Transitioning from operational metrics to innovation accounting is challenging. Working with OKR's when building ExO's (Exponential Organizations) makes a lot of sense but can be challenging. Here are some experiences shared in the OpenExO community
Workshops, meetings and seminars drive momentum in a change project. Even more so, if they are facilitated skilfully.
Workshops, meetings and seminars are held to create ownership of required changes – and ensure buy-in from managers, employees or customers. Most organisations involve a facilitator to make sure that this happens.
To qualify as an excellent facilitator, you not only need to manage the meeting; you also need to help the group achieve specific results – without taking a stand or becoming involved in their practical work. The facilitator is the catalyst that drives the session to an effective result. This calls for an astute awareness of setting, purpose and the people involved.
Delivered infront of Tri-People (Moros, Christians, & Lumads) in MSU, Marawi City, Balabagan, Malabang, and Kapatagan for the program "Empowering Youth through Enhancing Organizational Skills and Leadership Potential towards Effective Peace Agent
in the Community Project
"
Deploying Hoshin Kanri as a Competitive WeaponGrant Crow
This presentation evaluates the Hoshin Kanri concept, what it is, how it works, what can go wrong and how to make Hoshin really work.
Slide 3: Most people familiar with Hoshin Kanri will know that it translates from Japanese into a "Vision Compass". More importantly, Hoshin is gaining traction due to its recognition of the need to link direction (strategy formulation) with management (implementation).
Slide 4: A key feature of Hoshin Kanri is the concept of Breakthrough Objectives. The concept encourages aggressive objectives together with a structured method for cascading these and breaking them down into manageable pieces.
Slides 5 and 6 address common responses from executives one might encounter when trying to introduce Hoshin Kanri together with the symptoms suggesting that Hoshin Planning is required. The symptoms listed will strike a chord with many readers and represent the product of poor strategy execution.
Slide 8 identifies some of the many leading organizations using Hoshin as their strategy execution methodology. The majority of organizations that we at i-nexus are talking to (particularly in the USA) are either considering implementing Hoshin Kanri or have already made a start.
Slide 9 identifies the value of having a strong strategy execution system by tracking share price performance.
Slides 11 and 12 introduce the link between Hoshin Kanri, and in particular the X matrix concept, and Balanced Scorecards. The traditional Balanced Scorecard clearly introduced value by looking at business metrics from more than purely a financial perspective. In contrast however, the X matrix is a far more robust tool for supporting strategy implementation. The various faces of the X matrix (South, West, North and East) detail the WHAT, HOW FAR, HOW and HOW MUCH of the strategy. Having said that, the X matrix is by no means universally popular as a Hoshin tool and is regarded by some CEO's as too complex. It is clearly a tool more likely to provide value in organizations that are more mature in their strategy execution journey.
Slide 13 shows an example of how the i-nexus software supports both the Hoshin X matrix and Scorecards.
Slide 15 identifies the critical role of the bowling chart in linking between the X matrix and action plans and its use a key management tool to track achievement and lack thereof against goals.
Slide 17 identifies "culture change" as a key barrier to effective Hoshin. Many of our customers do find that the greater transparency achieved with i-nexus can be seen as a threat. This needs to be managed carefully with problems (red traffic lights) seen as discussion points rather than failure.
Slide 22 provides an example of an A3 report. Many i-nexus customers find visual management of progress to be key to obtaining commitment to Hoshin.
Finally slide 24 looks at the value of Hoshin countermeasures in enabling early identification and resolution of barriers to progress.
Here’s the brutal truth:
Cascading OKRs does not work, it is a flaw, time-consuming, and hard to track and measure.
Integrative OKRs empowers employees to contribute autonomously to the company’s vision
Strategic Plan > Quarterly Priorities workshopRESULTS.com
In this workshop Stephen Lynch guides you through a curated selection of some of the key elements of the RESULTS.com strategic planning process to help you identify the current issues facing your business, and then align and focus your team on the key strategic moves you need to make to set your company up for success.
Plus you’ll see examples of how you can use the RESULTS.com management software platform to fully engage your people in the execution of your chosen Strategic Projects & Tasks, and how to drive increased accountability for performance.
Workshops, meetings and seminars drive momentum in a change project. Even more so, if they are facilitated skilfully.
Workshops, meetings and seminars are held to create ownership of required changes – and ensure buy-in from managers, employees or customers. Most organisations involve a facilitator to make sure that this happens.
To qualify as an excellent facilitator, you not only need to manage the meeting; you also need to help the group achieve specific results – without taking a stand or becoming involved in their practical work. The facilitator is the catalyst that drives the session to an effective result. This calls for an astute awareness of setting, purpose and the people involved.
Delivered infront of Tri-People (Moros, Christians, & Lumads) in MSU, Marawi City, Balabagan, Malabang, and Kapatagan for the program "Empowering Youth through Enhancing Organizational Skills and Leadership Potential towards Effective Peace Agent
in the Community Project
"
Deploying Hoshin Kanri as a Competitive WeaponGrant Crow
This presentation evaluates the Hoshin Kanri concept, what it is, how it works, what can go wrong and how to make Hoshin really work.
Slide 3: Most people familiar with Hoshin Kanri will know that it translates from Japanese into a "Vision Compass". More importantly, Hoshin is gaining traction due to its recognition of the need to link direction (strategy formulation) with management (implementation).
Slide 4: A key feature of Hoshin Kanri is the concept of Breakthrough Objectives. The concept encourages aggressive objectives together with a structured method for cascading these and breaking them down into manageable pieces.
Slides 5 and 6 address common responses from executives one might encounter when trying to introduce Hoshin Kanri together with the symptoms suggesting that Hoshin Planning is required. The symptoms listed will strike a chord with many readers and represent the product of poor strategy execution.
Slide 8 identifies some of the many leading organizations using Hoshin as their strategy execution methodology. The majority of organizations that we at i-nexus are talking to (particularly in the USA) are either considering implementing Hoshin Kanri or have already made a start.
Slide 9 identifies the value of having a strong strategy execution system by tracking share price performance.
Slides 11 and 12 introduce the link between Hoshin Kanri, and in particular the X matrix concept, and Balanced Scorecards. The traditional Balanced Scorecard clearly introduced value by looking at business metrics from more than purely a financial perspective. In contrast however, the X matrix is a far more robust tool for supporting strategy implementation. The various faces of the X matrix (South, West, North and East) detail the WHAT, HOW FAR, HOW and HOW MUCH of the strategy. Having said that, the X matrix is by no means universally popular as a Hoshin tool and is regarded by some CEO's as too complex. It is clearly a tool more likely to provide value in organizations that are more mature in their strategy execution journey.
Slide 13 shows an example of how the i-nexus software supports both the Hoshin X matrix and Scorecards.
Slide 15 identifies the critical role of the bowling chart in linking between the X matrix and action plans and its use a key management tool to track achievement and lack thereof against goals.
Slide 17 identifies "culture change" as a key barrier to effective Hoshin. Many of our customers do find that the greater transparency achieved with i-nexus can be seen as a threat. This needs to be managed carefully with problems (red traffic lights) seen as discussion points rather than failure.
Slide 22 provides an example of an A3 report. Many i-nexus customers find visual management of progress to be key to obtaining commitment to Hoshin.
Finally slide 24 looks at the value of Hoshin countermeasures in enabling early identification and resolution of barriers to progress.
Here’s the brutal truth:
Cascading OKRs does not work, it is a flaw, time-consuming, and hard to track and measure.
Integrative OKRs empowers employees to contribute autonomously to the company’s vision
Strategic Plan > Quarterly Priorities workshopRESULTS.com
In this workshop Stephen Lynch guides you through a curated selection of some of the key elements of the RESULTS.com strategic planning process to help you identify the current issues facing your business, and then align and focus your team on the key strategic moves you need to make to set your company up for success.
Plus you’ll see examples of how you can use the RESULTS.com management software platform to fully engage your people in the execution of your chosen Strategic Projects & Tasks, and how to drive increased accountability for performance.
I hope that you design your own workbook and visual management boards. Making this process your own is how the work is enabled. Most people take a course and download the software or the workbook and try to apply without going through the necessary steps to learn the process. I hope that you have started your experiment, your PDCA cycle in adding these thoughts to your toolbox and the way you do your work. There is a Slideshare presentation on the workbook using this slide deck.
AOHC Webinar - How London InterCommunity Health Centre Used their Employee En...TalentMap
Join Michelle Hurtubise, Executive Director of the London InterCommunity Health Centre and Sean Fitzpatrick of TalentMap, as they take you through the reasons to conduct an Employee Engagement survey, the plan, communication, deployment, and how did they implement the action planning from the results to drive positive change.
ADDITIONAL TOPICS:
• TalentMap Offering to AOHC Members
• What’s In It For Me
• Employee Engagement for Dummies – Soft Copy
• Free Monthly Webinars On Organizational Hot Button Issues
Applying Strategy Deployment to Your Personal GoalsKaiNexus
Presented by Jess Orr
This webinar covers topics including:
- Grasp the basic concepts of the Hoshin Kanri strategy deployment process
- Contrast the Hoshin Kanri approach with other strategy and goal-setting methods
- Learn how to use the Hoshin process for personal goal development and execution
- Gain actionable understanding of how you can apply Hoshin Kanri in your own life
Jess Orr
Jess is a continuous improvement thinker and practitioner with 10+ years experience in a variety of industries, including automotive at Toyota. She holds a bachelor's degree in mechanical engineering from Virginia Tech and two Six Sigma Black Belt certifications.
In her current role, Jess applies her passion for people and processes to empower her fellow employees to make impactful and sustainable improvements. You can connect with her on LinkedIn. Her website and blog can be found at www.yokotenlearning.com.
Building a Better Way, Every Day: The Value of Small ImprovementsKaiNexus
Presented by Evan Graczyk and Bob Bell
In this webinar, you will learn about:
1) Developing a Continuous Improvement Culture
Why small ideas are important
How rigid should the improvement structure be?
How to evolve this culture based on internal and external input
2) Managing a Continuous Improvement Culture
Challenges in a complex organizational structure
Unique challenges in construction
Evan Graczyk
Continuous Improvement Manager, Woodfin Heating & Oil
Evan has a bachelor's degree in Industrial Engineering from Clemson University, along with a Lean Six Sigma Green Belt certification from Clemson. Previous roles include being a Lean Process Engineer at Schaeffler Group and a Lean Manufacturing Engineer at BorgWarner.
Bob Bell
Financial Planning and Analysis, Woodfin
Bob has a BBA in Marketing from the University of Georgia, a PBC in Information Technology from the University of Richmond, and an MBA from the UVA Darden School of Business. He earned his Six Sigma Green Belt while working at Circuit City. His background includes Retail (Operations & Finance), Information Technology, Inventory Management and Financial Planning and Analysis.
Using Hoshin Kanri to Align and Coordinate Your Lean StrategyKaiNexus
A webinar hosted by KaiNexus, presented by:
Joanna Omi
Consulting Director | Rona Consulting Group, the Lean practice of Moss Adams
Craig Vercruysse
Consulting Partner | Rona Consulting Group, the Lean practice of Moss Adams
In this webinar you will learn:
How the Hoshin practice evolves over time
When to use an X-Matrix vs. an A3
The relationship between visual management and Hoshin Kanri
The relationship between developing people and the must-do, can’t fail few Hoshins
We ran a lunchtime session talking about values and how they underpin the way we work.
The session closed out with a whiteboard exercise which is described on the last page of this deck.
If you use this I'd appreciate your sharing your experiences and feedback via the comments or by email.
Thanks!
Thomas Edison once said: “Genius is one percent inspiration and ninety-nine percent perspiration”. Isn’t this true for business success too? The best ideas, plans, and strategies in the world are meaningless unless they are thoughtfully executed and produce the desirable outcomes. Otherwise, they are just binders on bookshelves or files in dumpsters.
Schools, academics, and even many business executives are enthralled by strategy and planning. Why? Because they are beautiful, simple, unencumbered by the messiness of getting hands dirty. Yet, without the ability to transform these ideas into reality, does strategy really matter?
This special seminar presents two frameworks:A simple framework that divides organization activities into three major aspects: planning, operating, and changing. The emphasis is not to minimize the importance of planning and strategy as they are critical to success. But to achieve operational excellence and to manage change effectively, the ability to execute becomes paramount.
A comprehensive framework on Strategic Business Execution that includes four components:
Value, Behavior, and Attitude – the intrinsic “software” of individuals, teams, and companies
Important Competencies – the essential abilities (e.g. skills and expertise)
Core Disciplines – the basic methods, systems, and control
Integrating Processes – the unifying force that ties all these components together
On the Core Disciplines, we discussed nine disciplines that include strategic planning, portfolio/program/project management, PMO, process improvement, organization change, data visualization and decision support, operational management. We will conclude the presentation with five “universal” rules of business execution.
Webinar slides with Paul Niven & Ben Lamorte “OKRs: Best Practices from the F...Atiim, Inc.
Learn OKRs from the world’s top OKR experts:
- Best practices from the “real world”
- Learn new tips and practical ideas
- And much more!
Video of webinar is here:
https://youtu.be/QxLTRk8bZ1s
Webinar on Atiim:
https://www.atiim.com/okrs-best-practices-from-the-field/
Krezzo's "OKR Training Slides" is packed with an operational playbook, training materials, and OKR examples to ensure your program is on the right track. Register to access, and then customize as you wish!
I hope that you design your own workbook and visual management boards. Making this process your own is how the work is enabled. Most people take a course and download the software or the workbook and try to apply without going through the necessary steps to learn the process. I hope that you have started your experiment, your PDCA cycle in adding these thoughts to your toolbox and the way you do your work. There is a Slideshare presentation on the workbook using this slide deck.
AOHC Webinar - How London InterCommunity Health Centre Used their Employee En...TalentMap
Join Michelle Hurtubise, Executive Director of the London InterCommunity Health Centre and Sean Fitzpatrick of TalentMap, as they take you through the reasons to conduct an Employee Engagement survey, the plan, communication, deployment, and how did they implement the action planning from the results to drive positive change.
ADDITIONAL TOPICS:
• TalentMap Offering to AOHC Members
• What’s In It For Me
• Employee Engagement for Dummies – Soft Copy
• Free Monthly Webinars On Organizational Hot Button Issues
Applying Strategy Deployment to Your Personal GoalsKaiNexus
Presented by Jess Orr
This webinar covers topics including:
- Grasp the basic concepts of the Hoshin Kanri strategy deployment process
- Contrast the Hoshin Kanri approach with other strategy and goal-setting methods
- Learn how to use the Hoshin process for personal goal development and execution
- Gain actionable understanding of how you can apply Hoshin Kanri in your own life
Jess Orr
Jess is a continuous improvement thinker and practitioner with 10+ years experience in a variety of industries, including automotive at Toyota. She holds a bachelor's degree in mechanical engineering from Virginia Tech and two Six Sigma Black Belt certifications.
In her current role, Jess applies her passion for people and processes to empower her fellow employees to make impactful and sustainable improvements. You can connect with her on LinkedIn. Her website and blog can be found at www.yokotenlearning.com.
Building a Better Way, Every Day: The Value of Small ImprovementsKaiNexus
Presented by Evan Graczyk and Bob Bell
In this webinar, you will learn about:
1) Developing a Continuous Improvement Culture
Why small ideas are important
How rigid should the improvement structure be?
How to evolve this culture based on internal and external input
2) Managing a Continuous Improvement Culture
Challenges in a complex organizational structure
Unique challenges in construction
Evan Graczyk
Continuous Improvement Manager, Woodfin Heating & Oil
Evan has a bachelor's degree in Industrial Engineering from Clemson University, along with a Lean Six Sigma Green Belt certification from Clemson. Previous roles include being a Lean Process Engineer at Schaeffler Group and a Lean Manufacturing Engineer at BorgWarner.
Bob Bell
Financial Planning and Analysis, Woodfin
Bob has a BBA in Marketing from the University of Georgia, a PBC in Information Technology from the University of Richmond, and an MBA from the UVA Darden School of Business. He earned his Six Sigma Green Belt while working at Circuit City. His background includes Retail (Operations & Finance), Information Technology, Inventory Management and Financial Planning and Analysis.
Using Hoshin Kanri to Align and Coordinate Your Lean StrategyKaiNexus
A webinar hosted by KaiNexus, presented by:
Joanna Omi
Consulting Director | Rona Consulting Group, the Lean practice of Moss Adams
Craig Vercruysse
Consulting Partner | Rona Consulting Group, the Lean practice of Moss Adams
In this webinar you will learn:
How the Hoshin practice evolves over time
When to use an X-Matrix vs. an A3
The relationship between visual management and Hoshin Kanri
The relationship between developing people and the must-do, can’t fail few Hoshins
We ran a lunchtime session talking about values and how they underpin the way we work.
The session closed out with a whiteboard exercise which is described on the last page of this deck.
If you use this I'd appreciate your sharing your experiences and feedback via the comments or by email.
Thanks!
Thomas Edison once said: “Genius is one percent inspiration and ninety-nine percent perspiration”. Isn’t this true for business success too? The best ideas, plans, and strategies in the world are meaningless unless they are thoughtfully executed and produce the desirable outcomes. Otherwise, they are just binders on bookshelves or files in dumpsters.
Schools, academics, and even many business executives are enthralled by strategy and planning. Why? Because they are beautiful, simple, unencumbered by the messiness of getting hands dirty. Yet, without the ability to transform these ideas into reality, does strategy really matter?
This special seminar presents two frameworks:A simple framework that divides organization activities into three major aspects: planning, operating, and changing. The emphasis is not to minimize the importance of planning and strategy as they are critical to success. But to achieve operational excellence and to manage change effectively, the ability to execute becomes paramount.
A comprehensive framework on Strategic Business Execution that includes four components:
Value, Behavior, and Attitude – the intrinsic “software” of individuals, teams, and companies
Important Competencies – the essential abilities (e.g. skills and expertise)
Core Disciplines – the basic methods, systems, and control
Integrating Processes – the unifying force that ties all these components together
On the Core Disciplines, we discussed nine disciplines that include strategic planning, portfolio/program/project management, PMO, process improvement, organization change, data visualization and decision support, operational management. We will conclude the presentation with five “universal” rules of business execution.
Webinar slides with Paul Niven & Ben Lamorte “OKRs: Best Practices from the F...Atiim, Inc.
Learn OKRs from the world’s top OKR experts:
- Best practices from the “real world”
- Learn new tips and practical ideas
- And much more!
Video of webinar is here:
https://youtu.be/QxLTRk8bZ1s
Webinar on Atiim:
https://www.atiim.com/okrs-best-practices-from-the-field/
Krezzo's "OKR Training Slides" is packed with an operational playbook, training materials, and OKR examples to ensure your program is on the right track. Register to access, and then customize as you wish!
OKR Best Practices. Useful tips for creating Objectives & Key ResultHenrik Dannert
Keep your employees Focused, Motivated and Aligned. OKRs make workflow transparent, synchronized between teams and concentrated on the common goal
Our OKR Book includes all the things you need to know about OKR, answers to common questions and comments from seasoned HR-consultants. It will help you understand the OKR framework and how to implement it in your company.
OKRs can be used in any company, with any team size and there really is no downside for having clear goals. The methodology helps people be more productive and focused.
Creating GREAT OKRs and a great quarterly planning process7Geese
Creating OKRs is one step in the entire cycle of priority and goal planning within an organization. This deck focuses on 5 main aspects of what makes an OKR great:
1. What goes into a great starting criteria to create a single OKR
2. An understanding of what a great OKR is not as it’s important to understand what not to do, to make sure you’re not going into something blind.
3. How great OKRs come from the right metrics or key performance indicators that match your culture.
4. How you can ensure you’re translating tasks into results and planning out supporting projects properly.
5. And how to get an idea of how you plan to assess progress once it’s all over.
Your organization deals with many challenges presented by internal and external accountability demands. You are always looking for ways to improve operations, to anticipate and be more responsive to competitive pressures, and to define meaningful performance goals that render your work concrete in stakeholders’ eyes. Creating a dashboard or scorecard can help. A dashboard can be an excellent tool for focusing board and CEO attention on what matters most. It can help overcome asymmetry between the precision of financial and mission measures. This lesson, developed by National Arts Strategies in partnership with Peter Frumkin, Ph.D., can be used to help you build a scorecard or dashboard for your organization.
Ideas are never a problem. Each team working on a software project knows how easy is to fill the backlog with 100 new things to build. The most challenging part comes when it’s necessary to make decisions about what to include or exclude. How can we connect the work to high-level business results, and at the same time, leave the space for exploring uncertainty? This talk describes an outcome-first approach to strategy and prioritization. With examples coming from the real-life experience, it shows how it’s possible to balance team autonomy and a global product direction. How a value-based prioritization creates an adaptive, learning culture, enabling cross-functional and collaborative decision making.
3 Proven Methods to Optimize Your 2018 Strategy and Goals through Culture and...Paige Pulaski
Change management is done through culture. Understanding the strengths of your human capital is imperative to fully implementing a plan and expecting successful execution. As you’re investing time, energy and budget into planning for 2018, you should be asking questions such as, “Do our current employees have the right skills? Do we have the right people in the right roles? If not, how do we remove these barriers?”
You’re checking the most important box – getting a plan in place that, when executed, will propel your organization to the next level. However, many organizations are failing to run the proper diagnostic before implementation to make sure all your assumptions are, in fact, true and in working order. Optimizing your plan is imperative, but execution in 2018 looks bleak without optimizing your workforce first.
In this webinar recording, Tanya Bakalov of BetterSkills, Inc. discusses how to achieve the most success with your plans for 2018 by giving three ways to fully assess the teams you’re trusting to execute.
You will learn how to:
>> Gauge the “do-ability” of your plan with your organization’s current skills
>> Delegate initiative assignments to use each employee in their best capacity
>> Motivate employees to be agents of change and dedicated to your organization’s success
OKRs: Objectives and Key Results, the basicsnikos batsios
A workshop on understanding the basics on using OKRs for your organisation. Ericsson's High Performing Team Environment (HTE) network Learnathon (learning marathon), February 2015.
Writing sop and its relvacne to perfromace mangement system 15th march 2015Ranjith Raddalgoda
This PPT explains how to write Standard Operating Procedure for any department or process in business process context which aligns with organizational Vision and Mission. Further it explains that perfect SOP will create the flatworm to introduce good performance management system to an organization.
Further this guide lines gives an insight of PDCA application over SOP by initiating KPIs (Results) and KOIs (Drivers) to an organization in terms of converting People driven organization to a world class Process Driven Organization.
LinkedIn Talent Insights Launch Guide for Program ManagersPamela Foo
The way to a successful launch. This playbook will set your organization up for success as it rolls out Talent Insights.
1) Build awareness and support
2) Set your team up for success
3) Track and measure success
4) How we can work together
Similar to Slides from the ExOperiences call with Lars Lin on OKR for Exponential Organizations (20)
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
4. Objectives & Key Results
For Exponenti al Organizations
This Shared Goals framework from Andy Grove at Intel is now practiced at Google, LinkedIn, Dropbox and others.
Essentially, the company sets annual and quarterly goals.
Teams and individuals then create their own OKRs, aligning with the company’s objective,
-but they do so all at once, in negotiation with each other.
5. How is your organization dealing with
metrics for innovation?
EXECUTION INNOVATION
Objective Measure financial results Measure the reduction of risk & uncertainty
Internal and external organizational knowledge around each initiative
researched
Metrics Key Performance Indicators
(KPI)
Test Assumptions/Hypothesis (true/false)
Number of hypothesis validated for each initiative proposed by teams
Amazon: No of Weblabs run per year (500-200) such as customers sharing
opinions, online customer reviews etc
Risk Being disrupted by
competitors
Implementing an idea that won’t work
Financials Real return of a business
Earnings per share, earnings
growth rate etc.
Expected return of a business (to be tested)
Free Cash Flow over earnings per share (drives longer term thinking. eg.
Amazon: “Free Cash Flow is defined as net cash provided by operating activities
less purchases of fixed assets, incl. capitalized internal-use sw and web dev.,
both of which are presented on our statement of cash flows” -Bezos 2004 Letter
Predictability High Low
Failure Not an option Part of the iterative learning process: -> Failure, Failure and then Success
Cost of failure Negative outcome “to be Investment to learn what works and what doesn’t
Â
7. Organize your goals and improve team coordination with OKR
The following content and the Objectives & Key Results (OKR)
framework is strongly inspired by and building on the book
Measure What Matters -by John Doerr.
OKRs are a simple process that helps drive varied organizations
forward. The process is usually adapted over time by the
adopting organization, in particular in the early phases of
implementation. Actually the implementation process is best seen
as an experimental initiative to learn how OKR’a can best be
defined, implemented and evaluated in the adopting organization.
Objectives are often quarterly where the Key Results typically
are monthly. If you have weekly Objectives or Key Results, they
often prove to be tasks -and you will quickly find yourself doing
common task management
How a team communicates, reviews and improves OKR’s
CFR:
Support and guide your team with personalized discussions
Quarterly Objectives
Organize your goals and improve team coordination with OKR
Feedback & Recognition
Weekly Planning
Praise progress towards goals and boost morale with peer recognition
Track weekly activities to create more visible and interconnected teams
1:1’s
Support and guide your team with personalized discussions
Â
Quarterly Objectives
Organize your goals and
improve team coordination
with OKR
Weekly Planning
Track weekly activities to
create more visible and
interconnected teams
1:1’s
Support and guide your team
with personalized discussions
Feedback & Recognition
Praise progress towards goals
and boost morale with peer
recognition
The OKR Cycle
Getting Started
CFR: Conversations
Feedback & Recognition
9. “Critical to a sense of autonomy is that more than half of company
objectives originate from individual OKRs, bringing wisdom from the edges
of the organization, inward. For example, what started as an Individual OKR
from an engineer frustrated with the state of mail clients became Gmail,
now one of Google’s core strategic products.”
10. Where to Begin:
❏ Start by creating and socializing your Massive Transformative Purpose
(MTP). Your company’s North Star, it guides you to your future, and
helps your people align outcomes.
❏ Use your company’s Core Values as the guardrails for behavior and
decisions. We recommend Jim Collins’ articles, exercises and book,
Built to Last, Chapter 3 - Core Values.
❏ Hire to match your structure and culture. Self-directed self- starters
and entrepreneurs aligned with your values will thrive.
❏ Create and empower small, independent, multidisciplinary teams
(Zappos and ING both started with a pilot project). When they are
oriented, push decision-making to the edges, closest to the customer.
❏ Create Dashboards to provide open, transparent access to needed
metrics
❏ Well-executed autonomy will require additional ExO attributes:
Engagement, Social, Dashboards, Experimentation.
11. Metrics for Marketplace Initiatives
How to measure success
Business
Metrics
Usage Metrics Transaction Metrics User Satisfaction Metrics
Gross
Merchandise
Volume (total
sales value of
products
through your
marketplace
during a
specific time
period)
Monthly Active Users (MAU) Liquidity (provider and customer
liquidity) measured as %. The % of
listings that lead to transactions
within a certain time period
Net Promoter Score (NPS)
(How likely are you to recommend our
service to a friend or colleague?)
UserReports or SurveyMonkey
Customer
Acquisition
Cost (CAC)
Bounce Rate Provider-to-Customer Ratio Product/Market Fit Survey
(How would you feel if you could no longer
use (product) ?)
survey.io
Customer
Lifetime Value
(CLV)
Time Spent on site Repeat Purchase Ratio
12. Learning Metrics
T he H uman Ski l ls
New Capabilities/Skills New Ways of Working
Experimentation, Time Management, Rapid Learning,
Coaching, Mediation, Stress Management, Work
Ethics, Tenacity, Resilience, Community Building,
Hunger & Drive
Create, document and share best practices for ongoing
innovation mindset in the organisation
Change the World Mindset, Crafting Product
Identity/Brand, Validating Problem-Solution Fit, Identify
Customer Segments, Pitching, Creating Team Identity,
Culture & MTP, Domain Expertise
Social technologies adopted and customised
UX design, Storytelling, Market research, rapid
prototyping, business model discovery, customer
discovery (lean startup), Technical project
management, financial modelling, conceptualisation,
legal & compliance, sales
Involve senior leadership, board & other key stakeholders from
beginning to end in transformation projects
ExO methodologies (take ExO Foundation Course) ExO Sprint, localized processes based on ExO to run
experiments, validated business hypothesis and allow
innovation to get implemented
13. ❏Most case studies show us it can take approx 6 months to achieve functional routines of working with OKR
and have a balance between number of OKR’s and a manageable workload. It is NOT an easy transition to
adopt the OKR framework and implement it.
❏It takes time to get used to keep OKR status updated and monitor OKR’s of other teams
❏OKR’s for innovation work will frequently not be understood by the part of the organization that focus only on
execution metrics. -So there is an educational task that can involve creating internal content to share to
others what you work on and how you measure success
❏Teams appreciate the traction they see when focusing on specific outcome, that is well defined
❏Define LEARNING metrics as well, can be an objective to acquire inhouse knowledge on blockchain (as
example) with Key Results being run an experiment on Initiative X before December 1 that builds a
prototype on blockchain technology -with the objective to LEARN
❏OKR’s shared in a transparent way (The DASHBOARD) does help on enabling collaborationa across
organizational silo’s. To build an ecosystem that is mutually supportive for everyone, you MUST have
transparent objectives
❏Consultants tell us they typically have to explain OKR’s every time they meet their clients -and why OKRs
are used. This is only overcome when the organization sees the value of OKR and takes ownership of the
OKR and related processes
❏Many feel afraid of the transparency: what happens if I do not achieve my objectives? will that impact my
career, my salary, my bonuses etc? Communicate clearly how you want to work with OKR and what the
measurements are used for (and not used for). Keep OKR separated from performance reviews (actually
they become obsolete and less than 6% think PR’s are worth the time), salary negotiations etc. They are
very different conversations and should not be mixed
Implement ati on Advice Shared
By other OpenExO Community Members…
30. Sprinthero Provides Coaching through the ExO Sprint
You will acquire your own experience during the Sprint process as we share our 4 years of ExO Sprint
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Sprint Team
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We help analyze
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participant
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Offline, 1 day
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Give your
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In-person, 2 days
ExO OKR
Design
Design the right
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Sprint in the right
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In-Person, 1 day
Curation of
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We scan the
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Leadership
Coaching
Your teams are
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ExO
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A program where
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All modules available on stand-alone basis.
CoachingCoaching Services
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AWAKE
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