1. Social media can help address issues of intangibility and quality inconsistency for services by allowing consumers to share their consumption experiences.
2. This collective sharing of experiences can help form consumer perceptions of a service's "package" and quality before purchase, decreasing uncertainty.
3. By integrating social media and recommendations, companies can further decrease consumer uncertainty and reinforce their brand.
Current Research Questions in Word of Mouth CommunicationAlexander Rossmann
Word of mouth (WOM) communication, long recognized as a highly influential source of information, has taken on new importance with the proliferation of online WOM. The rise of online forums and communities has dramatically increased the scope of word of mouth marketing, allowing consumers greater access to information from subject matter experts and other key influentials who impact new purchases. Online WOM data have been widely used in the literature to examine topics such as the impact of WOM recommendations and reviews, brand community involvement, and product adoption. For all the valuable contributions made by WOM research, a lot of important questions still remain unexplored. One is delineating the preconditions for user engagement in WOM communication; another is exploring the role of WOM content and WOM context on the efficacy of WOM in general. And there is final area where research is needed, focusing on organizational capabilities firms need in order to foster the impact of WOM communication on purchasing behavior.
Digital marketing is the marketing of products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium.
Current Research Questions in Word of Mouth CommunicationAlexander Rossmann
Word of mouth (WOM) communication, long recognized as a highly influential source of information, has taken on new importance with the proliferation of online WOM. The rise of online forums and communities has dramatically increased the scope of word of mouth marketing, allowing consumers greater access to information from subject matter experts and other key influentials who impact new purchases. Online WOM data have been widely used in the literature to examine topics such as the impact of WOM recommendations and reviews, brand community involvement, and product adoption. For all the valuable contributions made by WOM research, a lot of important questions still remain unexplored. One is delineating the preconditions for user engagement in WOM communication; another is exploring the role of WOM content and WOM context on the efficacy of WOM in general. And there is final area where research is needed, focusing on organizational capabilities firms need in order to foster the impact of WOM communication on purchasing behavior.
Digital marketing is the marketing of products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium.
Permission-Based Mobile Marketing White Paper from the Mobile Marketing Assoc...Optism
This permission-based mobile marketing paper sets out the case for permission based mobile marketing by defining what it is, how it works and the benefits to consumers, brands, agencies and mobile network operators. The paper illustrates all of the above through case studies from all over the world, supplied by members of an
MMA Task Force.
The MMA believes that permission based mobile marketing should be seen as a separate and distinct part of mobile marketing as it occupies a unique position in that it secures and maintains
the explicit agreement of the consumer to receive communication from and engage in dialogue with the brand.
Understanding Online Consumer Purchase Behaviour for Varied Consumer Clusters...inventionjournals
: We are living in a digital age. The wave of digitalisation is in full swing to make its presence felt
in every sphere of life. It has not just challenged the geographical limitations narrowing the gaps between the
places that are situated faraway from each other and made the life easier with huge number of facilities but has
also influenced our attitudes and values. In such a situation, online shopping has started emerging as a popular
shopping option among urban and modernised consumers. Not all the consumers show similar trends while
using ecommerce. People of different clusters have different comfort zones as far as online shopping behaviour
is concerned. Product preferences vary with a change in demographics. Level of satisfaction is also different for
different set of consumers. Though window shopping is no longer an alien concept even for the internet
immigrants, purpose of use is certainly different for every age group. Literatures reveal that the attractive
features of the medium have tempted many researchers from time to time to throw light on lesser known areas
but there is still much to be explored. This paper is an endeavour to study about the potential of the medium to
market consumer electronics analysing in details the electronic shopping behaviour of different age groups. A
random survey has been conducted among the people of the age group of 19 – 35 (n – 100) and the samples
have been divided into four groups 19 – 22, 23 -26, 27 – 30 and 30 – 35. Reactions have been studied through
a questionnaire containing close ended questions. Analysis of data has been done through data graphs
The Impact of Owned vs. Paid media April 2017Tom Collinger
The Medill IMC Spiegel Research Center at Northwestern University in partnership with Publicis Media conducted a study on the influence of Paid vs. Owned media on sales. The study looked at media and earnings data for 800 brands across 50 categories. This was a presentation given at the Advertising Research Foundation’s 2017 conference.
How the consumer shift to online media channels is changing the marketing mix.
(All research is cited. Special shout out to Hubspot and Aberdeen Group, both great resources on the subject matter).
Impact Radius a buyer's guide to affiliate management software 2014Justin Leroy
Great guide from the expert team over at Impact Radius http://www.impactradius.com/
Impact Radius a buyer's guide to affiliate management software 2014
A case study from the Stukent platform (https://www.stukent.com/). Presentation deck was created for the course, 203 Web Analytics, Postgraduate Social Media Program at Seneca College (February 2018).
Tool used: Microsoft Powerpoint
The analysis is only for academic learning purposes.
The Future of Location Based AdvertisingBernard Leong
Delivered the presentation on 23 June 2011 at Smart Mobility Conference organized by IDA during CommunicAsia 2011 at Marina Bay Sands. We provide some recent trends in mobility, the different technologies about location based advertising, and provide some recent numbers from Chalkboard and also some metrics coming out from our campaign facilitated by Housing Development Board with Joo Chiat Complex.
The consumer landscape has changed over the last ten years. New digital and mobile platforms and devices have transformed the way consumers interact with the organisations they do business with.
Read our new white paper to understand why cross-channel segmentation is more important than ever to keep up with today's hyper-connected consumers and what are the 8 critical success factors for an effective cross-channel classification.
How fluent are you in paid media? The vocabulary that was once exclusive to the advertising industry has become required learning for today's top PR professionals. This quick guide defines key paid media terms and explains why they matter to all communicators.
Permission-Based Mobile Marketing White Paper from the Mobile Marketing Assoc...Optism
This permission-based mobile marketing paper sets out the case for permission based mobile marketing by defining what it is, how it works and the benefits to consumers, brands, agencies and mobile network operators. The paper illustrates all of the above through case studies from all over the world, supplied by members of an
MMA Task Force.
The MMA believes that permission based mobile marketing should be seen as a separate and distinct part of mobile marketing as it occupies a unique position in that it secures and maintains
the explicit agreement of the consumer to receive communication from and engage in dialogue with the brand.
Understanding Online Consumer Purchase Behaviour for Varied Consumer Clusters...inventionjournals
: We are living in a digital age. The wave of digitalisation is in full swing to make its presence felt
in every sphere of life. It has not just challenged the geographical limitations narrowing the gaps between the
places that are situated faraway from each other and made the life easier with huge number of facilities but has
also influenced our attitudes and values. In such a situation, online shopping has started emerging as a popular
shopping option among urban and modernised consumers. Not all the consumers show similar trends while
using ecommerce. People of different clusters have different comfort zones as far as online shopping behaviour
is concerned. Product preferences vary with a change in demographics. Level of satisfaction is also different for
different set of consumers. Though window shopping is no longer an alien concept even for the internet
immigrants, purpose of use is certainly different for every age group. Literatures reveal that the attractive
features of the medium have tempted many researchers from time to time to throw light on lesser known areas
but there is still much to be explored. This paper is an endeavour to study about the potential of the medium to
market consumer electronics analysing in details the electronic shopping behaviour of different age groups. A
random survey has been conducted among the people of the age group of 19 – 35 (n – 100) and the samples
have been divided into four groups 19 – 22, 23 -26, 27 – 30 and 30 – 35. Reactions have been studied through
a questionnaire containing close ended questions. Analysis of data has been done through data graphs
The Impact of Owned vs. Paid media April 2017Tom Collinger
The Medill IMC Spiegel Research Center at Northwestern University in partnership with Publicis Media conducted a study on the influence of Paid vs. Owned media on sales. The study looked at media and earnings data for 800 brands across 50 categories. This was a presentation given at the Advertising Research Foundation’s 2017 conference.
How the consumer shift to online media channels is changing the marketing mix.
(All research is cited. Special shout out to Hubspot and Aberdeen Group, both great resources on the subject matter).
Impact Radius a buyer's guide to affiliate management software 2014Justin Leroy
Great guide from the expert team over at Impact Radius http://www.impactradius.com/
Impact Radius a buyer's guide to affiliate management software 2014
A case study from the Stukent platform (https://www.stukent.com/). Presentation deck was created for the course, 203 Web Analytics, Postgraduate Social Media Program at Seneca College (February 2018).
Tool used: Microsoft Powerpoint
The analysis is only for academic learning purposes.
The Future of Location Based AdvertisingBernard Leong
Delivered the presentation on 23 June 2011 at Smart Mobility Conference organized by IDA during CommunicAsia 2011 at Marina Bay Sands. We provide some recent trends in mobility, the different technologies about location based advertising, and provide some recent numbers from Chalkboard and also some metrics coming out from our campaign facilitated by Housing Development Board with Joo Chiat Complex.
The consumer landscape has changed over the last ten years. New digital and mobile platforms and devices have transformed the way consumers interact with the organisations they do business with.
Read our new white paper to understand why cross-channel segmentation is more important than ever to keep up with today's hyper-connected consumers and what are the 8 critical success factors for an effective cross-channel classification.
How fluent are you in paid media? The vocabulary that was once exclusive to the advertising industry has become required learning for today's top PR professionals. This quick guide defines key paid media terms and explains why they matter to all communicators.
Comparative Study of Brands in Rural India - By Anurag SinghAnurag Singh Rathour
In most parts of rural india, where electricity shortage, open toilets and employment is still the major issues, people have Mobile phones in their pocket, they have started using internet on mobile(Reports says, By June 2014, there will be 85 million Internet users in rural India) and they have television in their home equipped with the DISH Tv's.
Yeah! you are getting it right! They know who has been eliminated from Big Boss, they know what is Facebook and they do have an account on the same they watch all the Commercials of Surf excel & Pepsodent. They are updating their lifestyles, their buying habits, they do admire brands. The next BIG question arise- How this will affect their lives, How this will change the brands that exists in a local Kirana shop, How this will impact the sales & distribution of FMCG brands. Not to remind you that India's population constitutes 69% from the Rural India.
The most Interesting thing will be to see the change in the habits, behaviours of Rural Indians due to the increasing use of Online media.
Check out this study to know more... Please give your feedback/insights in the comments section.
This white paper aims to help readers understand the impact of Social Media on eCommerce businesses in the current economic environment. Retailers and ecommerce businesses need to leverage the reach of Social Media to connect with a bigger audience. This paper will explain how to utilize the power of social platforms to influence people’s choice and increase sales.
For more details, click here - https://www.youtube.com/watch?v=iO85sohKwKg
eCommerce changes in accordance with social trends and hence it is important for eCommerce retailers to improve social engagement. However, most eCommerce retailers did not leverage the power of social computing until a few years ago.
This white paper aims to help readers understand the impact of Social Media on eCommerce businesses in the current economic environment. Retailers and eCommerce businesses need to leverage the reach of Social Media to connect with a bigger audience. This paper will explain how to utilize the power of social platforms to influence people’s choice and increase sales.
For more details, click here - https://www.youtube.com/watch?v=iO85sohKwKg
Power to the People: Customer Care and Social MediaCognizant
The growth of social media, including Facebook and Twitter, offers many opportunities for businesses to connect with customers. Nonetheless, most companies still view social media as an extension of their traditional sales and marketing efforts; few are using social media to strengthen customer care and offer customers consistent, seamless and satisfying experiences.
Social Media Marketing and its importance :-
Social media marketing is widely used in various businesses small business, banking, retail marketing and so on. It mainly focuses on people not products. With the explosion of internet based messages transmitted through the social media, they are now a main factor in influencing many aspects of consumer behavior like Awareness, Opinions, Attitudes, purchase decisions, post-purchase evaluations.
Social media marketing helps marketers to track and measure what is shared in the social media in order to improve the offered message and adapt it more to the customer needs.
The Internet has now become the most common tool that consumers use to find information on products or services that they planning on buying. Social media marketing services in India and across the world can be utilized to gain maximum visibility, increase sales and improve brand awareness.
Therefore social media mainly affects the purchase decisions of customers because they usually seek opinions and recommendations of others.
Social factors in user perceptions and responses to advertising in online soc...Andrey Markin
http://personal.cb.cityu.edu.hk/mkwydou/social%20factors%20in%20user%20perceptions%20and%20responses%20to%20advertising%20in%20online%20social%20networking%20communities.pdf
ABSTRACT: With the advent of popular Web destinations such as MySpace and Facebook, online social networking
communities now occupy the center stage of e-commerce. Yet these online social networking communities must balance the
trade-off between advertising revenue and user experience. Drawing on the sociology and advertising literature, this study
investigates the impacts of social identity and group norms on community users' group intentions to accept advertising in online
social networking communities. By outlining how this type of group intention could influence community members' perceptions
and value judgments of such advertising, this study delineates possible mechanisms by which community members may respond
positively to community advertising. The authors test the proposed theoretical framework on a sample of 327 popular online
community users in China and obtain general support. Implications for the prospect of advertising in online social networking
communities are discussed.
Unpacking the social media phenomenon: towards a research agendaAndrey Markin
You can access PDF here http://busandadmin.uwinnipeg.ca/silvestrepdfs/PDF04.pdf
In this paper, we highlight some of the challenges and opportunities that social media presents to researchers, and
offer relevant theoretical avenues to be explored. To do this, we present a model that unpacks social media by using
a honeycomb of seven functional building blocks. We then examine each of the seven building blocks and, through
appropriate social and socio-technical theories, raise questions that warrant further in-depth research to advance
the conceptualization of social media in public affairs research. Finally, we combine the individual research questions
for each building block back into the honeycomb model to illustrate how the theories in combination provide a
powerful macro-lens for research on social media dynamics
История научных исследований в маркетингеAndrey Markin
В реферате рассмотрены эволюция основных научных школ маркетинга. В заключении очерчены перспективы развития современного маркетинга как научной дисциплины.
Презентация для научной конференции (Химфарм академия)Andrey Markin
Еще один пример того, какие я делаю презентации. По словам презентатора (получила 1 место, кстати) данная презентация была самой лучшей не только по ее мнению, но и по мнению жюри.
Презентация к вебинару для NetWrix corporationAndrey Markin
В декабря 2012 года мы в NetWrix Corporation проводили вебинар, на котором рассказывали про бесплатные программы компании. Продвижение вебинара было успешным - более 150 регистраций и 90 участников - с тем учетом, что на продвижение не было затрачено не рубля, только текущие каналы (блоги и бесплатные сторонние сервисы, база подписчиков и соцсети). Техническая часть, однако, подкачала, но однако вовлечение пользователей в вебинар было сильным. Поэтому я предлагаю посмотреть ту презентацию, которую я делал для этого вебинара.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Social media impact on service brand reinforcement
1. Social media impact on service brand reinforcement<br />by Andrey Markin<br />One knows that intrinsic services’ characteristics separating them from material products are as follows:<br />1 intangibility<br />2 inability of saving for later usage<br />3.quality inconstancy<br />4. inseparability from service provider<br />This paper concentrates on such features as quality inconstancy and intangibility that raise the perceived riskiness of any service consumption.<br />Internet evolution had (and still has) a great impact on consumer-producer relationship and every period of this evolution found reflection in this relationship changing. Nowadays we can see users’ total interconnectivity and oversharing boom. Proclaimed but not widespread concept of ‘love marks’ finally becomes widely adopted. And social media are the reason of that. We are what we consume.<br />Formation of P2P-type of relationship (and in business context it’s better to be named ‘B2P’ (Business-to-Peer) relationship) leads to new attitude toward companies and brands. Both sides are now equal in this relationship. Nowadays consumer is not passive recipient of information anymore; he or she can take part in brand building thus becoming a prosumer (produce + consumer).<br />Social media corresponding to unbelievable amount of connections between users who share information (including their consumption habits and attitudes) can help to solve above-mentioned problems – quality inconstancy and intangibility of service. <br />Quality of service can be communicated via its ‘package’. But package is formed inside a company so corresponding quality cannot be verified until act of consumption has happened. In social media era package formation and consumption experience broadcasting can be based on collective efforts.<br />This feature of social media environment appears to be a positive aspect:<br />1. For company – decreasing consumers’ uncertainty level leads to purchase level increasing (as well for original as repeated purchases), transferring of part of post-purchase services (especially related to information service) to internet-community, lowering of cost to customers’ information service (compared to call-center) and boost response efficiency.<br />2. For consumer – access to current service consumers, decreasing uncertainty level during purchase cycle, convenient form of communication with company and current consumers, visualization of service and community support.<br />Social media and real life integration (so called ‘nonline’ environment blending offline and online communications) makes it possible to shift relationship with consumers on a new level. Marketing (and business model subsequently – look at Zappos.com) must be logically integrated into company’s management system and goals coordination at every level is necessary. With bad product and massive communication support company will fail immediately, if IMC (Integrated Marketing Communication) was not realized clear position of the offering hasn’t been formed into consumers’ minds.<br />So we can offer some solution to abovementioned problems.<br />First of all, point-of-sale (online as well as offline) can be integrated with recommendation sites. Most frequently form of such integration is recommendation on internet shopping site that seems to be impersonal and untrustworthy from consumers’ point of view. Social plug-ins from Facebook and Vkontakte used for commenting on sites can partially handle with this problem. Besides there are stand-alone recommendation sites (i.e., IMHOnet and Yelp!) which are intended to reviews and rating posting by customers also can be integrated into sites and brick-and-mortar stores. Reviews and rating sites and social networking sites integration gives an opportunity for users interested in acquiring more detailed information (and its verification) to access to information about reviewer and even ability to connect with him or her.<br />Second, considering retail as kind of service (not pure, of course) we can say about existence of overwhelming consumer choice. Offering wide range of service in a category service provider forces consumer to spend a lot of cognitive resources to make an optimal choice thereby lowering perceived offering value added. Social media can help to handle with this problem by usage of ‘long-tail’ concept. That concept means that wide choice offering can be divided into few ‘hits’ – most popular goods and services – and ‘long tail’ represented by a bundle of niche offerings. This approach is typical for internet shopping sites and e-commerce at a whole and social media evolution in nonline environment makes it possible to use it in traditional retail. In case if purchasing and consumption are characterized by low degree of involvement there can exist orientation toward hits (and even so called ‘niche hits’ – popular offerings narrowed by any features), otherwise consumer can ‘explore the long-tail’ for full array of offering for better fulfillment of his desires.<br />Thereby formulated solution for redundant consumer choice consists decreasing choice options for low-involved consumers with simultaneous assignment of wide choice options to high-involved consumers.<br />At this point we can proclaim a new concept of retail – show-case retail – which appears to be the next step in retail evolution. This concept, of course, isn’t the only one possible way of retail functioning. Consumers can have an access to ratings/reviews bases (which is the part of social media) via such technologies as QR-codes, augmented reality, NFC (Near Field Communications) and proprietary mobile applications. Have been getting required information related to their queries, consumers can sample goods or services (if it is possible) and will be able to purchase them digitally.<br />To gauge consumers experience rating system must exist. There are three levels of ratings:<br />Image ratings – consist of ratings and reviews about service company. They are intended for brand supporting forcing people to pay attention to it and put it to the list of future purchase (or just pursue awareness-based goals);<br />Offerings ratings – are ratings and reviews about specific offerings company makes. These offerings may become purchase options for consumer;<br />Reviews ratings – make it easy to choose consumers’ reviews worth paying attention to based on influence index (Klout for Twitter, reviews ratings for Amazon). These ratings help to identify experts lowering uncertainty over choosing of service.<br />Worth considering that recommendations about service providers, services or locations realized via geosocial sites (i.e., Foursquare) appear to be an aggregated consumption experience in digital form. At this stage of social media evolution it seems to be enough to have fragmented data but such sites will become a base social data will be get from to produce relevant to consumer information about purchase options thus making possible automatically form a set of relevant ratings.<br />Thus brand formed from both sides – consumer as well as company – can be easily verified by consumers and rated as trustworthy that lead to original and repeated purchase increasing, reinforcing loyality to service provider, justification of price premium and value added and long-term business competitive advantage.<br />