SlideShare a Scribd company logo
Social Business Best Practices Presented by: Adam Proehl @adamproehl
About Me ,[object Object],[object Object],[object Object],[object Object],[object Object]
Topics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Social Business – What it isn’t Tweeting all day does NOT make your business social
Social Business – What it isn’t ,[object Object]
Social Business – What it isn’t ,[object Object]
Social Business – What it is
Social Business – Why? ,[object Object],[object Object],[object Object],Source:  Gartner, Inc February 2011
Social Business – Why? ,[object Object],[object Object],[object Object],33%  reposted a POSITIVE review 34%  DELETED their original negative review Source:  Right Now & Harris Interactive  January 2011
Examples
Example : AT&T
Free Tool:  Geo Tweets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example:  GoMockingBird  ,[object Object],[object Object],[object Object],[object Object]
Example:  GoMockingBird  Crowdsource market research Simple Twitter Conversations
Cheap Tool:  User Voice Between $5 & $35 / mo Listen & Interact with your customers Support Features www.uservoice.com
Example:  Crashplan Support Thanks
Example:  Crashplan Prospecting:
Example:  Crashplan ,[object Object],[object Object]
Example: Crashplan Their fancy tool:  Cost: $0
(Non-Social Business) Example:  iTunes Music
(Non-Social Business) Example:  iTunes Music (Frequent) Broadcast  No interaction No @replies
“ Well, they’re trying” example:  Southwest At 30k feet?
Example:  Reviews ,[object Object],[object Object],[object Object]
Review Tools $50 a year www.review-script.com Free www.citricle.com   www.bazaarvoice.com www.powerreviews.com Cheap Enterprise
Quick Audit Tools: Website Grader www.websitegrader.com
Quick Audit Tools:  Heardable www.heardable.com Quick Audit Tools:
Tools:  48ers ,[object Object],http://48ers.com
Tools:  Who’s Talkin ,[object Object],[object Object],www.whostalkin.com
Tools:  BackType ,[object Object],[object Object],www.backtype.com
Tools:  Keotag ,[object Object],www.keotag.com
Thank You ,[object Object],[object Object],[object Object]

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