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This slideshare gives you the step by step guide to becoming solidly connected with clients, prospects and stakeholders in a digital era. Real-time facts and stats of social media growth are paired with industry tested methods to bring a full outlook and strategic plan to meeting your customers where they are -online.
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Live tweeted at #UCBCHL - Day one of two - Social media workshop, training and capaicty building for health and public health - part of UC Berkeley Center for Health Leadership - New Media Training Series - http://chl.berkeley.edu/events/new-media-trainings/
Word-of-Mouth marketing has always been any marketer's favorite, thanks to it's credibility and low-cost nature. Today with the help of powerful social media tools, it has evolved into Influencer Marketing and this presentation takes a closer look at how you can make it work for YOUR organisation in 7 easy steps. The Smartphone industry was chosen for explanation purposes.
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Launching Amazon Go
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2. Outline
• A Quick Introduction to Online Reputation Management
• Is this something you need?
• Using ORM to prepare for your next social media campaign.
• Measuring the success of your next campaign.
• Learning from your past campaigns.
4. Traditionally
You do marketing
Consumer buys the Consumer does not buy
product the product
5. Currently
You do marketing The consumer discusses this online
Consumer buys the product Consumer buys from competitor
6. Where do you fit in?
The consumer discusses this online
Listen!
Influence!
Engage!
Learn!
7. Online Reputation Management
Monitoring your brand online,
knowing how to deal with negative and positive
commentary
and understanding how you can pro-actively
protect your brand via conversation.
8. Which is…
Not just Google Analytics.
Not just Facebook Insights.
Not just your Twitter follower growth
And not even
traditional market
research
9. But
But the REAL BUZZ that is out there…
Wherever & whenever…
And from real people with real
emotions!
10. So that you know exactly
• What is being said,
• Who is saying it,
• Where they are saying it,
• How they feel about you,
• How often they talk about you…
11. However, we often hear the following
My reputation is just fine…
I am not online yet…
We have decided not to entertain social
media…
13. So
What if the day comes that you do
want to go online and do
“something digital”?
(or even just participate in the conversation)
14. How will you know…
Whether people like the campaign?
How well the campaign did?
Whether KPIs have been achieved?
Whether this made people like your product
over another?
15. How will you know…
What it did to the bottom line?
Did it increase our sales?
(that’s the kind of info the FD will want)
22. So how should you go
about a social media
campaign then?
(or any digital campaign for that matter)
23. Step 1: Listen
Listen to what your audience is currently saying:
What do they like?
What don’t they like?
What do they want from you?
What gets them excited?
How do they currently feel about you?
Do they care at all?
24. Step 2: Learn
Learn from what your audience is telling you.
Take all these facts in.
Use these facts for your current and future
campaigns.
Learn what complaints
might come up and
prepare yourself for this.
25. Step 3: Determine what you are trying to achieve
Generate brand awareness
Drive product sales
Launch new products / services
Retain customers / Grow your customer base
Improve your online reputation
26. Step 4: Set your KPI’s
Based on the money you are spending, what ROI are
you trying to achieve?
% sales increase
% customer increase
% improvement of your
reputation
% growth in loyal customers
27. Step 5: Launch the campaign
Use all supporting channels available
(don’t stick to one platform).
Make sure every
possible touch point with
the audience is covered.
(in a consistent manner
and voice)
28. And most importantly
Measure the campaign every step of
the way and monitor the reaction from
the audience!
(you still have the opportunity now to make small changes)
29. Step 6: Monitor & Measure
What’s the impact on your reputation?
How is it impacting on your sentiment?
Are people talking about it?
Are people liking the campaign?
Are there any crisis we need to be aware of?
30. What we recommend you measure
Increase in reputation score.
Increase in talkability
High number of positive responses.
Engagement with the brand.
Use of those channels the brand has a presence on.
Free advertising received.
Achievement of the KPIs set.
31. So that you can
Report back to all stakeholders on:
The reach of the campaign
The Rand Value generated
Increase of loyal customers online
Increase in talkability around the brand
The key learnings from the campaign.
32. So make sure that you are not
shooting in the dark with your next
campaign!
33. How to get hold of us
saidWotORM
saidWot Online Reputation
Management Tool
South Africa: United States:
Tel: +27 11 021 8740 Tel: +00 (1) 704 450 2403
Email: infosa@saidwot.com Email: infous@saidwot.com
Web: www.saidwot.com