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Social Media Strategic Planning
The document outlines a comprehensive social media strategic planning process, emphasizing the need for brands to adapt to the evolving media landscape and build trust with consumers, especially millennials. It details seven key steps including setting goals, auditing current profiles, creating content strategies, defining success metrics, monitoring channels, and using analytics to track progress. Overall, the focus is on leveraging authentic storytelling and engagement to enhance brand visibility and credibility.
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Social Media Strategic Planning
- 1. SOCIAL MEDIA STRATEGIC PLANNING SocialMedia Bootcamp
- 2. Enterprise Marketing, StateFarm Insurance Huonks.com Linkedin/in/bkhuonker Twitter.com/bkhuonker @Midwest Social Media Conference atMidwest.com BRIAN HUONKER, MS, CHFC, CLU
- 3. Traditional marketing channelsare becoming less effective in capturing and engaging the attention of today’s perpetually connected consumers. The challenge of today’s brands is to adapt their marketing strategies in an effort to build brand advantage in the face of consumers’ rapidly changing media consumption landscape. In addition, today’s millennial generation does not trust traditional advertisements, only 6% of millennials consider on-line advertising to be credible. Branded content will allow brands to meet this challenge, building a trusted, remarkable, unmistakable, and essential brand in the eye of the consumer. Social Media Strategic Planning
- 4. Social Media StrategicPlanning People share stories that: Are native, not deceptive Are individual, and ready to evolve Deliver on emotion Reserve judgment Act like the locals
- 5. Social Media StrategicPlanning Stories that help customers Solve a problem Escape for the moment Fuel their creativity and play Spotlight pop culture Discover new things Succeed
- 6. Social Media StrategicPlanning Step 1. Set your social media goals/objectives. What do you want to achieve with social media? Do your social media objectives align with your overall company vision, mission and marketing strategy Are your objectives S.M.A.R.T: specific, measurable, attainable, relevant, and time- bound?
- 7. Social Media StrategicPlanning Step 2: Audit your current social media status. What social profiles do you currently manage? Which social media platforms do you want to participate in. Is control over the passwords centralized? Should any accounts be deleted? What is the mission statement of each of your social profiles?
- 8. Social Media StrategicPlanning Step 3: Create or improve your social media profiles. Are your profiles filled out properly and thoroughly? Are all of the accounts and profiles on brand? Would a new visitor follow me after seeing this profile?
- 9. Social Media StrategicPlanning Step 4: Develop your content strategy. What types of content do you want to post to each social network? Who is the target audience? How often will you post content and how will you promote it Do you have an editorial calendar and a social media content calendar?
- 10. Social Media StrategicPlanning Step 5: Define What Success Means, Short and Long-Term. Are people sharing the content with their networks? Metrics: Number of shares, number of Tweets, number of Pins, etc. Is your audience interested in learning more? Metrics: Requests for additional information, completion of content forms, traffic to your site.
- 11. Social Media StrategicPlanning Step 5: Define What Success Means, Short and Long-Term. Are people sharing the content with their networks? Metrics: Number of shares, number of Tweets, number of Pins, etc. Is your audience interested in learning more? Metrics: Requests for additional information, completion of content forms, traffic to your site.
- 12. Social Media StrategicPlanning Step 5: Define What Success Means, Short and Long-Term. Is the audience engaging with the content? Metrics: number of comments, shares, downloads, likes along side time on page, pages per visits, repeat visits What sources are driving your on-site traffic? Metrics: Keyword performance, referrals, organic search results, campaign traffic Or other consumption/brand metrics like: Increase in conversions Increase in organic traffic to targeted digital Increase in audience engagement
- 13. Social Media StrategicPlanning Step 6. Prepare to Monitoring your social media channels. See complaints and address them immediately Share the compliments (with a simple “Thank You”) Help solve customer problems (and let others see) Answer questions Know what’s next Manage crisis (before they escalate) Monitor the competition Spot the trends Discover your influencers (brand advocates) Reach potential prospects
- 14. Social Media StrategicPlanning Step 7: Use analytics to track progress and adjust your strategy as need. Have you established the metrics by which you'll measure social media success? Do you have an analytics or measurement tool prepared to track these metrics? How often will you analyze your results? Are you prepared to quickly change your strategy in response to these results?
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