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MANAGING
STRESS FOR
WORKPLACE
EFFECTIVENESS

13 - 14 APRIL 2014
RADISSON BLU
DUBAI DEIRA CREEK
UNITED ARAB EMIRATES

MANAGEMENT
SERIES
COURSE OVERVIEW

Managing Stress for Workplace Effectiveness™ is an experiential training program
that enables participants to master the competencies of professional resilience,
even during times of tremendous internal and external change and challenge.
Participants learn to assess and grow their own individual resilience by exploring
factors that can support or distract from their professional work life.
This training workshop utilizes the S.U.P.P.O.R.T.™ model of Resilience which
builds understanding of the following concepts: Stress Hardiness, Understanding,
Purpose, Persistence, Optimism, Resourcefulness and Team.
Working from a platform of resilience, participants become better able to handle
stress, anticipate change, influence others positively and contribute to a thriving
organizational culture.

Workshop Benefits:

YOUR INTERNATIONAL
COURSE FACILITATOR
Jim Hornickel
Director of
Training & Development
Bold New Directions
Jim Hornickel brings more than 25 years of professional
and personal experience in Stress Reduction, Leadership,
Management, Negotiations, Public Speaking, Coaching,
Corporate Training and Transformation to his service.
He has worked in small and large businesses, profit and
non-profit, union and non-union environments. Jim is a
published author and has also successfully started and
operated three small businesses.

Improved understanding of resilience
Enhanced capacity for scanning environments
Greater resilience in challenging times

Jim’s passion is to inspire professionals to take bold new
directions in their lives for increased fulfillment and
professional success. He knows that when we awaken
from within we can harness our deepened personal
power to expand our positive influence.

Enhanced sense of personal power
Increased ability to maintain professional poise
Improved impact in key professional relationships
Better ability to bring focus to priorities

Jim operates from the philosophy that all professionals
have an innate yearning to perform well at work and in
their lives and can reconnect to this yearning through
exceptional corporate training experiences.

Strengthened ability to create a culture of SUPPORT™
Improved ability to respond positively to change
Improved understanding of all challenges
Development of action plans for further growth

“In the world we live, disaster recovery is not an option,
it’s a must; Resilience: The best defence is a good offense.”

Jim Hornickel has successfully brought this approach to
the facilitation of training programs with Fortune 500,
medium sized and smaller organizations in the Middle
East, US, Canada, South America, Europe and Asia.

TESTIMONIALS
“Jim is a highly focused professional who brings energy, passion and
tremendous knowledge to his work. Top-notch communication skills with
the ability to see the large picture while attending to details...”
- Anne M. DiDomenico, Project Manager
“Jim has proven to be exceptionally innovative, reliable and professional in
all his coaching and consulting endeavors. He is on my 'A List' ”.
- Chuck Oakes, Consultant
“Jim is an extraordinary coach & mentor.”
- J.B. Suresh, Product Trainer - Process Analytics, Siemens LLC

Tel: +6016 3326 360

Fax: +603 9205 7788

kris@360bsigroup.com

EXCLUSIVE TAKEAWAYS:
Workshop Materials: Every participant
receives a bound copy of the
Managing Stress for Workplace Effectiveness
manual, containing an overview of the
course plus work-sheets, examples and
exercises.

1
COURSE
CONTENT
DAY1 STRESS MANAGEMENT
Understanding Resilience & Its Impact on Professional Success
Building S.U.P.P.O.R.T. for resilience
How the Brain is Wired and Gets Rewired for Success
Company’s Perfect Storm – Individual and Small Group (SG) Exercises
Personal Skills & Strengths Inventory
Resilience Exercises
Growing Stress Hardiness
- Effects of Stress on Performance
- Personal & Professional Assessments
- Rediscovering how Boundaries Work
- Reacting Vs Responding
Heightening Understanding (of self, others and the organization) –
Behavior Styles
Understanding the Four Realms of Emotional Intelligence:
(Self Awareness, Self Management, Social Awareness & Managing
Relationships)
Understanding your impact on others
Increasing sense of Purpose
- Integrating Life, Career & Job Purposes
- Individual Values Clarification Exercise
- Aligning Personal and Organizational Values
Reframing how you see situations
Developing Persistence – practicing a 4 step habit
Perseverance Reinforcement Practices:
- Affirmations
- The Art of Making Requests
- Visioning Boards
- Circles of Support
- S.M.A.R.T. Goal Setting

WHY THIS EVENT
Highly experiential learning with exercises on
every topic brings participants to a greater
understanding of themselves, their relationships
with others and an increased ability to create
personal and professional success; to thrive in
times of change.
Participants work in individually, in pairs, small
groups and the large group. Expect increased
Morale, Productivity and therefore, Profitability.
The combination of interactive presentations,
hands-on exercises and open discussion groups
along with real case studies, ensures you will
obtain maximum value from attending.

DAY2 BUILDING POSITIVE RELATIONSHIPS
Exploring Strategies for Optimism
- Assessment
- Catastrophizing – the negative consequences
- Shifting perspectives by choice Exercise
- Understanding the New Science – Genome Expression
Building Resilient Relationships
Communicating Confidence
Empowering Others
Resourcefulness – Exercises developing: Mental, Emotional, Physical,
& Spiritual
Creating a positive Team
Using the New Approaches of Positive Psychology
Positively Influencing the Organizational Culture for greater:
Morale, Productivity & Profitability
Developing a Lasting Action Plan

Resilience: is the ability to recover quickly from disaster,
rapidly adapt and respond to risks and opportunities, in order
to maintain continuous business operations and enable growth.

WHO SHOULD ATTEND
Leaders
Heads of Departments
All Middle to Upper Middle Managers
Team Leaders
Supervisors
Front Line Staff
HR & Administration
Staff Being Groomed for Management Roles

COURSE SCHEDULE
8.00
8.30
10.10 - 10.30
12.30 - 13.30
14.40 - 15.00
16.00

Registration & Coffee/Tea
Workshop commences
Morning coffee/tea
Lunch
Afternoon coffee/tea
End of day

2
MANAGING
STRESS FOR
WORKPLACE
EFFECTIVENESS

REGISTRATION FORM
Fax: +603 9205 7788
Tel: +603 9205 7772
Mobile: +6016 3326 360

13 - 14 APRIL 2014
RADISSON BLU
DUBAI DEIRA CREEK
UNITED ARAB EMIRATES

Email: kris@360bsigroup.com

DELEGATES
1

Name

IN-HOUSE TRAINING
360 BSI is passionate about providing strategic technical
programs and high potential training solutions across the
region to build personal competencies and organizational
capability.

:

Name on tag :
Job Title :
Email
Mobile
2

:

Name

You will receive practical training from a professionally
qualified educator with over twenty years of teaching and
training experience.

:

:

Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
topics may be available upon request.

Name on tag :

OTHER PUBLIC COURSES

Job Title :
Email

3

:

Mobile

:

Name

Executive Presentation Skills
Root Cause Analysis
Effective Negotiation Skills
10 Key Techniques to Improve Team Productivity
Professional Proposal & Report Writing
Strategic Information Management & Archiving
Creating Customer Loyalty ™

:

Name on tag :
Job Title :

Hotel Contact Details:

Email

:

Mobile

:

For Room Reservation, contact us for 360BSI corporate rates.
Telephone: 00971 4 2057105 Fax: 00971 4 2234698
E-mail: reservations.dxbza@radissonblu.com
Radisson BLU Hotel, Dubai Deira Creek
Baniyas Road, P.O. Box 476, Dubai, UAE

AUTHORIZATION

(This form is invalid without a signature)
Name
Job Title

:

Email

:

Tel :

(

General Information:

:

1
2
3
4
5

)

Cancellations/Substitutions

Organization :

Substitutions are welcome at any time. Please notify us at
least 2 working days prior to the event. All cancellations will
carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry a 100% liability.
However, course materials will still be couriered to you.

Address :

Signature :

FEES

Date:

/

/

(please tick as appropriate)

DUBAI, UAE: 13 - 14 APRIL 2014

USD 1,995 per delegate
USD 4,995 - Special for Group of 3
USD 7,500 - Special for Group of 5

The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the client.

* Save up to 50% for In-house Training program

©

Registrations close ONE (1) week before the training dates.
The fees cover lunch, tea breaks, materials and certificate.
Official confirmation will be sent, once registration has been
received.
Participants will need to arrange their own accommodation.
Attire: Smart Casual

Thank you for your registration!

PAYMENT DETAILS
Payment is required within 5 days upon receipt of
the invoice.
Bank transfer:
360 BSI MIDDLE EAST LIMITED
Abu Dhabi Commercial Bank
Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E
Account No: 10065721319001
Swift No: ADCBAEAAXXX
IBAN No: AE780030010065721319001

All payments must be received prior to the event date

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

3

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Stress Management at the Workplace 13 - 14 April 2014 Dubai UAE

  • 1. MANAGING STRESS FOR WORKPLACE EFFECTIVENESS 13 - 14 APRIL 2014 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES MANAGEMENT SERIES COURSE OVERVIEW Managing Stress for Workplace Effectiveness™ is an experiential training program that enables participants to master the competencies of professional resilience, even during times of tremendous internal and external change and challenge. Participants learn to assess and grow their own individual resilience by exploring factors that can support or distract from their professional work life. This training workshop utilizes the S.U.P.P.O.R.T.™ model of Resilience which builds understanding of the following concepts: Stress Hardiness, Understanding, Purpose, Persistence, Optimism, Resourcefulness and Team. Working from a platform of resilience, participants become better able to handle stress, anticipate change, influence others positively and contribute to a thriving organizational culture. Workshop Benefits: YOUR INTERNATIONAL COURSE FACILITATOR Jim Hornickel Director of Training & Development Bold New Directions Jim Hornickel brings more than 25 years of professional and personal experience in Stress Reduction, Leadership, Management, Negotiations, Public Speaking, Coaching, Corporate Training and Transformation to his service. He has worked in small and large businesses, profit and non-profit, union and non-union environments. Jim is a published author and has also successfully started and operated three small businesses. Improved understanding of resilience Enhanced capacity for scanning environments Greater resilience in challenging times Jim’s passion is to inspire professionals to take bold new directions in their lives for increased fulfillment and professional success. He knows that when we awaken from within we can harness our deepened personal power to expand our positive influence. Enhanced sense of personal power Increased ability to maintain professional poise Improved impact in key professional relationships Better ability to bring focus to priorities Jim operates from the philosophy that all professionals have an innate yearning to perform well at work and in their lives and can reconnect to this yearning through exceptional corporate training experiences. Strengthened ability to create a culture of SUPPORT™ Improved ability to respond positively to change Improved understanding of all challenges Development of action plans for further growth “In the world we live, disaster recovery is not an option, it’s a must; Resilience: The best defence is a good offense.” Jim Hornickel has successfully brought this approach to the facilitation of training programs with Fortune 500, medium sized and smaller organizations in the Middle East, US, Canada, South America, Europe and Asia. TESTIMONIALS “Jim is a highly focused professional who brings energy, passion and tremendous knowledge to his work. Top-notch communication skills with the ability to see the large picture while attending to details...” - Anne M. DiDomenico, Project Manager “Jim has proven to be exceptionally innovative, reliable and professional in all his coaching and consulting endeavors. He is on my 'A List' ”. - Chuck Oakes, Consultant “Jim is an extraordinary coach & mentor.” - J.B. Suresh, Product Trainer - Process Analytics, Siemens LLC Tel: +6016 3326 360 Fax: +603 9205 7788 kris@360bsigroup.com EXCLUSIVE TAKEAWAYS: Workshop Materials: Every participant receives a bound copy of the Managing Stress for Workplace Effectiveness manual, containing an overview of the course plus work-sheets, examples and exercises. 1
  • 2. COURSE CONTENT DAY1 STRESS MANAGEMENT Understanding Resilience & Its Impact on Professional Success Building S.U.P.P.O.R.T. for resilience How the Brain is Wired and Gets Rewired for Success Company’s Perfect Storm – Individual and Small Group (SG) Exercises Personal Skills & Strengths Inventory Resilience Exercises Growing Stress Hardiness - Effects of Stress on Performance - Personal & Professional Assessments - Rediscovering how Boundaries Work - Reacting Vs Responding Heightening Understanding (of self, others and the organization) – Behavior Styles Understanding the Four Realms of Emotional Intelligence: (Self Awareness, Self Management, Social Awareness & Managing Relationships) Understanding your impact on others Increasing sense of Purpose - Integrating Life, Career & Job Purposes - Individual Values Clarification Exercise - Aligning Personal and Organizational Values Reframing how you see situations Developing Persistence – practicing a 4 step habit Perseverance Reinforcement Practices: - Affirmations - The Art of Making Requests - Visioning Boards - Circles of Support - S.M.A.R.T. Goal Setting WHY THIS EVENT Highly experiential learning with exercises on every topic brings participants to a greater understanding of themselves, their relationships with others and an increased ability to create personal and professional success; to thrive in times of change. Participants work in individually, in pairs, small groups and the large group. Expect increased Morale, Productivity and therefore, Profitability. The combination of interactive presentations, hands-on exercises and open discussion groups along with real case studies, ensures you will obtain maximum value from attending. DAY2 BUILDING POSITIVE RELATIONSHIPS Exploring Strategies for Optimism - Assessment - Catastrophizing – the negative consequences - Shifting perspectives by choice Exercise - Understanding the New Science – Genome Expression Building Resilient Relationships Communicating Confidence Empowering Others Resourcefulness – Exercises developing: Mental, Emotional, Physical, & Spiritual Creating a positive Team Using the New Approaches of Positive Psychology Positively Influencing the Organizational Culture for greater: Morale, Productivity & Profitability Developing a Lasting Action Plan Resilience: is the ability to recover quickly from disaster, rapidly adapt and respond to risks and opportunities, in order to maintain continuous business operations and enable growth. WHO SHOULD ATTEND Leaders Heads of Departments All Middle to Upper Middle Managers Team Leaders Supervisors Front Line Staff HR & Administration Staff Being Groomed for Management Roles COURSE SCHEDULE 8.00 8.30 10.10 - 10.30 12.30 - 13.30 14.40 - 15.00 16.00 Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day 2
  • 3. MANAGING STRESS FOR WORKPLACE EFFECTIVENESS REGISTRATION FORM Fax: +603 9205 7788 Tel: +603 9205 7772 Mobile: +6016 3326 360 13 - 14 APRIL 2014 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES Email: kris@360bsigroup.com DELEGATES 1 Name IN-HOUSE TRAINING 360 BSI is passionate about providing strategic technical programs and high potential training solutions across the region to build personal competencies and organizational capability. : Name on tag : Job Title : Email Mobile 2 : Name You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience. : : Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request. Name on tag : OTHER PUBLIC COURSES Job Title : Email 3 : Mobile : Name Executive Presentation Skills Root Cause Analysis Effective Negotiation Skills 10 Key Techniques to Improve Team Productivity Professional Proposal & Report Writing Strategic Information Management & Archiving Creating Customer Loyalty ™ : Name on tag : Job Title : Hotel Contact Details: Email : Mobile : For Room Reservation, contact us for 360BSI corporate rates. Telephone: 00971 4 2057105 Fax: 00971 4 2234698 E-mail: reservations.dxbza@radissonblu.com Radisson BLU Hotel, Dubai Deira Creek Baniyas Road, P.O. Box 476, Dubai, UAE AUTHORIZATION (This form is invalid without a signature) Name Job Title : Email : Tel : ( General Information: : 1 2 3 4 5 ) Cancellations/Substitutions Organization : Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability. However, course materials will still be couriered to you. Address : Signature : FEES Date: / / (please tick as appropriate) DUBAI, UAE: 13 - 14 APRIL 2014 USD 1,995 per delegate USD 4,995 - Special for Group of 3 USD 7,500 - Special for Group of 5 The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client. * Save up to 50% for In-house Training program © Registrations close ONE (1) week before the training dates. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual Thank you for your registration! PAYMENT DETAILS Payment is required within 5 days upon receipt of the invoice. Bank transfer: 360 BSI MIDDLE EAST LIMITED Abu Dhabi Commercial Bank Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E Account No: 10065721319001 Swift No: ADCBAEAAXXX IBAN No: AE780030010065721319001 All payments must be received prior to the event date 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. 3