It's 2017. One in three minutes spent online is devoted to some form of social media activity. But, it's not just about staying in touch with friends and family anymore. Social media has turned into an educational and promotional tool for businesses as well as a community outreach and information distribution instrument for municipalities and universities. Through social media, customers and constituents can share feedback and businesses, municipalities and universities can find out what their audience wants. The conversation today has moved beyond if you should be on social media for your business or organization to how to be most effective with it. Just knowing the basics of what social media is and which platform to use won't cut it anymore. Not with the 7,452 tweets or the 48,830 Facebook status updates per SECOND inundating social feeds. With the deluge of content shared on social networks every minute of every day, your posts, blogs, shares and comments won't be seen if you aren't doing social right. Don't waste your time using last year's marketing tactics.