Dr. Saeed Al Dhaheri discusses smart government and smart cities. He defines smart government as using technology to improve planning, management, and operations across domains to generate public value. Smart cities use information management and technology to satisfy citizens' quality of life through services and applications. Both require a smart governance operating framework to facilitate information sharing and integration across domains. As an example, smart transport uses technologies like mobile, cloud, IoT and analytics to optimize transportation systems and improve customer experience through seamless integration of modes. The UAE has implemented several smart government apps for transportation. Vision, stakeholder cooperation, governance structure, and technology integration are key for successful smart government and smart city programs.

1. Smart Government for Smart Cities
By: Dr. Saeed Al Dhaheri
@DDSaeed
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
“Successful smart cities programs require smart government approaches”

2. Smart Government for Smart Cities
 Agenda:
 Concept of smart of government and smart city
 Comparison between smart government and smart city
 Smart governance operating system
Example: Smart transport
Takeaway
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

3. Concept of Smart Government
 Smart Government: an administration that applies and integrates information, communication
and operational technologies to planning, management and operations across multiple domains,
process areas and jurisdictions to generate sustainable public value
Source: Gartner
 The implementation of a set of business processes and underlying IT capabilities that enable
information to flow seamlessly across gov agencies and programs to become intuitive in providing
high quality citizen services across all government activity domains
Source: IDC
 S.M.A.R.T (world bank definition)
 Social: citizens and civil society participate and co-create with government
 Mobile: engage with citizens and deliver info & services using mobile devices anytime and
anywhere
 Analytics: using big-data analytics to drive policy action
 Radical-openness: Open by Default to engage citizens in co-creating and allow businesses to
use data to innovate new services
 Trust: effective cybersecurity so services are resilient, available and protect privacy
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

4. Concept of Smart Government
 Focus: mobile (smart phone) as the most convenient delivery channel
 m-government and smart government is used interchangeably
 Mobile is one part but Customer eXperience (CX) matters more
 Customer experience – has 3 levels
 Functional: Do you have what customers need
 Accessible: how easy to do business with you?
 Emotional: how customers feel when they make business with you?
 Tiers and domains of smart government
 city/federal tier
 domain: transportation/health care/education/ energy/…/
The term "smart" is so overused that it has become almost meaningless
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
Dubai Happiness meter

5. Concept of smart cities
• No one definition for smart city –> depends
• “smartness” comes from information management
and aggregation
• Smart cities are based on the principle of information and data
exchange between different sectors of a city
• Information management and aggregation + services
+ applications  satisfy citizens perception of the quality of
life and work environment
• ITU identified core themes for Smart Sustainable Cities SSC:
1) Society 2) Economy 3) Environment 4) Governance
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

6. Smart City: No single definition
•“Smart City as a high-tech intensive and advanced city that connects people, information and city elements using new
technologies in order to create sustainable greener city, competitive and innovative commerce and an increase life quality
with a straightforward administration and maintenance system of city” (Barcelona City Hall, 2011)
•“Amsterdam Smart City uses innovative technology and the willingness to change behavior related to energy consumption in
order to tackle climate goals. Amsterdam Smart City is an universal approach for design and development of a sustainable,
economically viable program that will reduce the city’s carbon footprint” (Amsterdam Smart City, 2009)
•Dubai smart city’s main aim is to provide better connections and increase cooperation between the emirate and its
residents. It promotes the use of government facilities using the largest possible number of smart applications.
City’s View
•“The use of Smart Computing technologies to make the critical infrastructure components and services of a city —which
include city administration, education, healthcare, public safety, real estate, transportation, and utilities — more intelligent,
interconnected, and efficient.” (Forrester, 2011)
•“A smart city is based on intelligent exchanges of information that flow between its many different subsystems. This flow of
information is analyzed and translated into citizen and commercial services. The city will act on this information flow to
make its wider ecosystem more resource-efficient and sustainable. The information exchange is based on a smart
governance operating framework designed for cities sustainable.” (Gartner, 2011)
Practitioner’s
view
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

7. Comparison between smart city and smart
government
Smart City Smart Government
Main drivers Economic development, competitiveness
and environmental sustainability
Public value with particular reference to efficiency
and financial sustainability
Geographical &
Vertical Focus
Focus on multiple domains at the city level Focus on one or multiple domains and multiple tiers
(city/federal)
Technology
coverage
look to connect city systems to create a
system of systems based on ICT and
instrumentation infrastructure and Smart
Government practices
focus on the business processes and technologies
that ensure seamless information flow across
government
Roles Private stakeholders, enterprise and
technology service providers, public private
partnerships, vertical sectors
Government organizations, in a service provider,
regulator,
Approach Mostly top-down (lead by the city governor) Can be bottom-up (lead by necessity) but also can be
top-down
 Both use innovation in social media, mobility, Big data/analytics, and cloud computing to improve service delivery to citizen
 Both require smart governance operating framework
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

8. A need for Smart Governance Operating
Framework
• To support event capture and processing, information exchange and analysis, user
interface, and interoperability
• Facilitates interoperability of different vertical applications
• Supporting new ways to analyze info across domains
• Supporting integration of operational (IoT for example) technologies
• Policy and regulations
• Guidelines and standards
• Awareness and promotions
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

9. • Governance Structure
• Leadership vision
• Higher committee/executive committee
• News roles:
• Chief Digital Officer
• Chief Innovation Officer
• Chief Data Officer
A need for Smart Governance Operating
Framework

10. Example: Smart Transport
• Technologies
• mobile
• Cloud
• IoT
• Big data & Analytics
• Autonomous & driverless cars
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19
Source: Deloitte report transport in the digital age
• Strategic Imperatives
• Predict demand and optimize
capacity and assets
• Improve the end to end
customer experience
• Improve operational efficiency
while reducing environmental
impact
• Assure safety and security
Trends
The vision is to
take advantage
of these trends
to foster
seamless
integration
between the
different modes
of transport in
order to achieve
smart mobility

11. Example: Smart Transport in UAE
• Several smart government apps
• Abu Dhabi STMP
• Dubai smart city initiative
• Smart city strategy
• 100 initiatives and 1000 services by 2017
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

12. Take away
 Vision and existence of an urban strategic plan is a must
 Stakeholders cooperation is key for data/information exchange
 Adopt the right governance structure
 A pragmatic approach to digital strategy should be considered
 Integrating the different OP systems and technologies is important
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

13. Thank You
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19

14. Further Readings
• Transport in the Digital Age: Disruptive trends for smart mobility, Deloitte report, March 2015
Smart Traffic Middle East Conference 2015, Abu Dhabi, May 18 - 19