1. Sonia Nain Tel: 604 760 9756
5938 165 St Surrey BC V3S 4N9 ________ sonia.nain@hotmail.com
Professional Profile
Enthusiastic, resourceful recent graduate with an academic and professional background in working
with young people. Over five years of exceptional customer service experience. Have the ability to
establish priorities and meet challenges head-on with strong project management skills.
Professional Experience
Collections Agent/Payment Services Skylink Receivables Inc Surrey BC – October 2014 - present
- Canadian Collections on purchased files
- Taking Inbound and Outbound Calls
- Negotiating payment plans
- Taking payments
- Posting Daily Payments
- Mail Merge/Mail Return
- Basic Admin Work
- Revenue Reports/Client Reports
- Default Reports
- Maintaining a professional attitude
- Working to targets
Collections Agent Credit Bureau of Canada New Westminster BC – February 2014 – September
2014
- Canadian Collections on purchased files
- Taking Inbound and Outbound Calls
- Negotiating payment plans
- Taking payments
- Maintaining a professional attitude
- Working to targets
Collections Agent CBV Collections Services Ltd Vancouver BC – February 2013 – February 2014
- Canadian Collections on purchased files
- Taking Inbound and Outbound Calls
- Negotiating payment plans
- Taking payments
- Maintaining a professional attitude
- Working to targets

2. Payment Services E-Care Contact Center Surrey BC – February 2012 – February 2013
- Work US collections
- Taking Inbound and Outbound Calls
- Negotiating payment plans
- Taking payments
- Maintaining a professional attitude
- Working to targets
Customer Services Agent E.on Energy Leicester – June 2006 to September 2009
- Customer service representative in a call center
- Resolved customer queries
- Billed customers to correct consumption
- Worked on and resolved complex queries
Additional Information
- Volunteered at the PICS mega job fair.
- Volunteered at a local Youth Center where I was working as part of a team.
- Completed my World Host course and have gained certificates.
- First Aid Certified.
- Completed training in Peer Mentoring.
- Lead chairperson for the Student Council.
- Raised money for charities such as Children In Need and Cancer Research.
- In my spare time I DJ with a professional group called X-Treme Sounds.
Education
University
De Montfort University Leicester UK Degree in Arts. June 2009
College
Gateway Sixth Form College Leicester UK, GNVQ in Health and Social Care and Business Studies.
June 2005.
Secondary School
Judge meadow C.C Leicester, GCSE’s 1999 – June 2002
Mundella C.C Leicester, 1997 – June 1999
Reference available upon request.