SlideShare a Scribd company logo
SLAs use service quality metrics to express measurable QoS
characteristics. Select
two metrics from the list
and provide
a descriptive explanation of the importance of including these
metrics
in the SLA.
Please indicate the priority that should be placed on the metrics
you selected when negotiating an SLA.
Availability – up-time, outages, service duration
Reliability – minimum time between failures, guaranteed rate of
successful responses
Performance – capacity, response time, and delivery time
guarantees
Scalability – capacity fluctuation and responsiveness
guarantees
Resiliency – mean-time to switchover and recovery
Security – security measures such as anti-virus updates and
patching
Your initial post is due by 11:59 PM Wednesday 8/14/19 and be
a minimum of 500 words.
SLAs use service quality metrics to express measurable QoS chara.docx

More Related Content

More from jennifer822

Small Business Management, 18eLongeneckerPettyPalichH.docx
Small Business Management, 18eLongeneckerPettyPalichH.docxSmall Business Management, 18eLongeneckerPettyPalichH.docx
Small Business Management, 18eLongeneckerPettyPalichH.docx
jennifer822
 
Small business was considered the future. Is it still amidst ev.docx
Small business was considered the future. Is it still amidst ev.docxSmall business was considered the future. Is it still amidst ev.docx
Small business was considered the future. Is it still amidst ev.docx
jennifer822
 
SMALL BUSINESS LAW .docx
SMALL BUSINESS LAW                                              .docxSMALL BUSINESS LAW                                              .docx
SMALL BUSINESS LAW .docx
jennifer822
 
Small Business Data BreachThesis statement In this i.docx
Small Business Data BreachThesis statement    In this i.docxSmall Business Data BreachThesis statement    In this i.docx
Small Business Data BreachThesis statement In this i.docx
jennifer822
 
Small Business Consulting Report I. INTRODUCTION In this sma.docx
Small Business Consulting Report I. INTRODUCTION In this sma.docxSmall Business Consulting Report I. INTRODUCTION In this sma.docx
Small Business Consulting Report I. INTRODUCTION In this sma.docx
jennifer822
 
SlumlordsAssume you are the Chief of Police in a large city..docx
SlumlordsAssume you are the Chief of Police in a large city..docxSlumlordsAssume you are the Chief of Police in a large city..docx
SlumlordsAssume you are the Chief of Police in a large city..docx
jennifer822
 
SLP- IT Governance Dashboards, which display data using graphi.docx
SLP- IT Governance Dashboards, which display data using graphi.docxSLP- IT Governance Dashboards, which display data using graphi.docx
SLP- IT Governance Dashboards, which display data using graphi.docx
jennifer822
 
Slowing Down Global WarmingAs Hite and Seitz (2016) discuss .docx
Slowing Down Global WarmingAs Hite and Seitz (2016) discuss .docxSlowing Down Global WarmingAs Hite and Seitz (2016) discuss .docx
Slowing Down Global WarmingAs Hite and Seitz (2016) discuss .docx
jennifer822
 
SLO 4 - Technology Use the computer for research, computation and.docx
SLO 4 - Technology Use the computer for research, computation and.docxSLO 4 - Technology Use the computer for research, computation and.docx
SLO 4 - Technology Use the computer for research, computation and.docx
jennifer822
 
SLO # 1Apply knowledge of the roles of interdisciplinary team m.docx
SLO # 1Apply knowledge of the roles of interdisciplinary team m.docxSLO # 1Apply knowledge of the roles of interdisciplinary team m.docx
SLO # 1Apply knowledge of the roles of interdisciplinary team m.docx
jennifer822
 
slides10 Crusade and the Twelfth Century.pptx.docx
slides10 Crusade and the Twelfth Century.pptx.docxslides10 Crusade and the Twelfth Century.pptx.docx
slides10 Crusade and the Twelfth Century.pptx.docx
jennifer822
 
Slides should include highlight major points with detailed speaker n.docx
Slides should include highlight major points with detailed speaker n.docxSlides should include highlight major points with detailed speaker n.docx
Slides should include highlight major points with detailed speaker n.docx
jennifer822
 
Slide concept by Anthony DAscoli FOR EDUCA.docx
Slide concept by Anthony DAscoli FOR EDUCA.docxSlide concept by Anthony DAscoli FOR EDUCA.docx
Slide concept by Anthony DAscoli FOR EDUCA.docx
jennifer822
 
Slide Designs and Visual AidesRespond to the followingCo.docx
Slide Designs and Visual AidesRespond to the followingCo.docxSlide Designs and Visual AidesRespond to the followingCo.docx
Slide Designs and Visual AidesRespond to the followingCo.docx
jennifer822
 
Slide 7. Harrison and van Hoek, Logistics Management and .docx
Slide 7. Harrison and van Hoek, Logistics Management and .docxSlide 7. Harrison and van Hoek, Logistics Management and .docx
Slide 7. Harrison and van Hoek, Logistics Management and .docx
jennifer822
 
Slide 1 - Select an Organization (like Code Breakers Group or Cyber .docx
Slide 1 - Select an Organization (like Code Breakers Group or Cyber .docxSlide 1 - Select an Organization (like Code Breakers Group or Cyber .docx
Slide 1 - Select an Organization (like Code Breakers Group or Cyber .docx
jennifer822
 
Sleep Medicine 14 (2013) 1105–1111Contents lists available a.docx
Sleep Medicine 14 (2013) 1105–1111Contents lists available a.docxSleep Medicine 14 (2013) 1105–1111Contents lists available a.docx
Sleep Medicine 14 (2013) 1105–1111Contents lists available a.docx
jennifer822
 
Slavin and Schunk (2021) posit that intentional teachers, both i.docx
Slavin and Schunk (2021) posit that intentional teachers, both i.docxSlavin and Schunk (2021) posit that intentional teachers, both i.docx
Slavin and Schunk (2021) posit that intentional teachers, both i.docx
jennifer822
 
Sleep & MemoryReviewSleep, dreams, and memory consolidati.docx
Sleep & MemoryReviewSleep, dreams, and memory consolidati.docxSleep & MemoryReviewSleep, dreams, and memory consolidati.docx
Sleep & MemoryReviewSleep, dreams, and memory consolidati.docx
jennifer822
 
SlaveryEssential to economic development of America· Mostly .docx
SlaveryEssential to economic development of America· Mostly .docxSlaveryEssential to economic development of America· Mostly .docx
SlaveryEssential to economic development of America· Mostly .docx
jennifer822
 

More from jennifer822 (20)

Small Business Management, 18eLongeneckerPettyPalichH.docx
Small Business Management, 18eLongeneckerPettyPalichH.docxSmall Business Management, 18eLongeneckerPettyPalichH.docx
Small Business Management, 18eLongeneckerPettyPalichH.docx
 
Small business was considered the future. Is it still amidst ev.docx
Small business was considered the future. Is it still amidst ev.docxSmall business was considered the future. Is it still amidst ev.docx
Small business was considered the future. Is it still amidst ev.docx
 
SMALL BUSINESS LAW .docx
SMALL BUSINESS LAW                                              .docxSMALL BUSINESS LAW                                              .docx
SMALL BUSINESS LAW .docx
 
Small Business Data BreachThesis statement In this i.docx
Small Business Data BreachThesis statement    In this i.docxSmall Business Data BreachThesis statement    In this i.docx
Small Business Data BreachThesis statement In this i.docx
 
Small Business Consulting Report I. INTRODUCTION In this sma.docx
Small Business Consulting Report I. INTRODUCTION In this sma.docxSmall Business Consulting Report I. INTRODUCTION In this sma.docx
Small Business Consulting Report I. INTRODUCTION In this sma.docx
 
SlumlordsAssume you are the Chief of Police in a large city..docx
SlumlordsAssume you are the Chief of Police in a large city..docxSlumlordsAssume you are the Chief of Police in a large city..docx
SlumlordsAssume you are the Chief of Police in a large city..docx
 
SLP- IT Governance Dashboards, which display data using graphi.docx
SLP- IT Governance Dashboards, which display data using graphi.docxSLP- IT Governance Dashboards, which display data using graphi.docx
SLP- IT Governance Dashboards, which display data using graphi.docx
 
Slowing Down Global WarmingAs Hite and Seitz (2016) discuss .docx
Slowing Down Global WarmingAs Hite and Seitz (2016) discuss .docxSlowing Down Global WarmingAs Hite and Seitz (2016) discuss .docx
Slowing Down Global WarmingAs Hite and Seitz (2016) discuss .docx
 
SLO 4 - Technology Use the computer for research, computation and.docx
SLO 4 - Technology Use the computer for research, computation and.docxSLO 4 - Technology Use the computer for research, computation and.docx
SLO 4 - Technology Use the computer for research, computation and.docx
 
SLO # 1Apply knowledge of the roles of interdisciplinary team m.docx
SLO # 1Apply knowledge of the roles of interdisciplinary team m.docxSLO # 1Apply knowledge of the roles of interdisciplinary team m.docx
SLO # 1Apply knowledge of the roles of interdisciplinary team m.docx
 
slides10 Crusade and the Twelfth Century.pptx.docx
slides10 Crusade and the Twelfth Century.pptx.docxslides10 Crusade and the Twelfth Century.pptx.docx
slides10 Crusade and the Twelfth Century.pptx.docx
 
Slides should include highlight major points with detailed speaker n.docx
Slides should include highlight major points with detailed speaker n.docxSlides should include highlight major points with detailed speaker n.docx
Slides should include highlight major points with detailed speaker n.docx
 
Slide concept by Anthony DAscoli FOR EDUCA.docx
Slide concept by Anthony DAscoli FOR EDUCA.docxSlide concept by Anthony DAscoli FOR EDUCA.docx
Slide concept by Anthony DAscoli FOR EDUCA.docx
 
Slide Designs and Visual AidesRespond to the followingCo.docx
Slide Designs and Visual AidesRespond to the followingCo.docxSlide Designs and Visual AidesRespond to the followingCo.docx
Slide Designs and Visual AidesRespond to the followingCo.docx
 
Slide 7. Harrison and van Hoek, Logistics Management and .docx
Slide 7. Harrison and van Hoek, Logistics Management and .docxSlide 7. Harrison and van Hoek, Logistics Management and .docx
Slide 7. Harrison and van Hoek, Logistics Management and .docx
 
Slide 1 - Select an Organization (like Code Breakers Group or Cyber .docx
Slide 1 - Select an Organization (like Code Breakers Group or Cyber .docxSlide 1 - Select an Organization (like Code Breakers Group or Cyber .docx
Slide 1 - Select an Organization (like Code Breakers Group or Cyber .docx
 
Sleep Medicine 14 (2013) 1105–1111Contents lists available a.docx
Sleep Medicine 14 (2013) 1105–1111Contents lists available a.docxSleep Medicine 14 (2013) 1105–1111Contents lists available a.docx
Sleep Medicine 14 (2013) 1105–1111Contents lists available a.docx
 
Slavin and Schunk (2021) posit that intentional teachers, both i.docx
Slavin and Schunk (2021) posit that intentional teachers, both i.docxSlavin and Schunk (2021) posit that intentional teachers, both i.docx
Slavin and Schunk (2021) posit that intentional teachers, both i.docx
 
Sleep & MemoryReviewSleep, dreams, and memory consolidati.docx
Sleep & MemoryReviewSleep, dreams, and memory consolidati.docxSleep & MemoryReviewSleep, dreams, and memory consolidati.docx
Sleep & MemoryReviewSleep, dreams, and memory consolidati.docx
 
SlaveryEssential to economic development of America· Mostly .docx
SlaveryEssential to economic development of America· Mostly .docxSlaveryEssential to economic development of America· Mostly .docx
SlaveryEssential to economic development of America· Mostly .docx
 

Recently uploaded

MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...
NelTorrente
 
The Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collectionThe Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collection
Israel Genealogy Research Association
 
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
IreneSebastianRueco1
 
Top five deadliest dog breeds in America
Top five deadliest dog breeds in AmericaTop five deadliest dog breeds in America
Top five deadliest dog breeds in America
Bisnar Chase Personal Injury Attorneys
 
Delivering Micro-Credentials in Technical and Vocational Education and Training
Delivering Micro-Credentials in Technical and Vocational Education and TrainingDelivering Micro-Credentials in Technical and Vocational Education and Training
Delivering Micro-Credentials in Technical and Vocational Education and Training
AG2 Design
 
Aficamten in HCM (SEQUOIA HCM TRIAL 2024)
Aficamten in HCM (SEQUOIA HCM TRIAL 2024)Aficamten in HCM (SEQUOIA HCM TRIAL 2024)
Aficamten in HCM (SEQUOIA HCM TRIAL 2024)
Ashish Kohli
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
heathfieldcps1
 
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxChapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Mohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
 
Assignment_4_ArianaBusciglio Marvel(1).docx
Assignment_4_ArianaBusciglio Marvel(1).docxAssignment_4_ArianaBusciglio Marvel(1).docx
Assignment_4_ArianaBusciglio Marvel(1).docx
ArianaBusciglio
 
Pride Month Slides 2024 David Douglas School District
Pride Month Slides 2024 David Douglas School DistrictPride Month Slides 2024 David Douglas School District
Pride Month Slides 2024 David Douglas School District
David Douglas School District
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
camakaiclarkmusic
 
Fresher’s Quiz 2023 at GMC Nizamabad.pptx
Fresher’s Quiz 2023 at GMC Nizamabad.pptxFresher’s Quiz 2023 at GMC Nizamabad.pptx
Fresher’s Quiz 2023 at GMC Nizamabad.pptx
SriSurya50
 
DRUGS AND ITS classification slide share
DRUGS AND ITS classification slide shareDRUGS AND ITS classification slide share
DRUGS AND ITS classification slide share
taiba qazi
 
kitab khulasah nurul yaqin jilid 1 - 2.pptx
kitab khulasah nurul yaqin jilid 1 - 2.pptxkitab khulasah nurul yaqin jilid 1 - 2.pptx
kitab khulasah nurul yaqin jilid 1 - 2.pptx
datarid22
 
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Dr. Vinod Kumar Kanvaria
 
Digital Artifact 1 - 10VCD Environments Unit
Digital Artifact 1 - 10VCD Environments UnitDigital Artifact 1 - 10VCD Environments Unit
Digital Artifact 1 - 10VCD Environments Unit
chanes7
 
What is the purpose of studying mathematics.pptx
What is the purpose of studying mathematics.pptxWhat is the purpose of studying mathematics.pptx
What is the purpose of studying mathematics.pptx
christianmathematics
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
TechSoup
 
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
Executive Directors Chat  Leveraging AI for Diversity, Equity, and InclusionExecutive Directors Chat  Leveraging AI for Diversity, Equity, and Inclusion
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
TechSoup
 
Reflective and Evaluative Practice...pdf
Reflective and Evaluative Practice...pdfReflective and Evaluative Practice...pdf
Reflective and Evaluative Practice...pdf
amberjdewit93
 

Recently uploaded (20)

MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...
 
The Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collectionThe Diamonds of 2023-2024 in the IGRA collection
The Diamonds of 2023-2024 in the IGRA collection
 
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
 
Top five deadliest dog breeds in America
Top five deadliest dog breeds in AmericaTop five deadliest dog breeds in America
Top five deadliest dog breeds in America
 
Delivering Micro-Credentials in Technical and Vocational Education and Training
Delivering Micro-Credentials in Technical and Vocational Education and TrainingDelivering Micro-Credentials in Technical and Vocational Education and Training
Delivering Micro-Credentials in Technical and Vocational Education and Training
 
Aficamten in HCM (SEQUOIA HCM TRIAL 2024)
Aficamten in HCM (SEQUOIA HCM TRIAL 2024)Aficamten in HCM (SEQUOIA HCM TRIAL 2024)
Aficamten in HCM (SEQUOIA HCM TRIAL 2024)
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
 
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxChapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
 
Assignment_4_ArianaBusciglio Marvel(1).docx
Assignment_4_ArianaBusciglio Marvel(1).docxAssignment_4_ArianaBusciglio Marvel(1).docx
Assignment_4_ArianaBusciglio Marvel(1).docx
 
Pride Month Slides 2024 David Douglas School District
Pride Month Slides 2024 David Douglas School DistrictPride Month Slides 2024 David Douglas School District
Pride Month Slides 2024 David Douglas School District
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
 
Fresher’s Quiz 2023 at GMC Nizamabad.pptx
Fresher’s Quiz 2023 at GMC Nizamabad.pptxFresher’s Quiz 2023 at GMC Nizamabad.pptx
Fresher’s Quiz 2023 at GMC Nizamabad.pptx
 
DRUGS AND ITS classification slide share
DRUGS AND ITS classification slide shareDRUGS AND ITS classification slide share
DRUGS AND ITS classification slide share
 
kitab khulasah nurul yaqin jilid 1 - 2.pptx
kitab khulasah nurul yaqin jilid 1 - 2.pptxkitab khulasah nurul yaqin jilid 1 - 2.pptx
kitab khulasah nurul yaqin jilid 1 - 2.pptx
 
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
 
Digital Artifact 1 - 10VCD Environments Unit
Digital Artifact 1 - 10VCD Environments UnitDigital Artifact 1 - 10VCD Environments Unit
Digital Artifact 1 - 10VCD Environments Unit
 
What is the purpose of studying mathematics.pptx
What is the purpose of studying mathematics.pptxWhat is the purpose of studying mathematics.pptx
What is the purpose of studying mathematics.pptx
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
 
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
Executive Directors Chat  Leveraging AI for Diversity, Equity, and InclusionExecutive Directors Chat  Leveraging AI for Diversity, Equity, and Inclusion
Executive Directors Chat Leveraging AI for Diversity, Equity, and Inclusion
 
Reflective and Evaluative Practice...pdf
Reflective and Evaluative Practice...pdfReflective and Evaluative Practice...pdf
Reflective and Evaluative Practice...pdf
 

SLAs use service quality metrics to express measurable QoS chara.docx

  • 1. SLAs use service quality metrics to express measurable QoS characteristics. Select two metrics from the list and provide a descriptive explanation of the importance of including these metrics in the SLA. Please indicate the priority that should be placed on the metrics you selected when negotiating an SLA. Availability – up-time, outages, service duration Reliability – minimum time between failures, guaranteed rate of successful responses Performance – capacity, response time, and delivery time guarantees Scalability – capacity fluctuation and responsiveness guarantees Resiliency – mean-time to switchover and recovery Security – security measures such as anti-virus updates and patching Your initial post is due by 11:59 PM Wednesday 8/14/19 and be a minimum of 500 words.