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BUSINESSES & HUMAN RESOURCES TRAINING PROGRAMS
A: JUNIOR STAFF TRAINING:
1. Office Dynamics/Ethics
(i). Seating Arrangements
(ii). Frontline Staff as agents of company image
(iii). Punctuality & Closure Guidelines
(iv). Time Keeping (Timesheets)/Time Management
(v). Duties/Responsibilities – Letters of Employment
(vi). Supervision
2. Purchase & Use of Office Equipment/Fixed Assets
(i). Ergonomic Furniture Purchases
(ii). Computers (Pros & Cons)
(iii). Photocopiers/Fax Machines/Cash Dispensers (if any), etc.
(iv). Filing Cabinets
(v). PDAs/iPads/Mobile Phones/laptops, etc.
3. Office Routines:
(i). Telephone manners/Calls Scheduling (Responsible Officials) Logbook
(ii). Visitors Logbook
(iii). Chronological Filing to Maximise Senior Management Review Time
(iv). Appointment Times Scheduling
(v). Documentation & Filing (including Archiving Policies)
4. Organisational Culture
(i). Senior/Middle/Junior Staff Responsibilities
(ii). Member Code of Ethics
(iii). Disciplinary Committee
(iv). Supervisors Duties
(v) .Constant & Periodic Reviews
5. Impact of Company’s Profitability/Failure on All Stakeholders
(i). Use of Resources (Resource Management)
(ii). Public image
6. Best Office Practices
(i). Filing Systems
(ii). Procedure Manuals
(iii). Company’s Brochures
(iv). Cleanliness – Personal/Company Attire, Office Cleaning
(v). Memo Slips
(vi). Welcome Packs
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B: MIDDLE LEVEL STAFF TRAINING:
1. Who is a Manager/Supervisor?
(i). Appointment Criteria
(ii). Differences between a Leader & a Manager
2. Office Record Keeping
(i). Best Office Practices (as above)
(ii). Flow Charts
(iii). Computerisation (Pros & Cons)
(iv). Backup Processes
(v). Cloud Computing & other methods of soft backup procedures
(vi). Distant Accessing/Retrievals (Company Soft Records/Database)
(vii). Authorisation and Access to Company Information
(viii). Hierarchy of Information Access
3. Departmental Productivity Scale/Measurements
(i). Service Industry Department/Administration (RATER)
4. One Page/Two Pages Business Plans
5. Budgeting
(i). Planning & Budgeting Best Practices
(ii). Reviews & Implementation Strategies
6. Revenue Receipts & Disbursement Procedures
(i). Authorisation Procedures
(ii). Internal Auditors Functions
(iii). Internal Auditors Duties/Responsibilities
7. SWOT/TOWS Analyses
8. Audit & Control Tools
(i). SOAPSPAM
(ii). ACCACAMPS
9. Fraud & Money Laundering
10. Transparency/Accountability
(i). Senior Management Dedicated Involvement & Support
(ii). Use of & Implementation of Internal Audit Reports
11. Qualities of a Leader/Manager
12. Differences between A Leader and A Manager
(i). Segregation of Duties
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(ii). Precise Duties/Function Distinction to Maximise Management Time
C: SENIOR LEVEL MANAGEMENT TRAINING:
1. Detailed Study & Analyses of Mission & Vision
(i). Why it is necessary to know the differences
(ii). Company Focus & Directions
2. Performance Indicators
(i). Key Result Indicators (KRIs)
(ii). Result Indicators (RIs)
(iii). Performance Indicators (PIs)
(iv). Key Performance Indicators (KPIs), etc.
3. Risks Identification & Minimising Strategies
(i). Nine Major Risks (9Rs)
(ii). What is Business Risk?
(iii). Risks Mitigation Strategies
(iv). Cyber Threats (Chris Peterson)
(v). Global Risk Assessment Affecting Company
(vi). ISO 31000
(vii). Company Key Risk Trends Identified
4. Budgeting & Sharing of “Cake”
(i). Budget Committee Make-up
(ii). Implementation Criteria
(iii). Minimising Departmental Conflicts
(iv). Reviews & Corrections
(v). Discouraging Departments to Force/Use Allocations to Get Increses
(vi). Main Budget Alignment with Departmental Budgets
(vii). Cash flows & Disbursement Procedures to avoid Overspending
5. Strategic Planning
(i). What is Strategic Planning?
(ii). Sample Explanation Attached
(iii) Strategic business process cloud management (www.peterfingar.com)
6. Money Laundering & Fraud Detection Strategies
7. Funding Options including Factoring, Invoice Discounting, etc.
8. Investment Options
9. Commitment of Senior Management Staff
(i). Executive Directors
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(ii). Non-Executive Directors
(iii). CEO, CIO, Financial Controller/Director, etc.
(iv). Agreed TOR
10. Audit Committee/Pay Review Committee/Other Committees
11. Strategic Management Options/Balanced Decision Making
(i). Strategic Directions
(ii). Human Resources
(iii). Operations
(iv). Financial& Accounting
(v). Information Technology
(vi). Marketing
12. Lines of Communication
(i). Communicating Strategically
(ii). Internal Communication Channels (How Effective?)
13. Performance Appraisals
(i). When? Annually/Half-Yearly/Quarterly
(ii). Appraisal Criteria
14. Change Management
15. Decision-Making Tools
(i). Starbursting
(ii). EVs
(iii). Other Methods
16. Quality & Quality Controls
17. Measurement Tools
(i). Return on Investment (ROI)
(ii). Return on Marketing Investment (ROMI)
(iii). Other Appraisal Techniques
18. Balanced Scorecards
19. Recruitment Processes
(i). Company Engagement Manuals – All levels
(ii). Over 40 Criteria to hire Senior/Professional Staff
(iii). CEO, CIO, Executive & Non-Executive Directors
(iv). Emotional Intelligence Conformities
(v). Part-Time Workers
20. Pension Matters for All Staff Members, including Part-Timers/Non-Execs
