The presentation supported the speech by Davide Dalle Carbonare, Spago4Q Architect and QualiPSo project representative, at fOSSa 2010 (Grenoble, France - 8th-10th Nov 2010). http://www.spagoworld.org/

1. Creative Commons
Attribution-NonCommercial-ShareAlike
2.5 Italy License.
www.spagoworld.org
www.eng.it
OSS for Quality Monitoring in
IT Projects and Services
Davide Dalle Carbonare
Engineering's Competence Center for Quality
November 9, 2010 - Grenoble

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Spago4Q is
The free/open source platform to
measure, analyze and monitor
the Quality of
Products, Processes and Services

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Spago4Q - Architecture

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Metamodel

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PMAI
PLAN
defining a set of metrics, based on the
GQM approach, and possible dimensions
of analysis
MEASURE
including the collection of data, and the
computation of metric values and global
performance value
ASSESS
presenting results through dashboards
and reports according to the user profile
and role
IMPROVE
analyzing in detail each value below
expected thresholds in order to find
possible problems
Source: Buglione L., Misurare il Software. Quantità, qualità, standards e miglioramento di processo
nell’Information & Communication Technology, FrancoAngeli, 3/ed, 2008, ISBN 978-88-464-9271-5

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Data Flow
Tools
Spago4Q
DWH
Comp.
Rules
KPI Document
Quality Models
Report
KPI Values
Extractors

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Step 1 - Metrics & Model Definition
Declaration of a complete Quality Model, with the definition of
the analysis dimensions
the concepts to measure
the metrics to apply to project’s workproducts

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Step 2 - Weights & Threshold Definition
Couple each metric with
the respective weight
Define the specific
thresholds

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Step 3 - Data Gathering
Spago4Q
DWH
Default / Custom
Extractors
XML
file
Database
WS
The DWH is filled according to the
defined Data Interfaces

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Step 4 - Overall Performance Calculation
Compute the Key Performance Indicators and
display them according to their Thresholds

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Step 5 - Reporting
Sets of reports and dashboards could be
defined and configured to satisfy reporting
and managerial needs

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Use Case
Tracker Tool
Change req.
Req. Mang.
Test manag.
Defects man.
Issue manag
Deliv manag.
Project Portal
Extractors
Risk
Management
Project
Management
tool
DGREGIO
Help desk 1Level
Work order
Central resource
pool
Help desk 2 Level
Help desk 3 Level
Estimation
process
Peer review
management
Incident and problem
management tool
Document
Repositories
European Commission
Directorate General for Regional Policy (DG-REGIO)

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Use Case – That's a running project for an Italian Region ...

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Use Case – That's a running project for an Italian Region ...
Help Desk
CTI
Computer
Telephony
Integration
Surveys
Portal integration
Document
Management
Ticket
System
Service
Monitoring
SLA
Service
Level
Agreement
KPIs
Reports

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Demo