2017 resume
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Nicole Dalpe-Roberge is a licensed pharmacist with 18 years of experience working in retail pharmacies in Massachusetts and New Hampshire. She has a strong background in medication therapy management, immunizations, and customer service. Her experience includes roles as both a staff pharmacist and pharmacy manager, where she oversaw operations and ensured regulatory compliance. She has a proven track record of exceeding performance goals and implementing clinical programs that improved patient care and increased prescription growth.
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Similar to 2017 resume (20)
2017 resume
- 1. Nicole Dalpe-Roberge, RPh ♦43 Lilac Court Manchester, NH 03103 ♦ Cell: (603) 233-5426 ♦ Email: nicoledalperoberge@yahoo.com Professional Summary Adept Pharmacist, licensed in Massachusetts and New Hampshire, with 18 years of providing exceptional service in a retail pharmacy. Respected and compassionate leader with outstanding Interpersonal skills, experienced in evaluating complicated medication regimens, identifying medication related problems, and establishing specializing services, with proven communication, analytic and managerial skills. Skill Highlights ♦ ♦ Medication Therapy Management ♦ Certified Immunizer ♦ Analytic Problem Solving ♦ Task Priority & Focus ♦ Team-Oriented Leader ♦ NH License, In good standing ♦ MA License, In good standing ♦ AHA Basic Life Support ♦ Third party and billing expert ♦ Customer Service & Care ♦ Quality Assurance ♦ Inventory Control ♦ Word ♦ Excel Professional Experience Rite Aid (Acquired Brooks Pharmacy in June 2007) February 1998 to August 2016 Staff Pharmacist June 2003 to August 2016 Pharmacy Manager February 1998 to June 2003 Responsible for ensuring the maintenance of efficient pharmacy operations, customer satisfaction and loyalty and regulatory compliance. Integrated medication therapy management, drug utilization review and final quality assurance to ensure the accuracy and appropriateness of all prescriptions filled and achieve maximum clinical benefit of therapy regimen. Consulted with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications. Performed Point-Of-Care counseling to increase patient compliance and understanding of medication regimens. Handled and resolved customer issues and complaints to build customer trust and loyalty. Managed pharmacy operations, including hiring, training and supervising staff. Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations. Utilized staff and other resources strategically to complete both daily tasks and special projects closely monitoring department performance. Selected Achievements ♦ Established relationships with local housing to complete planners, which generated new clientele and increased overall profitability for the company. ♦ Recognized by clientele and staff as favorite pharmacist, 2011 to 2015, based on customer service, ability to provide critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. ♦ Achieved a 98% customer satisfaction rate. ♦ Exceeded KPI goals and strategic objectives put in place by senior management. ♦ Increased script growth through clinical programs, including MTM services, immunizations and provided specialized services to help patients train on devices and manage conditions such as diabetes, smoking cessation and high blood pressure. ♦ Advocated for patients using superb customer-centered approach to pharmacy care. Determined third party allowances and initiated involvement of other health care providers ultimately affecting prescribing decisions, patient access to medication treatments, and therapeutic outcomes when necessary actively pursuing third party authorizations. Education Medication Therapy Management Certificate November 17, 2016 American Pharmacist Association Pharmacy-Based Immunization Delivery Certificate May 25, 2010 American Pharmacist Association Bachelor of Science, Pharmacy (Minor in Community Pharmacy Management) January 11, 1998 Massachusetts College of Pharmacy and AHS– Boston, MA