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Smarter Cities Platform 
Delivering optimal business outcomes through 
intelligent response and actionable insights 
© 2014 IBM Corporation 
Víctor L. Fandiño 
Business Analytics Leader 
IBM Innovation Center Barcelona
Smarter Cities 
Leaders create opportunities from today’s harsh realities 
Sustainability 
IInnnnoovvaattiioonn 
Investment 
Community 
Declining 
Increasing 
Aging 
Infrastructure 
Changing 
Populations 
Budgets 
Threats 
p 
2 © 2014 IBM Corporation
Smarter Cities 
Big Data: the I3 environment 
Instrumented Interconnected Intelligent 
Volume Velocity Variety Veracity* 
Data at rest Data in motion Data in many Data in doubt 
Terabytes to 
exabytes of existing 
data to process 
Streaming data, 
milliseconds to 
seconds to respond 
forms 
Structured, 
unstructured, text, 
multimedia 
Uncertainty due to 
data inconsistency 
& incompleteness, 
g ambiguities, y 
latency, 
deception, model 
approximations 
3 © 2014 IBM Corporation
Smarter Cities 
Leaders must innovate across services to meet and exceed citizen 
Planning and 
expectations 
Management 
Design and implement a city 
plan to realize full potential for 
citizens and businesses; while 
Government 
and Agency 
Administration Urban Planning 
Planning and 
efficiently running daily 
operations 
Infrastructure 
Public Safety Management Environmental 
Deliver efficient fundamental 
city services that make a city 
desirable for citizens 
Human Infrastructure 
Social 
and Health 
Energy 
and Water 
Human 
Provide effective services that 
support the economic, social 
and health needs of citizens 
Education Transportation 
4 © 2014 IBM Corporation
Smarter Cities 
Recognizing the need to collaborate with business and external agencies 
Planning and 
Other levels of 
Government 
Management 
Design and implement a city 
plan to realize full potential for 
citizens and businesses; while 
efficiently daily 
Security 
Agencies Businesses 
Planning and 
running operations 
Management 
Hospitals Infrastructure 
Deliver efficient fundamental 
city services that make a city 
desirable for citizens 
Human Infrastructure Developers 
Human 
Provide effective services that 
support the economic, social 
and health needs of citizens 
Citizen 
Groups 
Universities 
Not for 
Profits 
5 © 2014 IBM Corporation
Smarter Cities 
Agency specific and interconnections across systems are critical 
Better event 
planning eases 
traffic congestion 
& improves 
Public Safety Lower crime 
Govt Services & Transportation 
Education 
increases use 
p of public 
emergency 
response 
transit 
Water H l h Utilities Preventing water Enhanced quality 
Healthcare g 
pipe bursts 
reduces city 
disruptions 
q y 
of water 
improves health 
6 © 2014 IBM Corporation
Smarter Cities 
Examples of Smarter Cities Solutions that exists in the 4 corners of the 
City of Zhenjiang:‐ 
Transportation solution to provide city managers 
world, ( in 12 languages ) 
Miami Dade:‐ 
Smarter Cities initiative to improve services for 
with a consolidated view of the transportation 
network, and initiate a new bus scheduling system 
residents and help agencies share information 
among the 35 municipalities within the county. 
Netherlands:‐ 
Digital delta is a big data driven water 
management system for better flood control. 
City of Rio de Janeiro:‐ 
New capabilities to further improve the city’s 
emergency response system, and give citizens 
access to information that will help them 
better manage their daily lives. 
7 © 2014 IBM Corporation
Smarter Cities 
Challenges that are facing smarter city operations 
Lack of visibility inhibits the delivery of an optimal response which can increase budgets, 
create redundant resource requirements, and lengthen the time to resolution 
Di t dI id t 
Disconnected Incident 
Management 
Limited g intelligent STOP 
STOP Cross‐department 
response 
p 
collaboration challenges 
Lack of situational operations 
awareness 
City Big Data impacts 
8 © 2014 IBM Corporation
Smarter Cities 
Smarter city operations business value for cross‐agency 
and line of business users: 
Faster time to value 
Actionable insight 
Intelligent response 
….g driving p Improved Outcomes for Citizen Benefit, 
, 
Economic Vitality, Operational Excellence 
9 © 2014 IBM Corporation
Smarter Cities 
A smarter city operations solution combines key capabilities: 
Multi Source Data Ingestion 
Advanced Situational 
Awareness 
Stakeholder Collaboration 
Leverage information 
p Anticipate p 
problems to Coordinate resources 
resolve them proactively and processes to 
operate effectively 
to make better decisions 
10 © 2014 IBM Corporation
Smarter Cities 
A smarter city platform should allow to build integrated verticals on top 
of a robust, scalable and trusted foundation 
Water 
Transportation 
City Planning Video 
& Operations 
• Infrastructure 
planning 
•Permit optimization 
• Tax & license fraud 
•Water / wastewater 
operations 
•Water conservation 
•Water efficiency 
management 
•Transportation 
operations 
•Traffic prediction 
•Transit analytics 
Analytics 
•Event‐based 
surveillance 
•Automated video 
analysis 
•Real‐time alerts 
Operations Center Foundation 
• City wide situational awareness 
• Cross‐department collaboration 
• Intelligent Response via integrated standard operation procedures 
• Performance monitoring with Dashboards and KPI’s 
• Decision Support Analytics 
• Mobile Stakeholders Connections with Citizen collaboration and 
Social media analytics 
Improved Outcomes for Citizen Benefit, Economic Vitality, Operational Excellence 
11 © 2014 IBM Corporation
Smarter Cities 
The evolution curve in sing 
large complex environments 
Corrective: 
Advanced correlation and 
analytics engines: autonomous 
decisions Data Process 
decisions, correct in real time 
Predictive: 
Operations issues are predicted and intelligent 
responses are generated 
Selective: 
Integrated view of operations & infrastructure: 
Situational Intelligence for better management 
Static: System and personal are centered in the same location 
with little system or data integration 
essing 
g g 
Stand alone technology: Video 
analytics, social media, citizen collaboration 
Single domains: 
Water, Transportation, Public Safety … 
Human Proce 
Basic sensor systems 
12 © 2014 IBM Corporation
Smarter Cities 
Smarter City Platform 
Connect to your distributed data sources 
( sensors, predictive, social media, video, etc) 
he process 
ild h i i l db i 
rts design th 
Build out the situational awareness and business 
intelligence of your monitored environment 
matter exper 
Intelligently Respond to events and issues based on 
the condition of your resources 
( k h ld bl fi i l l i l i l 
Subject m 
stake‐holders, consumables, financial, metrological, social 
sentiment , urgency ) 
13 © 2014 IBM Corporation
Smarter Cities 
Alert Management Integrated situational 
awareness 
Adaptive Business 
Enhanced User Experience 
Intelligence charting 
Traceability of user 
interaction 
Investigation Filtering 
Intelligent Response 
Advance Solution 
Development Platform 
High Availability 
Decision Support 
Analytics 
User Role based access 
Inline Help Files 
Non Technical setup 
Mobile Stakeholders 
Connections 
Step by Step data 
integration 
tooling “wizards” 
Performance 
Monitoring 
14 © 2014 IBM Corporation
Smarter Cities 
The benefits of a Smarter City approach 
Smarter city attributes 
Collaboration between departments with decision-support 
systems to respond more effectively to city needs 
Use data driven decisions to drive new levels of operational 
efficiencies and citizen involvement in city y 
services 
Traditional approach Smarter approach 
Isolated city silos 
Lack of real-time situational awareness 
Citywide holistic solution 
Enhanced common operational picture 
Disconnected incident management 
Ineffective human processing of data 
Custom solutions, hard to Cross-city information sharing 
Analytics used to gain actionable insight 
scale 
e b e p at o , c o ce o de e y ode s 
Flexible platform, choice of delivery models 
15 © 2014 IBM Corporation
16 © 2014 IBM Corporation

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Smarter Cities Platform

  • 1. Smarter Cities Platform Delivering optimal business outcomes through intelligent response and actionable insights © 2014 IBM Corporation Víctor L. Fandiño Business Analytics Leader IBM Innovation Center Barcelona
  • 2. Smarter Cities Leaders create opportunities from today’s harsh realities Sustainability IInnnnoovvaattiioonn Investment Community Declining Increasing Aging Infrastructure Changing Populations Budgets Threats p 2 © 2014 IBM Corporation
  • 3. Smarter Cities Big Data: the I3 environment Instrumented Interconnected Intelligent Volume Velocity Variety Veracity* Data at rest Data in motion Data in many Data in doubt Terabytes to exabytes of existing data to process Streaming data, milliseconds to seconds to respond forms Structured, unstructured, text, multimedia Uncertainty due to data inconsistency & incompleteness, g ambiguities, y latency, deception, model approximations 3 © 2014 IBM Corporation
  • 4. Smarter Cities Leaders must innovate across services to meet and exceed citizen Planning and expectations Management Design and implement a city plan to realize full potential for citizens and businesses; while Government and Agency Administration Urban Planning Planning and efficiently running daily operations Infrastructure Public Safety Management Environmental Deliver efficient fundamental city services that make a city desirable for citizens Human Infrastructure Social and Health Energy and Water Human Provide effective services that support the economic, social and health needs of citizens Education Transportation 4 © 2014 IBM Corporation
  • 5. Smarter Cities Recognizing the need to collaborate with business and external agencies Planning and Other levels of Government Management Design and implement a city plan to realize full potential for citizens and businesses; while efficiently daily Security Agencies Businesses Planning and running operations Management Hospitals Infrastructure Deliver efficient fundamental city services that make a city desirable for citizens Human Infrastructure Developers Human Provide effective services that support the economic, social and health needs of citizens Citizen Groups Universities Not for Profits 5 © 2014 IBM Corporation
  • 6. Smarter Cities Agency specific and interconnections across systems are critical Better event planning eases traffic congestion & improves Public Safety Lower crime Govt Services & Transportation Education increases use p of public emergency response transit Water H l h Utilities Preventing water Enhanced quality Healthcare g pipe bursts reduces city disruptions q y of water improves health 6 © 2014 IBM Corporation
  • 7. Smarter Cities Examples of Smarter Cities Solutions that exists in the 4 corners of the City of Zhenjiang:‐ Transportation solution to provide city managers world, ( in 12 languages ) Miami Dade:‐ Smarter Cities initiative to improve services for with a consolidated view of the transportation network, and initiate a new bus scheduling system residents and help agencies share information among the 35 municipalities within the county. Netherlands:‐ Digital delta is a big data driven water management system for better flood control. City of Rio de Janeiro:‐ New capabilities to further improve the city’s emergency response system, and give citizens access to information that will help them better manage their daily lives. 7 © 2014 IBM Corporation
  • 8. Smarter Cities Challenges that are facing smarter city operations Lack of visibility inhibits the delivery of an optimal response which can increase budgets, create redundant resource requirements, and lengthen the time to resolution Di t dI id t Disconnected Incident Management Limited g intelligent STOP STOP Cross‐department response p collaboration challenges Lack of situational operations awareness City Big Data impacts 8 © 2014 IBM Corporation
  • 9. Smarter Cities Smarter city operations business value for cross‐agency and line of business users: Faster time to value Actionable insight Intelligent response ….g driving p Improved Outcomes for Citizen Benefit, , Economic Vitality, Operational Excellence 9 © 2014 IBM Corporation
  • 10. Smarter Cities A smarter city operations solution combines key capabilities: Multi Source Data Ingestion Advanced Situational Awareness Stakeholder Collaboration Leverage information p Anticipate p problems to Coordinate resources resolve them proactively and processes to operate effectively to make better decisions 10 © 2014 IBM Corporation
  • 11. Smarter Cities A smarter city platform should allow to build integrated verticals on top of a robust, scalable and trusted foundation Water Transportation City Planning Video & Operations • Infrastructure planning •Permit optimization • Tax & license fraud •Water / wastewater operations •Water conservation •Water efficiency management •Transportation operations •Traffic prediction •Transit analytics Analytics •Event‐based surveillance •Automated video analysis •Real‐time alerts Operations Center Foundation • City wide situational awareness • Cross‐department collaboration • Intelligent Response via integrated standard operation procedures • Performance monitoring with Dashboards and KPI’s • Decision Support Analytics • Mobile Stakeholders Connections with Citizen collaboration and Social media analytics Improved Outcomes for Citizen Benefit, Economic Vitality, Operational Excellence 11 © 2014 IBM Corporation
  • 12. Smarter Cities The evolution curve in sing large complex environments Corrective: Advanced correlation and analytics engines: autonomous decisions Data Process decisions, correct in real time Predictive: Operations issues are predicted and intelligent responses are generated Selective: Integrated view of operations & infrastructure: Situational Intelligence for better management Static: System and personal are centered in the same location with little system or data integration essing g g Stand alone technology: Video analytics, social media, citizen collaboration Single domains: Water, Transportation, Public Safety … Human Proce Basic sensor systems 12 © 2014 IBM Corporation
  • 13. Smarter Cities Smarter City Platform Connect to your distributed data sources ( sensors, predictive, social media, video, etc) he process ild h i i l db i rts design th Build out the situational awareness and business intelligence of your monitored environment matter exper Intelligently Respond to events and issues based on the condition of your resources ( k h ld bl fi i l l i l i l Subject m stake‐holders, consumables, financial, metrological, social sentiment , urgency ) 13 © 2014 IBM Corporation
  • 14. Smarter Cities Alert Management Integrated situational awareness Adaptive Business Enhanced User Experience Intelligence charting Traceability of user interaction Investigation Filtering Intelligent Response Advance Solution Development Platform High Availability Decision Support Analytics User Role based access Inline Help Files Non Technical setup Mobile Stakeholders Connections Step by Step data integration tooling “wizards” Performance Monitoring 14 © 2014 IBM Corporation
  • 15. Smarter Cities The benefits of a Smarter City approach Smarter city attributes Collaboration between departments with decision-support systems to respond more effectively to city needs Use data driven decisions to drive new levels of operational efficiencies and citizen involvement in city y services Traditional approach Smarter approach Isolated city silos Lack of real-time situational awareness Citywide holistic solution Enhanced common operational picture Disconnected incident management Ineffective human processing of data Custom solutions, hard to Cross-city information sharing Analytics used to gain actionable insight scale e b e p at o , c o ce o de e y ode s Flexible platform, choice of delivery models 15 © 2014 IBM Corporation
  • 16. 16 © 2014 IBM Corporation