The document provides information about a workshop for assisters on providing post-enrollment assistance. It includes an agenda that has introductions from panelists, breaking into groups to discuss challenges and solutions, and reconvening to share. The document outlines topics discussed by different panelists, including following up with enrollees, partnering with providers, assisting with appeals, carrier communications, and using focus groups. The key takeaways emphasize the importance of outreach, partnerships, understanding consumer issues and rights, and ensuring materials are tailored to specific populations.
Ask Kristen if she can quantify the %/# of issues identified/leading to post-enrollment assistance
Follow-up question from RLG: Can you do anything else with these calls beyond making sure people know how to use their coverage? (Answer allows Kristen to talk about program evaluation and improvement aspect previously framed as a benefit)
Sacramento Covered
Located in Sacramento, CA
Focus:
Enrollment/navigation services for subsidized healthcare & nutrition programs since 1998 (Medicaid, The Exchange, Food Stamps)
Mission:
Sacramento Covered
Located in Sacramento, CA
Focus:
Enrollment/navigation services for subsidized healthcare & nutrition programs since 1998 (Medicaid, The Exchange, Food Stamps)
Mission: