Not sure who Vivint is? Get all the details you need, highlighting Vivint's growth, products, and increasing customer satisfaction. Vivint offers complete home security packages ranging from basic burlar alarms to full home automation and protection.

2. • Largest home automation provider in North America
• Second largest home security provider in North America
• 7,000 employees
• 3,500 corporate
• 2,000 sales professionals
• 1,000 technicians
• 600 solar
• Gross revenue has grown 180% over the last 4 years
• Blackstone Group acquisition
• Acquired for $2 billion in November 2012
technology solutions for home security,
energy management, and home automation

3. 1999
Todd Pedersen saw an opportunity in the security solutions market to sell a high-quality
product using a personal approach and founded APX Alarm.
2000s
APX Alarm grew steadily through the mid-2000s reaching 20,000 customers by 2004 and
44,000 customers by 2005.
July 2006
APX signed a $75 million credit facility agreement lead by Goldman Sachs.
2009
APX increased credit facility agreement lead by Goldman Sachs to $440 million.
October 2009
APX released the Go! Control panel, the first self-contained, all-in-one security and home
management system complete with color LCD touchscreen.
December 2009
APX opened its new corporate headquarters in Provo, Utah, a 125,000 square foot state-of-
the-art facility.
2010
APX introduced the Energy management package to help customers control energy costs.
January 2011
The company launched a company-wide rebranding effort.
February 1, 2011
APX Alarm changed its name to Vivint.
May 2011
Vivint launched sever weather alerts to provide early warnings for customers in areas affected
by tornadoes.
June 2011
Vivint’s Advanced Security and Home Automation received a Consumers Digest “Best Buy”
rating.
August 2011
Vivint announced partnerships with Tendril and Constellation Energy.
October 2011
Vivint Solar was launched to provide customers with simple, affordable solar solutions.
September 2011
The Vivint Gives Back Project awarded more than $1.25 million to 84 charities throughout
North America.
September 2011
Vivint installed its one millionth system.
December 2011
Vivint was named SDM Dealer of the Year.
June 2012
Vivint became one of the only three companies in the industry to reach $30 million in RMR.
September 2012
Utah Business Magazine named Vivint one of the Top Five Fastest Growing Companies in
Utah.

4. • Over 780,000 current customers (Security and Home Automation)
current customer breakdown

5. Customer Support Survey Technical Support &
Usage Survey
On-Site Service Visit Survey Customer
Renewal
Survey
94.7% 92.7% 91.6% 92.0%
97.4% 97.0%
92.9%
90.2% 88.3%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
Time-to-Answer
Satisfaction
Overall Satisfaction Likelihood to
Recommend
Issue Resolved Over
the Phone
Product Usage-
Regular
Overall Satisfaction-
Positive
Appointments Served
in 72 hours
1st Time
Resolution/Install
Proactive Retention
Reponse-"Yes/Very
Likely"
customer satisfaction

6. • #2 on UV50’s Top 10 Revenue Companies List
• #26 on UV50’s Top 10 Fastest-Growing Companies List
• 2013 People’s Choice Stevie Awards for being the “Favorite Customer Service
Provider” in the “other industries” category
• #46 on the America’s Most Promising Companies List by Forbes
corporate awards and rankings 2013

7. • #1 Best Home Automation (Security System Reviews)
• Most Innovative Security Company (The Intelligencer)
• #2 Largest Residential Security Company (CEPro 100)
• #2 Largest Residential Solar Company (Forbes)
• #3 Best Wireless Security System (Security System Reviews)
• #3 Home Security Alarm System (The Top Tens)
product and service awards 2013