Smarter planet: Government

George Mattathil

4/13/2011

Let’s Build A Smarter Planet:
Government

© 2009 IBM Corporation

Building a smarter planet: Government

The needfor progress is clear.

170 billion 4.2 billion lost 100 million
Kilowatt-hours
hours People worldwide
wasted each year by pushed below the
consumers due to poverty line by
insufficient power 2.9 billion personal healthcare
usage information.
gallons of gas expenditures.

Annual impact of
congested roadways
in the U.S. alone.



The opportunityfor progress is clear.

15% 20% $30 million
reduction in less traffic in cost
peak loads savings
Utility networks: Traffic system: Smarter healthcare:
Pacific Northwest Stockholm, Sweden University of Pittsburgh
National Laboratory Medical Center

Consumers decreased This renowned
The city cut traffic
their overall peak load on academic medical center
by 20%, lowered
the grid by 15% when projects a $30 million
emissions by 12%
offered the opportunity reduction in capital and
and reported 40,000
to save an average of 10% operating cost
additional daily users
on their electricity bills. reductions over eight
of public
years, enabling it to
transportation.
meet an ambitious
clinical agenda


The way the world works is changing—and leaders must lead
through the unknown.

8 in 10
Public sector leaders
anticipate substantial
change ahead.

23%
Gap between envisioned
change and past success
at managing it.

Source: 2008 IBM CEO Study © 2009 IBM Corporation


For governments, this means leading in the face of global challenges
brought on by key drivers.

CHANGING DEMOGRAPHICS ACCELERATING GLOBALIZATION
Median ages are rising in the developed Countries and societies are becoming more
countries of Italy, Germany and Japan, economically interdependent across social,
but dropping in developing ones such political and cultural boundaries, as illustrated
as India. by current economic conditions.

RISING ENVIRONMENTAL CONCERNS EVOLVING SOCIETAL RELATIONSHIPS
Societies and governments are becoming Today, governments are expected to deliver
more attuned to what the earth can provide results and value through secure, private services
and what it can tolerate. that are available anywhere at any time.

GROWING THREATS TO SOCIAL EXPANDING IMPACT
STABILITY AND ORDER OF TECHNOLOGY
From terrorism to armed conflict to pandemics The adoption of the Internet is remaking
to natural disasters, the character of threats the landscapes of business, healthcare
is changing. and government.

Today’s imperative:Managing within the current global financial and
economic crisis in a way that begins to solve the above challenges
and lay a foundation to build a better future.
Source: “Government 2020 and the perpetual collaboration mandate” IBM white paper © 2009 IBM Corporation


All over the planet, governments are facing an imperative to address
significant global economic issues through greater collaboration with
organizations, communities and each other.
Their success depends on an ability to chart a path toward economic prosperity,
enabling the fundamental innovation and transformation
of every system and industry vital to the success of the planet.

 Retail
 Automotive
FROM INITIAL STIMULUS  Manufacturing
TO LASTING IMPACT  Technology

 Telecommunications
 Transportation
GOVERNMENT-INFLUENCED
 Energy
 Healthcare
GOVERNMENT-REGULATED  Financial Services
PUBLIC SECTOR
 Public safety
 Social services
 Education
 Postal service



This mandate for change is a mandate for smart.



To ensure the economic health, welfare and security of their citizens,
smart governments are working toward…

CITIZEN-CENTERED GOVERNMENT
EXPERIENCES ACCOUNTABILITY
Connecting people Leveraging business
to programs based on intelligence and planning to
individual needs— improve insight and elevate
achieving sustainable performance with visibility
outcomes while reducing and control.
operational costs and
maximizing taxpayer value.
GOVERNMENT

GREEN GOVERNMENT SENSE AND RESPOND
FOR A GREENER PLANET CAPABILITIES
Deploying environmentally Enabling defense and law
responsible operations, enforcement organizations
from energy efficiency and to achieve situational
conservation to transportation awareness, increased
management and the pursuit speed of command and
of renewable resources. combat superiority.



+ + =
An opportunity for governments
to think and act in new ways.

Create a citizen- Embrace government Sense and respond Achieve green
centered experience accountability by by strengthening government for a greener
by improving citizen managing resources national security planet by ensuring a
and business services. effectively and efficiently. and public safety. sustainable environment.



Smart government:
Improving citizen and business services.

SMART IS SMART IS
Putting the citizen first by organizing Sharing client information and
agency services around client needs. collaborating with integrated
service providers.

SMART IS SMART IS
Moving away from a transaction- Maximizing the value to taxpayers
based system to an ongoing client by reducing costs and streamlining
relationship model. business processes.



Smart government:
Improving citizen and business services.

Cheshire County Council:Achieved a 20% reduction Large County Clerk System:Oversees the nation’s
in time and cost required to perform in-home senior visits, fourth largest traffic court system, handling more than
improving the ability to proactively manage the course 720,000 traffic cases annually, resulting in a 30%
of health and social care for senior citizens. increase in cases processed.



Smart government:
Managing resources effectively and efficiently.

SMART IS SMART IS
Integrating budget planning with Reducing the tax gap by implementing
performance objectives to measure tighter fiscal management controls.
and manage for results.

SMART IS SMART IS
Moving beyond physical records retention Consolidating and streamlining
to electronic history, reporting, analysis complex financial processes to
and planning to increase return on budget ensure successful compliance and
while managing risk. regulatory management practices.



Smart government:
Managing resources effectively and efficiently.

Major Southwest U.S. City:Performance management International Shared Services Joint Venture:Is
system reduces manual data collection from disparate achieving cost savings and improved efficiency in the
sources while enabling actionable, timely information for delivery of customer services, workforce development,
citizens, emergency personnel and others. procurement and more.

U.S. Air Force Base:Created a unified system across
all defense services to perform industrial plant facility
and capital equipment planning more efficiently and
cost effectively.



Smart government:
Strengthening national security and public safety.

SMART IS SMART IS
Increasing informed decision-making Facilitating travel and promoting
by enabling coalition operations— commerce while maintaining
creating interoperability within and border integrity.
among military groups.

SMART IS SMART IS
Increasing speed of command and Improving crime prevention by enabling
success in the field through network- law enforcement to better understand
centric operations. criminal patterns.



Smart government:
Strengthening national security and public safety.

Finnish Defence Forces:SOA service reuse enables a NYPD Crime Information Warehouse:Gives officers
projected 80% reduction in time required to develop new mobile access to more than 120 million criminal
C4 systems. Consolidation and virtualization leads to a complaints, arrests and 911 records, as well as 5 million
projected 75% reduction in required infrastructure. criminal records, parole files and photographs.



Smart government:
Ensuring a sustainable environment.

SMART IS SMART IS
Improving transit experience by reducing Understanding how reducing carbon
traffic congestion and encouraging a modal footprints can help to lower operational
shift among users. costs and conserve energy.

SMART IS SMART IS
Generating new sources of revenue to Using the right tools to optimize water
support capital improvements to the consumption, monitor quality and model
transit network. past and future basin behaviors.



Smart government:
Ensuring a sustainable environment.

Stockholm, Sweden:An intelligent toll system in the International City Council:Revolutionized its IT
city center resulted in 20% less traffic, 40% lower infrastructure through server virtualization and thin-
emissions and 40,000 additional users of the public client architectures, consolidating server technology
transportation system. and reducing operational costs and carbon footprint.

Land Transport Authority:Uses historical data River and Estuary Observatory Network:Will create
and real-time input to predict traffic flows over the first technology-based real-time environmental
pre-set durations (10, 15, 30, 45 and 60 minutes). monitoring and forecasting network to guide better
policy, management and education for the regional
river and estuaries worldwide.



To ensure the economic health, welfare and security of their citizens,
smart governments will not only connect the parts of the systems and
industries that drive our economy…

EDUCATION • TRANSPORTATION • SOCIAL SERVICES • UTILITIES • ENERGY • HEALTHCARE • COMMUNICATIONS

RETAIL • AUTOMOTIVE • FINANCE • MANUFACTURING • FOOD • POSTAL SERVICE • TECHNOLOGY • DEFENSE • CUSTOMS



They will also interconnect these disparate systems and industries to
create a seamless and efficient societal structure.

EDUCATION • TRANSPORTATION • SOCIAL SERVICES • UTILITIES • ENERGY • HEALTHCARE • COMMUNICATIONS

RETAIL • AUTOMOTIVE • FINANCE • MANUFACTURING • FOOD • POSTAL SERVICE • TECHNOLOGY • DEFENSE • CUSTOMS



The goal?Increased information awareness and collaboration,
leading to smarter decision-making across governments, agencies
and other constituents.

20TH CENTURY GOVERNMENT 21ST CENTURY GOVERNMENT

Non-government Organizations

Energy Other Countries
Universities and Governments
State Labor
Agriculture Education
Commerce Healthcare
Defense Treasury
Housing Transportation
Private Sector Communities
Justice

GOVERNMENT GOVERNMENT



IBM’s solution strategy is aligned with the needs of national,
regional and local governments.

GOVERNMENTS ARE FOCUSED ON… IBM IS LEADING IN…

 Multi-channel delivery
Social services and social security  Automated data collection and analysis
 Infrastructure transformation

 Border  Identity management
Customs, borders and  Risk management and assessment  Financial management
revenue management  Global tracking

 Emergency response  Internet security
Defense and public safety  Digital video surveillance  Mobile operations
 Emergency response networks

 Fare management plans  Road usage charging
Transportation
 Fleet and asset management (MRO)  Transportation information
management
 Community broadband networks
Communications  Mobile worker support

 E-tax filing  Non-filer assessment
Finance and taxation
 Audit management



We’ve only just begun to
uncover what is possible on
a smarter planet.
 The world will continue to become smaller, flatter
and smarter. We are moving into the age of the
globally integrated and intelligent economy, society
and planet.
 There’s no better time to start building a smarter
government—one focused on lasting transformation
in the industries and systems on which we all
depend. And there’s no better time to invest in
creating the kind of society we all desire.

Let's work together to drive real
progress in our world.



Trademarks and notes

IBM Corporation 2011

 IBM, the IBM logo and ibm.com are registered trademarks, and other company, product
or service names may be trademarks or service marks of International Business
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all Java-based trademarks, Linux, Microsoft, Windows, Windows NT, the Windows logo,
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attributions” at: http://www.ibm.com/legal/copytrade.shtml#section-special
 Other company, product and service names may be trademarks or service marks of
others.
 References in this publication to IBM products or services do not imply that IBM intends
to make them available in all countries in which IBM operates.


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