Co-creation of public service innovation - what, why, where, when, who and how?Harri Jalonen
The document discusses frameworks for understanding public service innovation from different perspectives: what type, why it's needed, where collaboration occurs, when stakeholders are involved, who the stakeholders are, and how they are engaged. It also provides recommendations for supporting innovation, including enabling self-organization and emergence, cultivating an innovation ecosystem, providing small wins to manage uncertainty, promoting feedback and sensemaking, and enriching interaction through digital technology.
The conventions of esteem and value in the e-sports ecosystem. A theoretical ...Harri Jalonen
The document summarizes the key findings of a theoretical review on the conventions of esteem and value in the e-sports ecosystem. It finds that the esteem of e-sports is not inherent and requires active measures to generate. E-sports operators must recognize various means of justifying value and balance different value categories and conflicts. The attractiveness of e-sports depends on how credibly operators demonstrate aspects aligned with generally valued things. The vitality of the e-sports ecosystem ultimately relies on the combinations and compromises operators forge from different value justification means based on varying principles.
This document summarizes Dr. Harri Jalonen's presentation on encountering complexity and performative leadership on social media. Some key points from the presentation include:
- Social media constitutes technology that shapes leadership by altering established practices and expectations of communication and leadership manifestations.
- When viewed through the lens of complexity theory, social media has become a rationally and emotionally charged space for sense-making that is more performative in nature.
- Performative leadership on social media can be adopted by anyone comfortable with its functions, though one cannot control discussions, only influence them through their own behavior.
Jalonen Reverse Innovation - From Strategy to ActionsHarri Jalonen
This document summarizes a presentation by Dr. Harri Jalonen on reverse innovation. The presentation discusses the necessity of innovation due to global economic shifts, introduces the concept of reverse innovation as developing ideas in emerging markets and transferring them to developed markets, and provides examples of how reverse innovation works in practice through co-creation and effectuation approaches. The presentation argues that innovations developed for poorer populations can transform the lives of people in richer countries through disruption.
Co-creation of public service innovation - what, why, where, when, who and how?Harri Jalonen
The document discusses frameworks for understanding public service innovation from different perspectives: what type, why it's needed, where collaboration occurs, when stakeholders are involved, who the stakeholders are, and how they are engaged. It also provides recommendations for supporting innovation, including enabling self-organization and emergence, cultivating an innovation ecosystem, providing small wins to manage uncertainty, promoting feedback and sensemaking, and enriching interaction through digital technology.
The conventions of esteem and value in the e-sports ecosystem. A theoretical ...Harri Jalonen
The document summarizes the key findings of a theoretical review on the conventions of esteem and value in the e-sports ecosystem. It finds that the esteem of e-sports is not inherent and requires active measures to generate. E-sports operators must recognize various means of justifying value and balance different value categories and conflicts. The attractiveness of e-sports depends on how credibly operators demonstrate aspects aligned with generally valued things. The vitality of the e-sports ecosystem ultimately relies on the combinations and compromises operators forge from different value justification means based on varying principles.
This document summarizes Dr. Harri Jalonen's presentation on encountering complexity and performative leadership on social media. Some key points from the presentation include:
- Social media constitutes technology that shapes leadership by altering established practices and expectations of communication and leadership manifestations.
- When viewed through the lens of complexity theory, social media has become a rationally and emotionally charged space for sense-making that is more performative in nature.
- Performative leadership on social media can be adopted by anyone comfortable with its functions, though one cannot control discussions, only influence them through their own behavior.
Jalonen Reverse Innovation - From Strategy to ActionsHarri Jalonen
This document summarizes a presentation by Dr. Harri Jalonen on reverse innovation. The presentation discusses the necessity of innovation due to global economic shifts, introduces the concept of reverse innovation as developing ideas in emerging markets and transferring them to developed markets, and provides examples of how reverse innovation works in practice through co-creation and effectuation approaches. The presentation argues that innovations developed for poorer populations can transform the lives of people in richer countries through disruption.
Worthy behavior in social media - a reasonable goal or mission impossible?Harri Jalonen
1) Dr. Harri Jalonen will present at an international conference on business, economics, management and marketing on the topic of worthy behavior in social media.
2) The presentation will discuss theories of value, economies of worth, the economy of esteem, and service-dominant logic on value creation.
3) Key concepts to be covered include intrinsic and extrinsic value, functional values, six worlds of worth justification, eight variables of esteem, and three esteem-seeking strategies.
Jalonen & Haltia Social Media Use in Finnish Sports LeaguesHarri Jalonen
This document summarizes a study of social media use by two Finnish sports leagues over a 10-day period. The study analyzed 3,014 social media messages from 29 sports clubs across Twitter, Facebook, and Instagram to understand how the clubs use social media. The main findings were that clubs primarily use social media to provide information about matches and teams (60%), collaborate with sponsors and promote merchandise (25%), communicate and engage with fans (15%), and build social ties within communities (10%). The document also discusses implications for how sports clubs can leverage social media to co-create value with fans, sponsors, and other stakeholders.
Social Analytics - Toward Emotionally Intelligent Value Co-CreationHarri Jalonen
1. The document discusses how emotional intelligence can be developed through social interactions within and outside organizations. It also discusses how organizations need to understand emotions shared on social media to make good business decisions.
2. Social analytics involves monitoring, analyzing, and interpreting digital interactions between people, topics, and content on social media. Value is co-created through interactions between actors and depends on the context.
3. The document proposes that social analytics can help organizations gain emotionally intelligent value co-creation by analyzing the cognitive, affective, and behavioral contexts revealed in social media data. This includes analyzing feelings, opinions, and actions to understand influences and meet different purposes.
Advocator, Jester, Spokesperson, Provocateur or Boundary spanner? Exploring d...Harri Jalonen
This document explores different communication styles on Twitter by analyzing a sample of tweets. It identifies six potential styles: Advocator, Jester, Spokesperson, Provocateur, and Boundary Spanner. For each style, it provides a brief description based on the analysis of tweets, including the functions they serve, argumentation styles used, targets, and other attributes. It notes that an individual may exhibit different styles depending in the context and role, and that this is a first attempt at a taxonomy of communication styles on Twitter.
Jalonen_2017_Using Social Analytics for Value Co-Creation in Digitalized Ecos...Harri Jalonen
The document discusses using social analytics for value co-creation in digital ecosystems. It defines social analytics as monitoring, analyzing, measuring, and interpreting digital interactions and relationships between people, topics, ideas, and content on social media. Value is seen as emerging through interactions between actors, rather than being embedded by providers. Social analytics can help analyze cognitive, affective, and behavioral contexts to better understand how value is derived through digital interactions.
Negative emotions in social media as a managerial challengeHarri Jalonen
This document summarizes the key findings from a literature review of 43 articles on negative emotions expressed and shared on social media. The review found that younger people express more negative emotions than older people on social media. While gender impacts the type of negative emotions expressed, with men expressing more high arousal emotions and women more low arousal emotions, culture did not impact negative emotional expression. Negative emotions are often expressed to vent, help others, or help companies improve. Negative sentiments can spread rapidly on social media in nonlinear dynamics. The implications for managers are that addressing negative customer "voice" on social media is better than ignoring complaints, and understanding how negative emotions arise and spread can help companies engage customers.
Social media as a 'service' for value co-creation by integrating sponsoring c...Harri Jalonen
This document discusses how social media can be used as a platform for value co-creation between sponsoring companies, sports entities, and fans. It notes that social media allows the locus of power, value production, and activity to shift from firms to collectives and consumers on the web. By integrating social media, companies and sports organizations can build congruence with fans, foster participatory culture and activation, and help develop fans' identity and sense of community.
Worthy behavior in social media - a reasonable goal or mission impossible?Harri Jalonen
1) Dr. Harri Jalonen will present at an international conference on business, economics, management and marketing on the topic of worthy behavior in social media.
2) The presentation will discuss theories of value, economies of worth, the economy of esteem, and service-dominant logic on value creation.
3) Key concepts to be covered include intrinsic and extrinsic value, functional values, six worlds of worth justification, eight variables of esteem, and three esteem-seeking strategies.
Jalonen & Haltia Social Media Use in Finnish Sports LeaguesHarri Jalonen
This document summarizes a study of social media use by two Finnish sports leagues over a 10-day period. The study analyzed 3,014 social media messages from 29 sports clubs across Twitter, Facebook, and Instagram to understand how the clubs use social media. The main findings were that clubs primarily use social media to provide information about matches and teams (60%), collaborate with sponsors and promote merchandise (25%), communicate and engage with fans (15%), and build social ties within communities (10%). The document also discusses implications for how sports clubs can leverage social media to co-create value with fans, sponsors, and other stakeholders.
Social Analytics - Toward Emotionally Intelligent Value Co-CreationHarri Jalonen
1. The document discusses how emotional intelligence can be developed through social interactions within and outside organizations. It also discusses how organizations need to understand emotions shared on social media to make good business decisions.
2. Social analytics involves monitoring, analyzing, and interpreting digital interactions between people, topics, and content on social media. Value is co-created through interactions between actors and depends on the context.
3. The document proposes that social analytics can help organizations gain emotionally intelligent value co-creation by analyzing the cognitive, affective, and behavioral contexts revealed in social media data. This includes analyzing feelings, opinions, and actions to understand influences and meet different purposes.
Advocator, Jester, Spokesperson, Provocateur or Boundary spanner? Exploring d...Harri Jalonen
This document explores different communication styles on Twitter by analyzing a sample of tweets. It identifies six potential styles: Advocator, Jester, Spokesperson, Provocateur, and Boundary Spanner. For each style, it provides a brief description based on the analysis of tweets, including the functions they serve, argumentation styles used, targets, and other attributes. It notes that an individual may exhibit different styles depending in the context and role, and that this is a first attempt at a taxonomy of communication styles on Twitter.
Jalonen_2017_Using Social Analytics for Value Co-Creation in Digitalized Ecos...Harri Jalonen
The document discusses using social analytics for value co-creation in digital ecosystems. It defines social analytics as monitoring, analyzing, measuring, and interpreting digital interactions and relationships between people, topics, ideas, and content on social media. Value is seen as emerging through interactions between actors, rather than being embedded by providers. Social analytics can help analyze cognitive, affective, and behavioral contexts to better understand how value is derived through digital interactions.
Negative emotions in social media as a managerial challengeHarri Jalonen
This document summarizes the key findings from a literature review of 43 articles on negative emotions expressed and shared on social media. The review found that younger people express more negative emotions than older people on social media. While gender impacts the type of negative emotions expressed, with men expressing more high arousal emotions and women more low arousal emotions, culture did not impact negative emotional expression. Negative emotions are often expressed to vent, help others, or help companies improve. Negative sentiments can spread rapidly on social media in nonlinear dynamics. The implications for managers are that addressing negative customer "voice" on social media is better than ignoring complaints, and understanding how negative emotions arise and spread can help companies engage customers.
Social media as a 'service' for value co-creation by integrating sponsoring c...Harri Jalonen
This document discusses how social media can be used as a platform for value co-creation between sponsoring companies, sports entities, and fans. It notes that social media allows the locus of power, value production, and activity to shift from firms to collectives and consumers on the web. By integrating social media, companies and sports organizations can build congruence with fans, foster participatory culture and activation, and help develop fans' identity and sense of community.
7. There are 2 billion children in the world today, aged 0 to
15 years old.
How many children there will be in the year 2100,
according to the United Nations?
A: 4 billion
B: 3 billion
C: 2 billion
(Rosling 2018)
10. Muisti koskien menneisyyttä
Ymmärrys nykyisyydestä
Huolenpito tulevaisuudesta
”Kaukoviisautta on se, että asiat
mietitään etukäteen, ja
kuvitellaan tapahtuvaksi
sikseenkin elävästi, että kun se
tapahtuu, ovat reitit selvät.”
(Konsta Pylkkänen Veikko Huovisen
Havukka-ahon ajattelijassa)
11. Kognitiivinen dissonanssi.
(Festinger 1955)
Rajoitettu rationaalisuus.
(Simon 1955)
Nopea vs. harkitseva ajattelu.
(Kahneman 2002)
HIPPO-kulttuuri.
(Brynjolffson & McAfee 2017)
Tiedollinen löytöretkeily vs. tiedetyn hyödyntäminen
(March 1991)
@Jalonen
14. Saatavilla oleva
informaatio ja tieto
RATKAISUJEN
MERKITTÄVYYS
AIKA
(mukaillen Zack 1999, Jalonen 2012)
EPÄVARMUUS
(uncertainty)
MONIMUTKAISUUS
(complexity)
EPÄSELVYYS
(equivocality)
MONITULKINTAISUUS
(ambiquity)
@Jalonen
15. EPÄVARMUUS MONIMUTKAISUUS
The world of
known unknowns
The world of
unknown unknowns
‘vähentäminen’
‘rationaalinen järkeily’ EPÄSELVYYS MONITULKINTAISUUS
‘kohtaaminen’
‘puntaroiva merkityksellistäminen’