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Social media as a ‘service’ for value
co-creation by integrating sponsoring
companies, sports entities and fans
Dr. Harri Jalonen
+358 44 907 4964
harri.jalonen@turkuamk.fi
@Jalonen
www.tuas.fi/aadi
SPORTS INDUSTRY – BUSINESS AS USUAL OR IDIOSYNCRATIC
CULTURAL INSTITUTION?
Intense emotions and irrational behavior
Global media coverage
Tensions between on-field success and economic profitability
Uncertainty of the outcome
Competion AND collaboration  co-opetition
Locus of POWER
shifts from the firm
to the collective
Social
media
Locus of VALUE
production shifts from
the firm to the
consumer
Locus of ACTIVITY
shifts from the
desktop
to the Web
(Berthon et al., 2011)
Value co-creation (Vargo & Lusch 2004)
GOODS-DOMINANT LOGIC
SERVICE-DOMINANT LOGIC
Producer Consumer
Producer Consumer
(Grönroos & Voima, 2013)
Congruence
& brand
personality
Participatory
culture &
activation
Identity
& sense of
community
Social media
Collaboration Connection
Communication

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Social media as a 'service' for value co-creation by integrating sponsoring companies, sports entities and fans

  • 1. Social media as a ‘service’ for value co-creation by integrating sponsoring companies, sports entities and fans Dr. Harri Jalonen +358 44 907 4964 harri.jalonen@turkuamk.fi @Jalonen www.tuas.fi/aadi
  • 2. SPORTS INDUSTRY – BUSINESS AS USUAL OR IDIOSYNCRATIC CULTURAL INSTITUTION? Intense emotions and irrational behavior Global media coverage Tensions between on-field success and economic profitability Uncertainty of the outcome Competion AND collaboration  co-opetition
  • 3. Locus of POWER shifts from the firm to the collective Social media Locus of VALUE production shifts from the firm to the consumer Locus of ACTIVITY shifts from the desktop to the Web (Berthon et al., 2011)
  • 4. Value co-creation (Vargo & Lusch 2004) GOODS-DOMINANT LOGIC SERVICE-DOMINANT LOGIC Producer Consumer Producer Consumer
  • 6. Congruence & brand personality Participatory culture & activation Identity & sense of community Social media Collaboration Connection Communication