The document outlines the importance of implementation and communication plans in successfully executing a project, emphasizing stakeholder engagement and progress tracking. It provides guidelines on constructing a communication plan, detailing who needs to know what information, when, and how it will be communicated. The document also includes examples of communication matrices and roles to ensure effective project communication.

1. Sources:
http://www.projectmanagementdocs.com/templates/Communicat
ions%20Management%20Plan.pdf last accessed 12.14.2011
F2 Process Improvement Toolkit:
https://f2.washington.edu/sm/sites/default/files/training-
materials/PI/PI%20Toolkit%20Feb%202010.pdf
last accessed 12.13.2011
Implementation Communication Plans
Determining who will communicate what to whom and when
Implementation communication plans can help bring about the
successful implementation of a solution or project.
Appropriate implementation and communication plans increase
the probability of stakeholder buy-in. The Plan will
list necessary steps for the implementation communication,
provide a mechanism for tracking progress, and
document who should be notified and when.
How To Use the Tool:
Several questions must be answered by the owner in order to lay
the groundwork for implementation and

2. communication. Among those are the following:
situation?
to doing so? How will we deal with
them?
we communicate?
The following steps are commonly utilized to construct an
implementation or communication plan:
who need to know.
An simple general communication/implementation plan can be
constructed as shown below:
Service to be Implemented:
Action Step Responsible Person(s) Complete By Status/Date
1.
2.
3.
4.

3. 5.
6.
7.
8.
9.
Implementation / Communication Plan
Sources:
http://www.projectmanagementdocs.com/templates/Communicat
ions%20Management%20Plan.pdf last accessed 12.14.2011
F2 Process Improvement Toolkit:
https://f2.washington.edu/sm/sites/default/files/training-
materials/PI/PI%20Toolkit%20Feb%202010.pdf
last accessed 12.13.2011
For a project, the purpose of the communications plan is to
define the communication requirements for the project and
how information will be distributed. The communications plan
defines the following:

4. munication
This plan sets the communications framework for this project. It
serves as a guide for communications throughout the
life of the project and will be updated as communication needs
change. This plan identifies and defines the roles of
persons involved in this project. It also includes a
communications matrix which maps the communication
requirements
of this project. An in-depth guide for conducting meetings
details both the communications rules and how the meetings
will be conducted, ensuring successful meetings. A project team
directory is included to provide contact information for
all stakeholders directly involved in the project.
The Project Manager takes a proactive role in ensuring effective
communications on this project. The communications
requirements are documented in the Communications Matrix
presented below. The Communications Matrix will be
used as the guide for what information to communicate, who is
to do the communicating, when to communicate it and
to whom to communicate. More complex projects will likely
need a more complex implementation and communication
plan. An example with the detail needed to track the project is
shown below:
Topic: Project XYZ
Communication
Type

5. Objective of Communication Medium to Use Frequency
Audience Owner Deliverable(s)
Project Kickoff
Meeting
- Intro project
- Intro team
- Review project objectives
- Review mgmt approach
In person One Time
- Project sponsor
- Project team
- Project manager
- Selected stakeholders
Project
Manager
- Agenda
- Meeting minutes
- Outline of project
Status Meeting

6. etc.
Example Communication Plan