SlideShare a Scribd company logo
SoundingBox
Tune in to a better digital experience
Traditional tools for measuring user
experience don’t get at the bigger
picture of how your site performs
A NEW VOICE
FOR YOUR CUSTOMERS
SoundingBox mixes
QUANT &
QUAL
Fits the need
of the customer
Is efficient
and helpful
Provides long-
term positive value
Keeps attention in
a good way
Builds a
relationship
Strikes the right
emotional chord
RELEVANCE EASE VALUE ENGAGEMENT RELATIONSHIP BOND
R E V R BE
6 DIMENSIONS OF USER EXPERIENCE
RICH DATA FOR EACH DIMENSION
Behaviors Emotions Thoughts
Employ other
FRAMEWORKS
like SUS and HEART
Define
STUDIES
with our templates or
your own questions
Get feedback from
PARTICIPANTS
immediately
Understand your site’s
STRENGTHS
and weaknesses
TRACK
successes over time
Replay individual
VIDEOS
of participants
Understand your site’s
STRENGTHS
and weaknesses
Learn from customers’
STORIES
A new way to
LISTEN
to what’s important
SOUNDINGBOX

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