IDEA is the ideal tool for organisations to communicatie with their customers and see how they can improve products and processes. Call us on +31653372474 or mail us on ojs@i12.nl

1. Accelerate IDEA’s and optimise your strategy and processes “ Survey’s are history” Antwerp Esther Schalkwijk BA May 2011 Drs Olof-Jan Smits MMO i12 – Improve your processes

2. IDEA allows users to interact and collaborate with each other in a social media dialogue as creators (prosumers) of user-generated content in a virtual community. The creations are used for strategy, policy and process improvement.

3. Thus…

4. Visually Communication platform Process management system Idea, experience, opinion Customer, employee, stakeholder

9. USP 1 IDEA focuses on outcome AND output

10. USP 2 IDEA brings together all stakeholders in the community

11. USP 3 IDEA enables direct interactive communication with citizens through social media

12. USP 4 IDEA constantly improves your strategy, policies and processes