The document outlines a workshop aimed at improving consumer assistance for health enrollment, emphasizing participant engagement through notecards to share tips and challenges. It includes a structured agenda with introductions, breakout groups, and discussions on effective strategies and resources. The goal is for attendees to leave with new insights and connections to enhance their support efforts.

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Good morning!
There should be two notecards on your chair.
1. On one, please write one “tried and true” tip that
has helped you or your organization be more
effective (at consumer assistance).
2. On the other, please write one challenge you face
that you hope to learn new ways to address today.
We’ll collect these soon, and use as part of today’s
discussion. Thanks!
Before We Get Started…

2. © 2015 Enroll America and Get Covered America
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© 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
06.12.15
Habits of Highly Effective Assisters
June 12, 2015, 10:15 – 11:45

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With In-Person Help Online Without In-
Person Help
51%
32%
By the Numbers…
Enrollment Rates Among Consumers Who Started With
In-Person Help vs. Online, November – December 2014

4. © 2015 Enroll America and Get Covered America
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1. Leave the room with at least one new tip,
idea, or strategy to try when you get home.
2. Meet at least one new person who can help
you as you do this.
TIP: Share not only what but how.
Be descriptive!
Goals for today

5. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
I. Brief introductions and opening remarks
from panelists (35 minutes)
II. Break into groups (30 minutes)
• We’ll use your notecards to shape the breakout
group topics!
III. Reconvene and Share (20 minutes)
How We’ll Spend the Next 90 Minutes

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Some Perspective…
October 6, 2013

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Some Perspective…
October 6, 2013
June 9, 2015
June 9, 2015

8. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
I. Brief introductions and opening remarks
from panelists (35 minutes)
II. Break into groups (30 minutes)
• We’ll use your notecards to shape the breakout
group topics!
III. Reconvene and Share (20 minutes)
How We’ll Spend the Next 90 Minutes

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Workshop Speakers
Elizabeth Colvin
Insure Central Texas/Foundation
Communities
Ayaz Ahmed
Community Health Advocates (New
York)
Jennifer Sullivan (moderator)
Enroll America
Jennifer Simmons
Legal Aid of North Carolina
Mirna Ramirez-Castro
Servicios de La Raza (Colorado)
Linda Lott
Jessie Trice Community Health
Center, Inc. (Florida)

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Connect Consumers with In-Person Assistance

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Manage Assisters’ Schedules

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Keep Track of Consumer Data & Follow-Ups

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17. v 2014 ACA
o Educated/Assist: 17,446
o Enrolled: 9,486
v 2015 ACA
o Educated/Assist: 7,949
o Enrolled: 3,445
v Total ACA Education/Enrollment to date:
o Educated/Assist: 25,395
o Enrolled year-to-date: 12,931
JTCHC ACA Data Enrollment/
Education Snapshot

18. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
I. Brief introductions and opening remarks
from panelists (35 minutes)
II. Break into groups (30 minutes)
• We’ll use your notecards to shape the breakout
group topics!
III. Reconvene and Share (20 minutes)
How We’ll Spend the Next 90 Minutes

19. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
1. Introductions (name, role, organization, state)
2. Describe the nature of the challenge.
3. What things have people tried in order to solve
the problem (or work around it)?
4. What needs to happen for progress to be made
on this issue for OE3?
5. Are there tools or resources that would make it
easier?
Discussion

20. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
I. Brief introductions and opening remarks
from panelists (35 minutes)
II. Break into groups (30 minutes)
• We’ll use your notecards to shape the breakout
group topics!
III. Reconvene and Share (20 minutes)
How We’ll Spend the Next 90 Minutes

21. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org
1. Leave the room with at least one new tip,
idea, or strategy to try when you get home.
2. Meet at least one new person who can help
you as you do this.
TIP: Share not only what but how.
Be descriptive!
Goals for today

22. © 2015 Enroll America and Get Covered America
EnrollAmerica.org | GetCoveredAmerica.org22
New training resources
• Highly customized, action-oriented
• New suite of training services
• Goal-setting
• Planning
• Coaching
• In-person training
FOR MORE INFO –
training@enrollamerica.org