestire un ecosistema di microservizi a livello enterprise
Platform governance, gestire un ecosistema di microservizi a livello enterprisePlatform governance, gestire un ecosistema di microservizi a livello enterprise
Platform governance, gestire un ecosistema di microservizi a livello enterprise
 
Simpda 2014 - A living story: measuring quality of developments in a large in...
Simpda 2014 - A living story: measuring quality of developments in a large in...Simpda 2014 - A living story: measuring quality of developments in a large in...
Simpda 2014 - A living story: measuring quality of developments in a large in...
 
Case Study - DevOps QA Helps Leading Event Management Company Reduce Post-pro...
Case Study - DevOps QA Helps Leading Event Management Company Reduce Post-pro...Case Study - DevOps QA Helps Leading Event Management Company Reduce Post-pro...
Case Study - DevOps QA Helps Leading Event Management Company Reduce Post-pro...
 
Quality at the speed of digital
Quality   at the speed of digitalQuality   at the speed of digital
Quality at the speed of digital
 
Webinar: Spagic Universal Middleware
Webinar: Spagic Universal MiddlewareWebinar: Spagic Universal Middleware
Webinar: Spagic Universal Middleware
 
Spatineo Webinar: Shedding Light on INSPIRE Conformity
Spatineo Webinar: Shedding Light on INSPIRE ConformitySpatineo Webinar: Shedding Light on INSPIRE Conformity
Spatineo Webinar: Shedding Light on INSPIRE Conformity
 
quality-assurance_best_practice_guide_4 0
quality-assurance_best_practice_guide_4 0quality-assurance_best_practice_guide_4 0
quality-assurance_best_practice_guide_4 0
 
Tdl
TdlTdl
Tdl
 

More from SpagoWorld

[SFScon'17] More than a decade with free open source software
[SFScon'17] More than a decade with free open source software[SFScon'17] More than a decade with free open source software
[SFScon'17] More than a decade with free open source software
SpagoWorld
 
EclipseDay Milano 2017 - How to make Data Science appealing with open source ...
EclipseDay Milano 2017 - How to make Data Science appealing with open source ...EclipseDay Milano 2017 - How to make Data Science appealing with open source ...
EclipseDay Milano 2017 - How to make Data Science appealing with open source ...
SpagoWorld
 
Parametric report slide support
Parametric report slide supportParametric report slide support
Parametric report slide support
SpagoWorld
 
My First Report slide support
My First Report slide supportMy First Report slide support
My First Report slide support
SpagoWorld
 
My First Worksheet slide support
My First Worksheet slide supportMy First Worksheet slide support
My First Worksheet slide support
SpagoWorld
 
Starting with SpagoBI Slide Support
Starting with SpagoBI Slide SupportStarting with SpagoBI Slide Support
Starting with SpagoBI Slide Support
SpagoWorld
 
SpagoBI Suite Slide Support
SpagoBI Suite Slide SupportSpagoBI Suite Slide Support
SpagoBI Suite Slide Support
SpagoWorld
 
Architectural Evolution Starting from Hadoop
Architectural Evolution Starting from HadoopArchitectural Evolution Starting from Hadoop
Architectural Evolution Starting from Hadoop
SpagoWorld
 
Openness as the Engine for Digital Innovation
Openness as the Engine for Digital InnovationOpenness as the Engine for Digital Innovation
Openness as the Engine for Digital Innovation
SpagoWorld
 
HUG Italy meet-up with Fabian Wilckens, MapR EMEA Solutions Architect
HUG Italy meet-up with Fabian Wilckens, MapR EMEA Solutions ArchitectHUG Italy meet-up with Fabian Wilckens, MapR EMEA Solutions Architect
HUG Italy meet-up with Fabian Wilckens, MapR EMEA Solutions Architect
SpagoWorld
 
Data Mining with SpagoBI suite
Data Mining with SpagoBI suiteData Mining with SpagoBI suite
Data Mining with SpagoBI suite
SpagoWorld
 
Webinar: SpagoBI 5 - Self-build your interactive cockpits, get instant insigh...
Webinar: SpagoBI 5 - Self-build your interactive cockpits, get instant insigh...Webinar: SpagoBI 5 - Self-build your interactive cockpits, get instant insigh...
Webinar: SpagoBI 5 - Self-build your interactive cockpits, get instant insigh...
SpagoWorld
 
Webinar - SpagoBI 5 and what-if analytics: is your business strategy effective?
Webinar - SpagoBI 5 and what-if analytics: is your business strategy effective?Webinar - SpagoBI 5 and what-if analytics: is your business strategy effective?
Webinar - SpagoBI 5 and what-if analytics: is your business strategy effective?
SpagoWorld
 
Webinar - SpagoBI 5: here comes the Social Network analysis
Webinar - SpagoBI 5: here comes the Social Network analysis Webinar - SpagoBI 5: here comes the Social Network analysis
Webinar - SpagoBI 5: here comes the Social Network analysis
SpagoWorld
 
SpagoBI 5 Demo Day and Workshop : Business Applications and Uses
SpagoBI 5 Demo Day and Workshop : Business Applications and UsesSpagoBI 5 Demo Day and Workshop : Business Applications and Uses
SpagoBI 5 Demo Day and Workshop : Business Applications and Uses
SpagoWorld
 
SpagoBI 5 Demo Day and Workshop : Technology Applications and Uses
SpagoBI 5 Demo Day and Workshop : Technology Applications and UsesSpagoBI 5 Demo Day and Workshop : Technology Applications and Uses
SpagoBI 5 Demo Day and Workshop : Technology Applications and Uses
SpagoWorld
 
Engineering and OW2 Big Data Initiative: an open approach to the data-driven ...
Engineering and OW2 Big Data Initiative: an open approach to the data-driven ...Engineering and OW2 Big Data Initiative: an open approach to the data-driven ...
Engineering and OW2 Big Data Initiative: an open approach to the data-driven ...
SpagoWorld
 
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
SpagoWorld
 
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
SpagoWorld
 
Balanced Measurement Sets - Criteria for Improving Project Management Practices
Balanced Measurement Sets - Criteria for Improving Project Management PracticesBalanced Measurement Sets - Criteria for Improving Project Management Practices
Balanced Measurement Sets - Criteria for Improving Project Management Practices
SpagoWorld
 

More from SpagoWorld (20)

[SFScon'17] More than a decade with free open source software
[SFScon'17] More than a decade with free open source software[SFScon'17] More than a decade with free open source software
[SFScon'17] More than a decade with free open source software
 
EclipseDay Milano 2017 - How to make Data Science appealing with open source ...
EclipseDay Milano 2017 - How to make Data Science appealing with open source ...EclipseDay Milano 2017 - How to make Data Science appealing with open source ...
EclipseDay Milano 2017 - How to make Data Science appealing with open source ...
 
Parametric report slide support
Parametric report slide supportParametric report slide support
Parametric report slide support
 
My First Report slide support
My First Report slide supportMy First Report slide support
My First Report slide support
 
My First Worksheet slide support
My First Worksheet slide supportMy First Worksheet slide support
My First Worksheet slide support
 
Starting with SpagoBI Slide Support
Starting with SpagoBI Slide SupportStarting with SpagoBI Slide Support
Starting with SpagoBI Slide Support
 
SpagoBI Suite Slide Support
SpagoBI Suite Slide SupportSpagoBI Suite Slide Support
SpagoBI Suite Slide Support
 
Architectural Evolution Starting from Hadoop
Architectural Evolution Starting from HadoopArchitectural Evolution Starting from Hadoop
Architectural Evolution Starting from Hadoop
 
Openness as the Engine for Digital Innovation
Openness as the Engine for Digital InnovationOpenness as the Engine for Digital Innovation
Openness as the Engine for Digital Innovation
 
HUG Italy meet-up with Fabian Wilckens, MapR EMEA Solutions Architect
HUG Italy meet-up with Fabian Wilckens, MapR EMEA Solutions ArchitectHUG Italy meet-up with Fabian Wilckens, MapR EMEA Solutions Architect
HUG Italy meet-up with Fabian Wilckens, MapR EMEA Solutions Architect
 
Data Mining with SpagoBI suite
Data Mining with SpagoBI suiteData Mining with SpagoBI suite
Data Mining with SpagoBI suite
 
Webinar: SpagoBI 5 - Self-build your interactive cockpits, get instant insigh...
Webinar: SpagoBI 5 - Self-build your interactive cockpits, get instant insigh...Webinar: SpagoBI 5 - Self-build your interactive cockpits, get instant insigh...
Webinar: SpagoBI 5 - Self-build your interactive cockpits, get instant insigh...
 
Webinar - SpagoBI 5 and what-if analytics: is your business strategy effective?
Webinar - SpagoBI 5 and what-if analytics: is your business strategy effective?Webinar - SpagoBI 5 and what-if analytics: is your business strategy effective?
Webinar - SpagoBI 5 and what-if analytics: is your business strategy effective?
 
Webinar - SpagoBI 5: here comes the Social Network analysis
Webinar - SpagoBI 5: here comes the Social Network analysis Webinar - SpagoBI 5: here comes the Social Network analysis
Webinar - SpagoBI 5: here comes the Social Network analysis
 
SpagoBI 5 Demo Day and Workshop : Business Applications and Uses
SpagoBI 5 Demo Day and Workshop : Business Applications and UsesSpagoBI 5 Demo Day and Workshop : Business Applications and Uses
SpagoBI 5 Demo Day and Workshop : Business Applications and Uses
 
SpagoBI 5 Demo Day and Workshop : Technology Applications and Uses
SpagoBI 5 Demo Day and Workshop : Technology Applications and UsesSpagoBI 5 Demo Day and Workshop : Technology Applications and Uses
SpagoBI 5 Demo Day and Workshop : Technology Applications and Uses
 
Engineering and OW2 Big Data Initiative: an open approach to the data-driven ...
Engineering and OW2 Big Data Initiative: an open approach to the data-driven ...Engineering and OW2 Big Data Initiative: an open approach to the data-driven ...
Engineering and OW2 Big Data Initiative: an open approach to the data-driven ...
 
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
 
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
OW2Con’14 – OW2 Big Data initiative: leveraging the data-driven economy with ...
 
Balanced Measurement Sets - Criteria for Improving Project Management Practices
Balanced Measurement Sets - Criteria for Improving Project Management PracticesBalanced Measurement Sets - Criteria for Improving Project Management Practices
Balanced Measurement Sets - Criteria for Improving Project Management Practices
 

Recently uploaded

GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Neo4j
 
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc
 
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Speck&Tech
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems S.M.S.A.
 
Full-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalizationFull-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalization
Zilliz
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
Pixlogix Infotech
 
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
SOFTTECHHUB
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
innovationoecd
 
20240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 202420240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 2024
Matthew Sinclair
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
名前 です男
 
GraphRAG for Life Science to increase LLM accuracy
GraphRAG for Life Science to increase LLM accuracyGraphRAG for Life Science to increase LLM accuracy
GraphRAG for Life Science to increase LLM accuracy
Tomaz Bratanic
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Neo4j
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
shyamraj55
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
DianaGray10
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
Matthew Sinclair
 
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
Neo4j
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
Matthew Sinclair
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
Daiki Mogmet Ito
 
GenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizationsGenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizations
kumardaparthi1024
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
DianaGray10
 

Recently uploaded (20)

GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
 
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
 
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
 
Full-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalizationFull-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalization
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
 
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
 
20240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 202420240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 2024
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
 
GraphRAG for Life Science to increase LLM accuracy
GraphRAG for Life Science to increase LLM accuracyGraphRAG for Life Science to increase LLM accuracy
GraphRAG for Life Science to increase LLM accuracy
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
 
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
 
GenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizationsGenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizations
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
 

Solutions Linux 2011: Spago4Q supporting process quality in an Italian Public Administration

  • 1. www.spago4q.org Spago4Q supporting process quality in an Italian Public Administration: KPI and dashboards to support IT services governance Conferences Solutions Linux Open Source – Cycle OW2 Paris, 12th May 2011 Davide Dalle Carbonare - Sergio Oltolina - Gabriele Ruffatti Licensed under a www.eng.it Creative Commons 3.0 Unported License
  • 2. www.spago4q.org Goal Public Administrations Goal To purchase quality from services providers in order to provide quality services to citizens, to enterprises and to its employees customer customer ICT PA Citizens provider provider provider service service acquisition delivery Quality Shall • be correlated to the goals of the delivery process • allow to formalize the requested service level • allow to verify the attained service level in a total transparent way for all the involved actors 2 www.eng.it
  • 3. www.spago4q.org Guideline Guideline Quality levels must combine and integrate all the activities of the ICT delivery process providing total transparency Tool SLAs and quality indicators, allowing to: • provide operational goals with measurable results • monitor the supply lifecycle and all ICT services activities • monitor quality over time 3 www.eng.it
  • 4. www.spago4q.org Spago4Q Use Cases for Public Administration DG Regional Policy Veneto Region European Commission, Brussels Italy Goals • Avoid misalignments between the development and the business services • Joint evaluation of software and hardware vendors • Computation of SLAs e KPIs (continuous and proactive monitoring) • Root cause analysis • Reports sharing and acceptance process 4 www.eng.it
  • 5. www.spago4q.org Infrastructure ICT Reports Services Extraction Delivery Dashboards The free/open source platform to measure, analyze and monitor quality of products, processes and services Configuration SLA & KPI Quality Models 5 www.eng.it
  • 6. www.spago4q.org Spago4Q Use Case – Veneto Region SLAs & KPIs ICT Services Monitoring Software development Software maintenance System & Application Reporting Monitoring Service Desk Portal integration Transparency 6 www.eng.it
  • 7. www.spago4q.org SLAs & Quality Indicators SLAs definitions based on • models proposed by DigitPA, Italy (www.digitpa.gov.it) • quality models by product (ISO 9216, …) • quality models by process (ITIL v3, CMMI for service, CMMI for development, …) Qualipso Assessment Framework – www.qualipso.org • OMM – Open Source Maturity Model (development process) • MOSST – Model of Open Source Software Trustworthiness (product) • OP2A – Open source Product Portal Assessment (web site communication) Qualipso Labeling service provided by the Qualipso Competence Centers 7 www.eng.it
  • 8. www.spago4q.org Customer Benefits 8 www.eng.it
  • 9. www.spago4q.org Spago4Q Use Case – Qualipso Project Spago4Q integration in OSS forges (e.g. Qualipso Factory) to • monitor the community interaction (forum, mailing lists, code repository, ...) • assess the quality of products and processes Qualipso Factory tools Spago4Q 9 www.eng.it
  • 10. www.spago4q.org Contacts www.spago4q.org forge.ow2.org/projects/spago4q davide.dallecarbonare@eng.it davidedallecarbonare @davdalle 10 www.eng.it