Smita A.K. Agrawal is a training head with over 25 years of experience in education and corporate training. She has extensive experience designing and delivering soft skills, language, and cross-cultural training programs. She has worked with many large companies in India and abroad, both as an in-house trainer and consultant. Her areas of expertise include communication, presentation, accent neutralization, and customer service training.

1. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
Facilitator Profile
Smita has 25 years of rich experience in education with 13 years in Corporate Training Design
and Delivery. She has had extensive training exposure in Soft Skills, Behavioral Skills, Accent
Neutralization, English Language Training, Customer Service and Cross Cultural Sensitization
within India and Overseas.
Training Certifications:-
1. Trainer Certification and Development Program, America Online
2. Proficiency in English Language, NIIT
3. Foundation in IT Enabled Services, NIIT
4. Orientation Program in ITES, NIIT

2. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
5. Certificate in Customer Services, NIIT
6. Faculty Selection, NIIT
7. Master Training of Trainers (MTOT), NIIT
From 2007 to 2015
Smita has been working as a Consultant trainer with several banks, media, airlines, IT, non-IT and
pharma companies. She is the Training Head of Hereafter and has worked directly with some clients. She
has also worked through several training vendors, as a consultant trainer. Some of her Indian & overseas
clients are mentioned below.
Tyco Fire and Security Above Training Solutions Quinnox Tech

3. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
Sasken Technologies
Astrazeneca
Hughes Software Systems
Saint Gobain
Aditi Technologies
Siemens
Wipro Arabia
Wipro Infotech
Wipro Technologies
Wipro Kawasaki
Canon India Pvt. Ltd.
Colt Technologies
Sapient Solutions
Tesco
Mphasis
Roamware Inc
Adecco India
ITC Infotech
Schneider Electric
Indus Towers
Deutsch Bank
Columbia Asia
Deloitte
Technicolor India
HDFC Bank
Ciber India
VM Ware
Trelleborg
Cassidian
BMC Software
ING Life
Cisco
Solutions Infini
Clarion Technologies
CapGemini Business Services
SAP Global Delivery
Sony India
Redknee Solutions
Cache Matrix

4. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
Blue Star Infotech
Northern Trust
Sabre Travel Tech Pvt. Ltd Moving Picture Company
InteGRC
Smita has recently conducted workshops in the following modules
- 5-day Accent Neutralization and Language training for Above Inc. Training Solutions for mid
level employees
- 2- month International training assignment for a large group of Women IT Graduates in Saudi
Arabia from March 2015 to 2 June 2015. She went as a Wipro Arabia consultant. The focus of the
program was Soft Skills.
- 12-day program on Voice & Accent Neutralization for Tyco Fire and Safety for its mid-level and
senior leaders.

5. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
- A 3- month International training assignment for a large group of IT Graduates in Saudi Arabia
from October 2013 to January 2014. She went as a Wipro Arabia consultant. The focus of the
program was English Language & Soft Skills training
- An 8-day Soft Skill Gym at Integrc which included Communication, Accent, Presentation,
Etiquette, Cross Culture Sensitization
- A 3-month/14 days intervention in Communication in Moving Picture Company which focused
on Business Communication, Pronunciation/Accent and relevant Grammar Basics.
- Regular Partner Plus programs for new partners at Northern Trust since 2010, which focuses on
Business Communication and Cross Culture Sensitization since 2010.
- Regular 5-day Business English/Writing Skills programs (Intermediate and Advanced levels) at
Deutsch Bank since 2007.

6. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
- Other programs recently conducted are- High Impact Presentation Skills, Language enhancement
training, Time Management, Team Management, Accent Neutralization, Developing Writing Skills,
Personal Effectiveness, Customer Centricity. Get Set Go, Business Etiquette.
From 2006 to 2007
Smita joined America Online, Bangalore, as a full time in-house trainer. At AOL, she received a 3-month
certification in Communication, Culture and Customer Service.
She has conducted extensive sessions in Accent Neutralization and American Accent training. As an in-
house trainer and Group Training Lead (Voice & Accent), in vCustomer, in 2004, she was heading a small
team of trainers. Since then she has been regularly doing similar programs with several multinational
companies.

7. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
From 2002 to 2007
Smita delivered language, voice and accent, cross-cultural and customer service learning interventions for
The Mindbank (now called Evolv Services), vCustomer & NIIT Planetworkz, New Delhi.
During this time, she trained call center agents, newspersons, airline staff, banking personnel and
paralegals.
From 1990 to 2002
Smita was teaching in Amity International School, Noida.
Content Design

8. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
Smita has developed, designed and delivered programs on

9. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
English Language Training- 280 hours/ 36 hours/ 24
hours/ 20 hours
Advanced English Language Training for overseas clients
Business English
Business Writing
Business Communication
Accent Neutralization
American Accent Training
Basic Communication Skills
Advanced Communication Skills
Assertive Communication
Building Successful Teams / Team Playing
Personality Development
Basic Presentation Skills
Advanced Presentation Skills
High Impact Presentation Skills
Interviewing Skills
Business Etiquette
Conflict Management
Problem Solving and Decision Making
Managing Escalations
Time Management/ Planning & Goal Setting
Creativity & Innovation
The Fred Factor
Finishing Touch Employability Program
Lateral Thinking

10. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
Besides her expertise in Training delivery, Smita is also a Specialist in Learning design and Program
creation.
• Creation of Content- PPT, handout, facilitator guides and participant handbooks
• Creation of E Learning Modules
Exposure to other critical facets of on-the-job training includes:
• Call Monitoring/ Call Barging
• Conducting Training Need Analysis of new hires and tenured
• Planning and conducting Client-Specific Training
• Refresher Training

11. Smita A.K. Agrawal
Training Head, Hereafter Training
T8/9 Eagleton Golf Resort, Bidadi Industrial Area,
30th
Km, Bangalore-Mysore Highway,
Bangalore- 562109; Phone: 9845802454
smita.agrawal@hotmail.com
Smita has a
1. Master’s degree in Child Development, 1985
2. Bachelor’s degree in Home Science (B.Sc. Home Science), 1983
3. Bachelor’s degree in Education (B. Ed)., 1990