SLAs use service quality metrics to express measurable QoS characteristics. Select two metrics from the list and provide a descriptive explanation of the importance of including these metrics in the SLA. Please indicate the priority that should be placed on the metrics you selected when negotiating an SLA. Availability – up-time, outages, service duration Reliability – minimum time between failures, guaranteed rate of successful responses Performance – capacity, response time, and delivery time guarantees Scalability – capacity fluctuation and responsiveness guarantees Resiliency – mean-time to switchover and recovery Security – security measures such as anti-virus updates and patching Your initial post is due by 11:59 PM Wednesday 8/14/19 and be a minimum of 500 words. .