This document discusses the importance of data gathering and analysis for libraries. It provides examples of the types of data libraries can collect, including circulation statistics, collection size and age, room bookings, and patron surveys. Collecting and analyzing both quantitative and qualitative data helps libraries measure their performance, identify gaps, and demonstrate their value. The document also provides case studies of libraries that effectively gather and report data, including through the use of infographics and benchmarking against standards.
Buildings and spaces: Are they relevant in the virtual environment?IFLA
This presentation covers library buildings, spaces and users in the current environment. It highlights how Singapore libraries have evolved and their approaches to library spaces. A case study of Singapore Management University Libraries is presented. Other libraries covered are National Library Board (Early Literacy Library), National University of Singapore (Hon Sui Sen Memorial Library), Nanyang Technological University, Temasek Polytechnic, Nanyang Polytechnic.
This presentation is part of the Executive Library Management Programme (ELMP) course by the Library Association of Singapore in August 2014.
Geoff Dubber - The Big Leap: Library Transition from Sixth Form into Higher E...SLA
From the SLA 2009 Weekend Course. Moving from the familiarity of the school library to using complex HE library resources and services can be a challenge especially when basic study and information literacy skills also need honing. Come along to consider and reflect on the issues.
Supporting world-class research with ebooks at the University of OttawaLibrary_Connect
Katrine Mallan, Head of Acquisitions from the University of Ottawa explores the role of the library in growing a world-class research university with a collection that ranks among the top 5 research libraries in Canada.
The presentation uncovers challenges and opportunities and looks at the impact on daily workflow for librarians. Through sharing in the overarching goals of the university, librarians can ultimately spend more time on teaching, researching and developing innovative library services.
Presented on June 26, 2014 at the Elsevier APAC eBooks Forum held in Brisbane, Australia.
Buildings and spaces: Are they relevant in the virtual environment?IFLA
This presentation covers library buildings, spaces and users in the current environment. It highlights how Singapore libraries have evolved and their approaches to library spaces. A case study of Singapore Management University Libraries is presented. Other libraries covered are National Library Board (Early Literacy Library), National University of Singapore (Hon Sui Sen Memorial Library), Nanyang Technological University, Temasek Polytechnic, Nanyang Polytechnic.
This presentation is part of the Executive Library Management Programme (ELMP) course by the Library Association of Singapore in August 2014.
Geoff Dubber - The Big Leap: Library Transition from Sixth Form into Higher E...SLA
From the SLA 2009 Weekend Course. Moving from the familiarity of the school library to using complex HE library resources and services can be a challenge especially when basic study and information literacy skills also need honing. Come along to consider and reflect on the issues.
Supporting world-class research with ebooks at the University of OttawaLibrary_Connect
Katrine Mallan, Head of Acquisitions from the University of Ottawa explores the role of the library in growing a world-class research university with a collection that ranks among the top 5 research libraries in Canada.
The presentation uncovers challenges and opportunities and looks at the impact on daily workflow for librarians. Through sharing in the overarching goals of the university, librarians can ultimately spend more time on teaching, researching and developing innovative library services.
Presented on June 26, 2014 at the Elsevier APAC eBooks Forum held in Brisbane, Australia.
Charleston Conference 2014 - Impact of STL Rate IncreasesLorraine Huddy
For a variety of reasons, libraries have explored new acquisitions models, in particular the use of short-term loans (STLs) and demand-driven acquisitions (DDA) of ebooks. The reasons for embracing these options are diverse: shifting collection development practices, assuring use of purchased materials, coping with lower budgets, offering access to supplementary content, expanding library services, etc. As popular as these options have become, libraries do not undertake implementation lightly. It can be challenging to gain acceptance of the DDA/STL models and achieve a balance with traditional collection development practices. Once a DDA/STL program is in place, it can be a winning situation for libraries and publishers. Libraries can offer access to larger ebook collections than they could buy outright and pay only when content is actually used. Publishers can earn STL fees on titles that would otherwise not have been purchased, and benefit when more titles are made accessible by their customers. When libraries leave DDA titles in place, publishers benefit in terms of fees and purchases that accumulate over the long term.
An equilibrium of sorts was achieved between the new and old. But in May 2014, it was announced that several publishers decided to dramatically increase the cost of STLs for their DDA content, a decision that has caused widespread angst in libraries. Librarians from four small consortia will discuss their very different DDA/STL programs and their before and after scenarios: how DDA was working, steps or plans to address the impact of recent publisher decisions, and why DDA/STLs should remain an acquisitions option. Join us for an open discussion about this overall situation and how it might play out in the long run.
Speakers: Lorraine Huddy (CTW), Susan MacArthur (CBB), Mike Persick (Tri-Colleges), Pamela Skinner (Five Colleges)
2014 Nov: Earnestly Attempting to Roll with the Punches: The Impact of Publis...The CTW Library Consortium
For a variety of reasons, libraries have explored new acquisitions models, in particular the use of short-term loans (STLs) and demand-driven acquisitions (DDA) of ebooks. The reasons for embracing these options are diverse: shifting collection development practices, assuring use of purchased materials, coping with lower budgets, offering access to supplementary content, expanding library services, etc. As popular as these options have become, libraries do not undertake implementation lightly. It can be challenging to gain acceptance of the DDA/STL models and achieve a balance with traditional collection development practices. Once a DDA/STL program is in place, it can be a winning situation for libraries and publishers. Libraries can offer access to larger ebook collections than they could buy outright and pay only when content is actually used. Publishers can earn STL fees on titles that would otherwise not have been purchased, and benefit when more titles are made accessible by their customers. When libraries leave DDA titles in place, publishers benefit in terms of fees and purchases that accumulate over the long term.
An equilibrium of sorts was achieved between the new and old. But in May 2014, it was announced that several publishers decided to dramatically increase the cost of STLs for their DDA content, a decision that has caused widespread angst in libraries. Librarians from four small consortia will discuss their very different DDA/STL programs and their before and after scenarios: how DDA was working, steps or plans to address the impact of recent publisher decisions, and why DDA/STLs should remain an acquisitions option. Join us for an open discussion about this overall situation and how it might play out in the long run.
Speakers: Lorraine Huddy (CTW), Susan MacArthur (CBB), Mike Persick (Tri-Colleges), Pamela Skinner (Five Colleges)
This workshop will explore the skill sets for scholarly
communication including questions about future
requirements, the language we are using in this space and,
beyond skills, what type of people are suited to different
aspects of librarianship. Scholarly communication requires
people who are able to be flexible in their approach, rather
than ‘rule followers’, which may mean a fundamental shift
in the library workforce into the future. Working collectively,
the session will consider the implications for upskilling our
‘legacy’ workforce.
presented by Fe Angela M. Verzosa at PAARL’s Seminar /Parallel Session-workshop on Library and Web 2011 (Holy Angel University, Angeles City, Pampanga, 19-20 August 2010)
What value do your products or services deliver? The ability
to understand and clearly articulate Value Propositions (VPs)
is important to libraries, publishers and intermediaries. Don’t
mistake VPs for some catchy strap line or slogan. Value is
not just about the monetary value either. Think instead of a
compelling answer to: “Why should I use your services or
buy your product?”. Using examples from his work with a
variety of organisations, Ken will show how you can create
meaningful VPs.
lecture presented by Sharon Ma. S. Esposo at PAARL’s Seminar /Parallel Session-workshop on Library and Web 2011 (Holy Angel University, Angeles City, Pampanga, 19-20 August 2010)
Dorothy Atherton and Helen Adey from the Library Service at NTU spoke at a Talis Aspire Open Day in November 2012. These slides share the NTU experience of getting to 100% adoption of a reading-list service.
Marie O' Neill explores the expansion of DBS Library's research support services. She discusses key developments during this process including the production of a research development plan, the establishment of a research librarian post, the setting up of an institutional repository and the recent acquisition of Ebsco's Plumx software. The presentation also discusses the impetus, challenges and benefits of this expansion.
Adopting and Implementing an Open Access Policy: The Library's RoleNASIG
The faculty at Allegheny College are on the verge of adopting an open access policy. The library has been influential in its creation and will be integral in its implementation. The first part of this presentation will introduce the College’s open access policy. It will discuss the faculty’s concerns and final decision making process. The library’s role in the formation of this policy will be analyzed. The second part of this presentation will focus on implementation, especially the library’s institutional repository (IR). Allegheny’s IR is a ‘dual-purpose system’. It includes content available to all users (e.g., digitized manuscripts) and content available only to Allegheny affiliated users (e.g., classified administrative documents). This approach has been beneficial, affirming the importance of IRs to the campus and scholarly communications. Such duality, however, may pose new obstacles for carrying out Allegheny’s open access policy. Additional implementation issues will be considered.Presenter: Brian Kern, Allegheny College
Charleston Conference 2014 - Impact of STL Rate IncreasesLorraine Huddy
For a variety of reasons, libraries have explored new acquisitions models, in particular the use of short-term loans (STLs) and demand-driven acquisitions (DDA) of ebooks. The reasons for embracing these options are diverse: shifting collection development practices, assuring use of purchased materials, coping with lower budgets, offering access to supplementary content, expanding library services, etc. As popular as these options have become, libraries do not undertake implementation lightly. It can be challenging to gain acceptance of the DDA/STL models and achieve a balance with traditional collection development practices. Once a DDA/STL program is in place, it can be a winning situation for libraries and publishers. Libraries can offer access to larger ebook collections than they could buy outright and pay only when content is actually used. Publishers can earn STL fees on titles that would otherwise not have been purchased, and benefit when more titles are made accessible by their customers. When libraries leave DDA titles in place, publishers benefit in terms of fees and purchases that accumulate over the long term.
An equilibrium of sorts was achieved between the new and old. But in May 2014, it was announced that several publishers decided to dramatically increase the cost of STLs for their DDA content, a decision that has caused widespread angst in libraries. Librarians from four small consortia will discuss their very different DDA/STL programs and their before and after scenarios: how DDA was working, steps or plans to address the impact of recent publisher decisions, and why DDA/STLs should remain an acquisitions option. Join us for an open discussion about this overall situation and how it might play out in the long run.
Speakers: Lorraine Huddy (CTW), Susan MacArthur (CBB), Mike Persick (Tri-Colleges), Pamela Skinner (Five Colleges)
2014 Nov: Earnestly Attempting to Roll with the Punches: The Impact of Publis...The CTW Library Consortium
For a variety of reasons, libraries have explored new acquisitions models, in particular the use of short-term loans (STLs) and demand-driven acquisitions (DDA) of ebooks. The reasons for embracing these options are diverse: shifting collection development practices, assuring use of purchased materials, coping with lower budgets, offering access to supplementary content, expanding library services, etc. As popular as these options have become, libraries do not undertake implementation lightly. It can be challenging to gain acceptance of the DDA/STL models and achieve a balance with traditional collection development practices. Once a DDA/STL program is in place, it can be a winning situation for libraries and publishers. Libraries can offer access to larger ebook collections than they could buy outright and pay only when content is actually used. Publishers can earn STL fees on titles that would otherwise not have been purchased, and benefit when more titles are made accessible by their customers. When libraries leave DDA titles in place, publishers benefit in terms of fees and purchases that accumulate over the long term.
An equilibrium of sorts was achieved between the new and old. But in May 2014, it was announced that several publishers decided to dramatically increase the cost of STLs for their DDA content, a decision that has caused widespread angst in libraries. Librarians from four small consortia will discuss their very different DDA/STL programs and their before and after scenarios: how DDA was working, steps or plans to address the impact of recent publisher decisions, and why DDA/STLs should remain an acquisitions option. Join us for an open discussion about this overall situation and how it might play out in the long run.
Speakers: Lorraine Huddy (CTW), Susan MacArthur (CBB), Mike Persick (Tri-Colleges), Pamela Skinner (Five Colleges)
This workshop will explore the skill sets for scholarly
communication including questions about future
requirements, the language we are using in this space and,
beyond skills, what type of people are suited to different
aspects of librarianship. Scholarly communication requires
people who are able to be flexible in their approach, rather
than ‘rule followers’, which may mean a fundamental shift
in the library workforce into the future. Working collectively,
the session will consider the implications for upskilling our
‘legacy’ workforce.
presented by Fe Angela M. Verzosa at PAARL’s Seminar /Parallel Session-workshop on Library and Web 2011 (Holy Angel University, Angeles City, Pampanga, 19-20 August 2010)
What value do your products or services deliver? The ability
to understand and clearly articulate Value Propositions (VPs)
is important to libraries, publishers and intermediaries. Don’t
mistake VPs for some catchy strap line or slogan. Value is
not just about the monetary value either. Think instead of a
compelling answer to: “Why should I use your services or
buy your product?”. Using examples from his work with a
variety of organisations, Ken will show how you can create
meaningful VPs.
lecture presented by Sharon Ma. S. Esposo at PAARL’s Seminar /Parallel Session-workshop on Library and Web 2011 (Holy Angel University, Angeles City, Pampanga, 19-20 August 2010)
Dorothy Atherton and Helen Adey from the Library Service at NTU spoke at a Talis Aspire Open Day in November 2012. These slides share the NTU experience of getting to 100% adoption of a reading-list service.
Marie O' Neill explores the expansion of DBS Library's research support services. She discusses key developments during this process including the production of a research development plan, the establishment of a research librarian post, the setting up of an institutional repository and the recent acquisition of Ebsco's Plumx software. The presentation also discusses the impetus, challenges and benefits of this expansion.
Adopting and Implementing an Open Access Policy: The Library's RoleNASIG
The faculty at Allegheny College are on the verge of adopting an open access policy. The library has been influential in its creation and will be integral in its implementation. The first part of this presentation will introduce the College’s open access policy. It will discuss the faculty’s concerns and final decision making process. The library’s role in the formation of this policy will be analyzed. The second part of this presentation will focus on implementation, especially the library’s institutional repository (IR). Allegheny’s IR is a ‘dual-purpose system’. It includes content available to all users (e.g., digitized manuscripts) and content available only to Allegheny affiliated users (e.g., classified administrative documents). This approach has been beneficial, affirming the importance of IRs to the campus and scholarly communications. Such duality, however, may pose new obstacles for carrying out Allegheny’s open access policy. Additional implementation issues will be considered.Presenter: Brian Kern, Allegheny College
Having the ability to set legible body copy is an absolute must, and we’ve come a long way with web typography since the dawn of web design. However, it sometimes feels like we have allowed the lack of variety prior to the rise of web fonts to dampen our creativity now that thousands of web fonts are at our disposal. Have usability conventions and the web’s universality steered us away from proper art direction? Have we forgotten about art direction altogether? Let’s look at ways we can push typographic design on the web further, beyond the status quo of today.
Introduccion
Definicion de un Sistema de Informacion
Actividades Basicas de un Sistema de Informacion
Elementos de un Sistema de Informacion
Tipos del Sistemas de Informacion
Evolucion del Sistema de Informacion
Tendencias Futuras
Conclusion
A presentation by Cathy Walsh and Ella Mitchell, University of East London. Conducted at a DELILA (Developing Educators Learning and Information Literacies for Accreditation) dissemination event hosted by the Centre for Distance Education on 26 July 2011.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
1. Data gathering and analysis.
http://www.slideshare.net/Bibliothekia
SLAV Conference
Participate, engage, shine – you, me, us.
Melbourne 14 March 2013
2. Little known facts about me
• Why am I passionate about data an
measuring value?
• My first job as a librarian was as a serials
librarian at Telecom Australia (Telstra).
• The Telstra library does not exist anymore.
• A defining moment was hearing the head
of libraries for BHP give a paper on
library metrics.
• She delivered the paper after the library
had been closed down.
• It was acknowledge the library was doing a
good job but it had to deliver more value
than it cost the company.
3. Questions
• How do you measure the
value of a library?
• What data do you need?
• How do you present it?
• Use it?
5. About the Bialik Library
• Supports an independent multi communal Jewish
day school with a just over 1,000 students in
Melbourne Australia.
• Academically Bialik is in the top 10 VCE (Victoria
Certificate of Education) schools.
• Supports a Reggio Emilia and Cultures of
Thinking/ Project Zero philosophy.
• Bialik College celebrates its 70th anniversary
in 2012.
6. Bialik College Library Statistics
• We now have to staff two floors with similar staff
levels in a library that attracts more students and
more classes.
Staff FTE 2010 2011 2012 2013
TOTAL 4.66 5.06 5.26 4.2
Info Desk Hours
2010 2011 2012 2013
Per Weeks
TOTAL 46 90 90 90
7. Bialik College Library Statistics
Usage of the collection has doubled because it is
smaller, more focused, relevant and appealing.
Average Monthly Issues (Loans)
Note: 2012 shows Jan / Feb averages
3,000
2,500
2,000
1,500
1,000
500
0
All Issues All Issues All Issues All Issues Book All Issues Book All Issues Book
Issues Issues Issues
2007 2008 2009 2010 2011 2012 2013
8. Bialik College Library Statistics
We becoming a one to one laptop school so equipment
loans have dropped but book loans have increased
slightly. Average Monthly Issues (Loans)
Note: 2012 shows Jan / Feb averages
3,000
2,500
2,000
1,500
1,000
500
0
All Issues All Issues All Issues All Issues Book All Issues Book All Issues Book
Issues Issues Issues
2007 2008 2009 2010 2011 2012 2013
9. Our data gathering is driven by the priorities
outlined in our business plan.
A. Curriculum B. Independent Learning C. Literacy
•Our main objective (50%) is to support •A key secondary objective (20%) is to •A key secondary objective(20%) is to
the curriculum to maximise each support independent thinking so supporting reading and literacy as a core
student's academic potential. students can learn to learn. life skill.
Support Bialik College's Identity
•We will protect and preserve the Bialik archive material in our care. (10%)
What we deliver How we deliver
•Physical and online content. •Timely, accurate, and authoritative products and services,
•Text and multimedia content. •Delivered in an open, accountable and collegial way, with a,
•Commercial and free content. •User focus that recognises different age and learning
•Curriculum resources. levels, and
•Reference and enquiry services. •Delivered in the most cost effective way - automate or
•Research and study skill programmes. outsource back end processing so library staff can focus on
direct engagement with students and staff.
•Literacy and reading programmes.
•Cybersafety programmes.
•Study, reading, and social spaces.
Face to Face Online / eLibrary Physical Collections Spaces / Buildings
Reporting and Review
10. We are endeavouring to tie reporting and
accountability to our priorities
• We will implement evidence based reporting across everything we do.
• We will measure both Quantitative (What) and Qualitative (How).
• Working towards linking reporting to our budgeting.
• We will use industry recognised, tested and proven metrics.
Content
•The content we purchase, acquire, or Curriculum Learning Literacy Identity
build to deliver on our objectives. 50% 20% 20% 10%
Activities / Programmes
•The face-to-face and online activities
we complete to deliver our objectives.
Staff
•The staff we need to deliver
on our objectives.
Systems
•The open source & commercial
systems we use to deliver on our
objectives.
Facilities
•The building and spaces we use to
deliver on our objectives.
11. We endeavour to best practice and
recognised library reporting standards
• We will use recognised library
standards and best practise
when we report what we do
and how we do it.
• We will report against the
priorities in our library plan.
• We will be open and
transparent in our reporting.
• We will be individually
responsible to our portfolios.
12. Data gathering and analysis – WHY?
• To measure, understandand
improveyour library service.
– To identify gaps so you can
– Identify future priorities.
• To measures patron satisfaction.
• To measure against stated goals
and objectives.
• To report to the school on WHATand
WHYthe library does what it does.
• To report the VALUEof the library
to the school.
13. Data gathering and analysis – WHAT
• What the collection is doing to deliver value.
[Library ILMS]
– Checkout, Returns, In house
circulation, reservations, bookings.
• Returns + In house reservations measure the staff /
volunteer time needed to re-shelve.
• Which patrons are borrowing what
gives insight into whether the collection
is supporting learning.
– Collection turn over.
[loans divided by size of collection]
– Age of the collection.
[what is out of date]
14. Data gathering and analysis – WHAT
• What are the staff doing to deliver value:
– Room booking software
– Teacher timetable
• Patron perceptions of the library
– Do the patron’s think the library is
delivering value. Be careful of the nun effect.
– Are the library staff doing work they
like doing but which is low value and
neglecting work which is seen as
more valuable?
15. Data gathering and analysis
• Many libraries gather and analysis
data and SHARE the findings.
– Victorian Public Libraries Network
Annual Survey of Victorian Public
Libraries.
http://www.plvn.net.au/node/18
– Council of Australian University
Librarians
http://www.caul.edu.au/caul-
programs/caul-statistics
– Institute of Education
Sciences, National Center for
Education Statistics
http://nces.ed.gov/surveys/libraries/sc
hool.asp
16. CASE STUDY:
Data gathering and analysis - Public Libraries
• Many of the stats public libraries collect
are also relevant to schools and could be
used to allow schools to benchmark their
library service against other schools or
against agreed minimum standards.
– Population served
– Number of print items
– Number of electronic items including eBooks
– Electronic as % of collection
– Number of electronic items added
– % of collection under 5 years old
– Total Loans
– Stock turnover – total loans / collection size
17. CASE STUDY:
Data gathering and analysis - Public Libraries
• Many of the stats public libraries collect
are also relevant to schools and could be
used to allow schools to benchmark their
library service against other schools or
against agreed minimum standards.
– Average visits per patron
– Resources per capita
– Average loans per patron
– Number of bookings
– Number of Literature Sessions and number of attendees
– Does the library have a Facebook page + how many like
– Does the library have a Twitter account + how many
followers
– Total hours opening per week
18. CASE STUDY:
Data gathering and analysis - Public Libraries
• Many of the stats public libraries collect
are also relevant to schools and could be
used to allow schools to benchmark their
library service against other schools or
against agreed minimum standards.
– Total public floor space
– Number of meeting rooms
– EFT library staff with work related university
qualifications
– EFT library staff with work related TAFE
qualifications
– Total expenditure
– Staff costs as a % of total expenditure
– Expenditure per patron
– Cost per loan
19. CASE STUDY:
LibQual
• Based on ServQUAL.
• Developed by the American Association of
Research Libraries.
• Focus on libraries within learning institutions.
• Provides a rich source of qualitativeand
quantitativeinformation and feedback.
• Shows where a library is over servicing as well
as under servicing.
• 22 standard questions with the ability to add
additional questions if part of a consortia.
• Publishes norms so you canbenchmark.
• Involves fees as LibQUAL processes the data and
provides a detailed report.
• The survey would be too difficult for Primary
and Middle School students to complete.
• See: http://www.libqual.org/about/about_survey/tools
20. CASE STUDY:
LibQual
• Measures patron satisfaction against.
– Access to information
e.g. The library has the electronic
services I need.
– Affect of Service
e.g. There are library staff who have
knowledge to answer user questions.
– Library as Place
e.g. A library space that inspires study
and learning.
– Personal Control
e.g. a library web site that enables me
to find information on my own.
21. CASE STUDY:
LibQual
• Radar charts make
complex data easy to
understand.
• Shows over and under
servicing and helps
negate the nun effect.
• Libraries use LibQUAL to
track changes over time
or
• Track differences
between user groups.
• See
http://library.manoa.hawaii.edu/a
bout/libqual03/results.html
22. CASE STUDY:
Net Promoter Score
• Developed by Fred Reichheldand Rob Markey.
• Measures a user’s relationship and perception
towards a service provider.
– Markey: “The Net Promoter Score is designed to be radically
simple, not because it is statistically better, but because it is
statistically fine and that simplicity appeals to frontline
employees. Even CEOsschool principals can understand it.”
“On a scale of 1 to 10 would you recommend
the library’s fiction collection to a friend?”
• Having to stand by a recommendation to a friend subtly helps
negate the nun effect. The respondent is more circumspect.
• See: Reichheld, F. F. (2003). The one number you need to grow.
Harvard Business Review, 81(12), 46-55.
and http://knowledge.wharton.upenn.edu/article.cfm?articleid=2878
23. Measuring collection usage is
becoming more important.
• New vendors are offering new products to make
it easier to measure and report.
• Smarter and automated ways of collection
development and promotion as well as
• Report use and VALUE. For example:
http://www.collectionhq.com/
24. EBSM® Key Performance Indicators
EBSM KPI KPI Rationale
Grubby Stock Users should not be expected to borrow items which are physically
unattractive. This is a major cause of user dissatisfaction.
Dead Stock Users should not be expected to wade through hundreds of dormant items
of stock in the search for useful or desirable choices. This is a major cause of
user dissatisfaction.
Popular Author Users have an expectation of finding a good selection of works by favourite
authors or on popular subjects on shelves at all times. Lack of such provision
Provision is a major cause of customer desertion.
Popular Subject A good range of material in the most popular subjects areas at a branch is a
key borrower requirement.
Provision
Overstock Subject Large quantities of unused and unwanted non fiction stock in any subject
area, is counter productive to user satisfaction and convenience. It is also a
Areas sign of wasteful provision in the past, based on assumptions about demand
rather than analytical evidence.
Understocked Supply should always try to match demand in non fiction subject provision.
Failure to provide for this is a major cause of customer desertion.
Subject Areas
http://www.ebsm.com/EBSMKPI.html
25. Case Study:
The value of a school collection &TLs
• At Bialik we are mapping our collection back
to the new Australian Curriculum starting with
the three cross-curriculum priorities.
– Aboriginal and Torres Strait Islander histories and
cultures
– Asia and Australia's engagement with Asia
– Sustainability.
26. Case Study:
The value of a school collection &TLs
• We use our ILMS to set up “stats codes” so we
can measure the use of these collections.
– INJF Indigenous - Junior Fiction
– INJNF Indigenous - Junior Non Fiction
– INSF Indigenous - Senior Fiction
– INSMM Indigenous - Senior Multimedia
27. Case Study:
The value of a school collection &TLs
• It is early days but initial exercise should:
– Make this information more accessible for students
and staff. Initial feedback is positive.
– Shows leadership in relation to the curriculum.
– Shows responsible use of collection budget.
– Demonstrates the value of Teacher Librarians.
See http://elib.bialik.vic.edu.au/library-resources/275-curriculum-signs-resources
28. Case Study:
Infographics
• Graphic visual representations
of information.
• Make your narrative engaging
and accessible.
• Move beyond charts and graphs.
• See
http://visual.ly
http://piktochart.com
29. Case Study:
Brisbane Grammar School
• Aim to make their year-in-review
reports interesting and engaging.
• Avoid lots of text.
• Use photos and
graphs to tell
their story.
• Graphs like photos
can say a thousand
words.
30. Case Study:
Impact of Library Usage
• University of Wollongong Library
• 21,000 students academic performance
in grade based subjects (pass fail
subjects were excluded) against their
use of the library ONLINE and print
services.
• There is a very strong nonlinear
correlation between average usage of
resources and average student marks.
Capturing business intelligence required for targeted
marketing, demonstrating value, and driving process improvement.
Brian L Cox*, Margie Jantti University of Wollongong Library
31. Case Study:
Impact of Library Usage
• University of Wollongong Library
• 21,000 students academic performance
in grade based subjects (pass fail
subjects were excluded) against their
use of the library ONLINE and print
services.
• There is a very strong nonlinear
correlation between average usage of
resources and average student marks.
Capturing business intelligence required for targeted marketing,
demonstrating value, and driving process improvement.
Brian L Cox*, Margie Jantti University of Wollongong Library
32. Case Study:
Impact of Library Usage
• University of Wollongong Library
• All else being equal,… only half of
one percent of the high users fail
(0.47%), whereas 19% of nonusers
fail. In other words, nonusers are 40
times more likely to fail than high
users of library electronic resources.
• The story is similar for loans, but not
as dramatic.
Capturing business intelligence required for targeted
marketing, demonstrating value, and driving process improvement.
Brian L Cox*, Margie Jantti University of Wollongong Library
33. Case Study:
Impact of Library Usage
• “All Libraries still have a very large role to
play in managing access and collection
development. Over time, this is likely to
become an increasingly tenuous space
to occupy.”
• “It is not inconceivable to imagine a future
where collection development has been
largely homogenized, and access and
discovery can be administered much
more efficiently by external organizations.”
Capturing business intelligence required for targeted
marketing, demonstrating value, and driving process improvement.
Brian L Cox*, Margie Jantti University of Wollongong Library
34. Case Study:
Impact of Library Usage
• So what is UWL’s value proposition?
• “Ultimately, libraries are about connecting
authors to readers.”
• “Libraries are the intermediaries, the
facilitators in this process, and there are four
main points at which UWL can add value:
engagement, access, discovery, and
collection development.”
Capturing business intelligence required for targeted
marketing, demonstrating value, and driving process improvement.
Brian L Cox*, Margie Jantti University of Wollongong Library
35. Case Study:
Impact of Library Usage
• So what is UWL’s value proposition?
• What the authors are proposing is not to occupy
another space between the database
vendors, search engine providers, and
clients, however, but to occupy an entirely new
space.
• If the library is simply an intermediary that helps
to connect authors to readers, then inspiring a
love of reading and learning is a far more
rewarding role than showing clients where to
click, regardless of how sophisticated such
instruction becomes.
Capturing business intelligence required for targeted
marketing, demonstrating value, and driving process improvement.
Brian L Cox*, Margie Jantti University of Wollongong Library
36. What do you do Now
• Insist on your ILMS vendors giving slice
and dice and drill down reporting.
• Is your ILMs data good enough to give
you meaningful information?
• Insist that your database and eBook
provides be Counter compliant.
http://www.projectcounter.org
• What new data skills do you need NOW?
• Learn how to use spreadsheets and
pivot tables.
• Explore if you can benchmark with
another school / schools.
Not just showing the overall loans data does not tell the whole story. Only showing the total loans does not show what has happened with book circulation. Digging deeper there are also lots of individual stories of the difference the library is making to individual student learning and literacy. This is the real story, the real narrative, the real vale of a school library.
If we start doing that does not meet these priorities we need to ask ourselves why are we doing it. These priorities also help us identify what type of data we need to capture.
Itis great to have a Principal and key teachers who value the library. But Principals can come and go.Take nothing for granted and think about EVIDENCE you need to demonstrate value.What narrative will you use?
In many population survey’s librarians are ranked highly along with nuns and are the polar opposite of politicians and used car salesmen. Therefore be careful of respondents that tell you what they think you want to hear because they are already positively predisposed towards libraries and librarians. If respondents hide the truth they may also hide the problems. In many respect it is more important to use surveys to identify the things that need improving than to keep telling you about the things that are working.
The National Center for Education Statistics is the primary US federal entity for collecting and analyzing data related to education in the U.S.
Patron satisfaction: ServQual was designed to meet the challenge of measuring the intangible (the services sector) rather than the quality of physical objects in the manufacturing sector.
Patron satisfaction: ServQual was designed to meet the challenge of measuring the intangible (the services sector) rather than the quality of physical objects in the manufacturing sector.Access to information – the electronic services I need.Affect of Service – Library staff who have knowledge to answer user questions.Library as place – a library space that inspires study and learning.Personal Control – a library web site that enables me to find information on my own.
Radar charts are a great visual tool that presents complex data in an easy to understand way.AC: Access to information – the electronic services I need.AS: Affect of Service – Library staff who have knowledge to answer user questions.LP: Library as place – a library space that inspires study and learning.PC: Personal Control – a library web site that enables me to find information on my own.
Use an even scale Likhert scale so people can’t fence sit. If you use a five point scale how useful it lots of threes when you are trying to measure satisfaction.