Social Networking
           Business Strategies and Trends


Michael Rawlins, User Experience Strategist & Designer
About me...
Michael Rawlins
Director, User Experience (UX) for Open Solutions
                    •Certified Usability Analyst since 2003
                    •Has led UX teams at Fortune 100 Companies
                    •Early adopter of Social Networking
                    •Instructor of:
                     •Usability
                     •Mobile Interaction Design
                     •Social Networking Strategy

                           2
Why?
Big Hardware           Smaller Hardware             Software         People!




     60’s - mid 70’s         mid-70’s - 80’s          90’s            Now

                                                   the Internet...
                                               3
Facebook has
      just reached
      350 million
         users...
Facebook founder Mark Zuckerberg


                                   4
Steady Growth since 2005...




             5
Steady Growth...
More people are
participating
Several communities
are becoming mature
and diverse in types of
subscribers
More multi channel design
                          6
What are People Doing?
Connecting with friends,
family and work peers
Promoting businesses,
causes and interests
Redefining how they
communicate


                           7
Social Media Roles...




                        Source: Forrester Research
             8
Who’s Participating...
                                                                                           80
        Creators                   Critics
        Collectors                 Joiners
        Spectators                 Inactives                                               60



                                                                                           40



                                                                                           20



                                                                  2007
                                                                                           0
                                                                                    2009
* North American Technographics Interactive Marketing Online Survey, Q2 2009 (US)
** North American Social Technographics Online Survey, Q2 2007 (US)

                                                                    9
Business Case

      10
Let’s explore in detail...




                             11
What is LinkedIn?




Social Media defined - access to millions of professional contacts
                               12
Designed to Influence
Reciprocation
Commitment & Consistency
Social Proof
Authority
Liking
Scarcity
                      13
What’s the Value




      This was me... 100’s of business cards in a shoebox

                    14
LinkedIn is about Profiles...




             15
and Business Profiles...




             16
Tells a Story...




               17
Provides Applications...
                         Groups




Applications
                18
and Answers...




            19
and Polls...




               20
and Sharing Ideas...


                       Slideshare.com




             21
Why Twitter?
Communicating in 140 characters...




                        22
Search been Redefined...

   Post your
  questions,
  insights or
 message of
the moment

     Results




                                  Search
                         23
Conversations Extended...




            24
Many to Many...




            25
Key Points...
This is the age of Person-to-Person-to-Person communication.
Provides a B-to-C and B-to-B framework.
Many social networks have an underlying design based on
persuasive influence markers like reciprocity, likability and
social proof.
 Social networks are redefining how people gain answers to
questions - and accessing news & information.
                          26
Questions...
michael.rawlins@opensolutions.com




               27
Thank you!

    28

Social Networking CFO Dec 2009