This document discusses BDT's Fast Track program, which aims to streamline Medicaid enrollment. BDT is a nonprofit organization that partners with states to help individuals access public benefits. Fast Track allows eligible individuals in Pennsylvania to consent to Medicaid enrollment through a simplified process involving outreach, technology, and partnerships between BDT and the state Department of Human Services. Early results show a high consent rate among those contacted through targeted outreach methods. The presentation provides guidance on replicating Fast Track programs in other states.

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Name First and Last, National Partner Engagement Project Manager | 09.25.13
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be up to
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Session Objectives
1. Identify elements of a
successful Fast Track
program.
2. Highlight the power of
collaborative partnerships
with state and federal
agencies.
3. Inform participant efforts to
implement Fast Track in their
own state.

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About BDT
FOUNDED: 2005
HEADQUARTERED: Philadelphia, PA
MISSION: BDT is a national not-for-profit
organization committed to transforming how
individuals in need access public benefits.
VISION: BDT believes all vulnerable
individuals should be able to secure the
benefits that enable them to achieve stability.
To this end, BDT partners with diverse entities
to create a benefits access system that is
simple, comprehensive and cost-effective.

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BDT has active campaigns in: Pennsylvania, Maryland,
New York City, South Carolina and Colorado (Denver
Metro area)
BDT’s Reach

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BDT and PA DHS
Current Projects
Senior Outreach
Children, Families and Low-
Income Adults
Fast Track

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What is Fast Track?
Streamline enrollment
Increase access
Create efficiencies

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What is Fast Track?
Learning from success in other states:
Arkansas
California
Oregon
Illinois
New
Jersey
West Virginia

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Fast Track in PA
•Overall goal of 100,000
HealthChoices
Enrollments
•Fast track is one of the
efforts in a multi-faceted
approach to increase
enrollment post-Medicaid
expansion

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Project Goals
Achieve a 65% consent rate
Achieve a 50% contact rate
Outreach to identified Fast Track “eligibles”

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Key Implementation Steps
• Invest in necessary technology
• Design, develop and implement
outreach plan
• Provide contact center support
• Transmit consents to DHS
• Conduct on-going evaluation

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Early Results
Outreach
• 65,000
Eligibles
Response
• 50%
Inbound/
Outbound
Acceptance
• 75%
Consent
Rate

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Preliminary Takeaways
• Targeted outreach
• Simple call to action
• Multiple ways to consent
• Multiple outreach attempts
• Staff training
• Clear, regular communication
with project partners

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Replicating Fast Track
Research the landscape.
Identify stakeholders.
Refine the message.
Encourage adoption.

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Contact Information
Laura Tate McHugh
Project Manager
lmchugh@bdtrust.org
215-207-9113
www.bdtrust.org

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Questions?