This document outlines the key factors of a high-value insights program: 1. Ensure strategic alignment by defining objectives, metrics, and customer journeys that cascade throughout the organization. 2. Integrate operational, third party, and customer data for 360-degree analysis and reporting in real-time through a centralized data warehouse and visualization tools. 3. Conduct research holistically using a mix of methodologies to address critical questions and obtain necessary outcomes, with specialized teams focused on business areas rather than just methods.