Uploaded byMary Jo Flynn, MS, CEM
Social media and superstorm sandy
This document discusses lessons learned from using social media during Superstorm Sandy in 2012. It outlines 6 key lessons: 1) Residents will use social media to ask for emergency assistance. 2) Cell phones and mobile-friendly solutions empowered residents' resilience. 3) Spontaneous volunteers organized without official coordination. 4) Pinterest and Instagram became new communication tools. 5) Photo verification and rumor control required photo forensics. 6) Crisis mapping and crowd-sourcing provided timely information. The document then outlines next steps to improve social media use for disaster response.
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Social media and superstorm sandy
- 1. Social Media andSuperstorm Sandy 2012 LESSONS LEARNED
- 2. LESSON 1 Residents will use social media to ask for emergency assistance http://bit.ly/Sandy911
- 3. LESSON 2 Cell tower access, smart phones and mobile friendly solutions empower mobile user’s resilience
- 4. LESSON 3 Spontaneous volunteers will show up and organize without you
- 5. LESSON 4 Pinterest and Instagram became new communication tools
- 6. LESSON 5 Photo verification and rumor control required photo forensics
- 7. LESSON 6 Crisis mapping and crowd sourcing provided timely information
- 8. Next Steps 1. NDPTCTraining “Social Media for Natural Disaster Response and Recovery (PER- 300)”scheduled for March 2. Complete a SWOT analysis of EOC social media monitoring capabilities and gaps with a multi-departmental team 3. Develop a strategy document and SOPs for message handling that arrive via social media 4. Expand a trusted agent monitoring team to support the hotline room
- 9. Phone: (714) 765-6955 MaryJo Flynn Email: maryjflynn@anaheim.net Twitter: @AnaheimCERT Emergency Management Assistant Director Facebook: Anaheim CERT, Anaheim RACES Pinterest: Anaheim CERT YouTube: Anaheim RACES