SkillsIQ Limited supports various industries in Australia through 18 Industry Reference Committees. The document discusses challenges and opportunities in the sport and recreation, wholesale/retail/personal services, and tourism/hospitality industries. It provides employment outlook data showing expected job growth in various occupations in each industry through 2019. Current training package work is also outlined for each industry.

1. SkillsIQ Limited
NSW ITAB
Sport & Recreation
Wholesale, Retail & Personal Services
Tourism & Hospitality
August 2017

2. SkillsIQ Limited
• National not-for-profit, independent organisation
• Support ‘people facing’ industries
• Service Skills Organisation providing services to
a range of Industry Reference Committees
• Support Industry Reference Committees to
undertake training product development to
ensure skills meet current & future industry needs

3. Our 18 Industry Reference Committees
• Aboriginal and Torres Strait Islander
Health Worker
• Ambulance and Paramedic
• Children’s Education and Care
• Client Services
• Community Sector and Development
• Complementary Health
• Cross-Sector Skills Committee
• Dental
• Direct Client Care and Support
• Enrolled Nursing
• First Aid
• Local Government
• Personal Services
• Public Sector
• Sport and Recreation
• Technicians Support Services
• Tourism, Travel and Hospitality
• Wholesale and Retail

4. NSW ITAB
Advise NSW government on training & skills needs
of the service industries:
• Retail & Wholesale,
• Sport, Fitness & Recreation
• Hairdressing & Barbering
• Beauty Services
• Floristry
• Community Pharmacy
• Funeral Services
• Tourism, Travel & Hospitality
• Events
• Accommodation Services

5. NSW Industry Advisory Committees
• Sport & Recreation
• Wholesale, Retail & Personal Services
• Tourism & Hospitality

6. Training Package Overview
Sport, Fitness & Recreation
• 2 Training Packages
• 23 Qualifications
Wholesale, Retail &
Personal Services
• Retail Services
• 2 Training Packages
• 11 Qualifications
• Hairdressing & Beauty
• 2 Training Packages
• 12 Qualifications
• Floristry Services
• 1 Training Package
• 4 Qualifications
• Funeral Services
• 1 Training Package
• 8 Qualifications
Tourism, Travel &
Hospitality
• 1 Training Package
• 33 Qualifications

7. Current Training Package Work
Sport, Fitness & Recreation
• Outdoor Recreation (Equine)
• Outdoor Recreation
• Coaching & Officiating
• Total = 14 Qualifications
Wholesale, Retail &
Personal Services
• Retail Merchandise (new)
• Visual Merchandising
• IPL & Laser for Hair Reduction
• Total = 3 Qualifications
Tourism, Travel &
Hospitality
• Gaming (new)
• Events
• Total - 4 Qualifications

8. Providing feedback & staying informed

9. Industry Skills Forecasts
Challenges & Opportunities

10. Sport & Recreation - Industry Challenges &
Opportunities
• Income & population growth - Increased spending
• Health-consciousness population - Increased spending
• High operating costs – Reliance on sponsorship/ membership
• Government funding & grants – Greater investment in sector

11. Sport & Recreation – Workforce Challenges &
Opportunities
• Rural & remote locations – Poor attraction & retention
• Reliance on volunteers – Demand for greater professionalism
• Multi-skilled workforce – Need to work across various jobs
• Delivery of community sports & recreation – Need skilled staff

12. Sport & Recreation – Employment Outlook
• Sports Coaches, Instructors & Officials
• Fitness instructors
• Sportspersons
• Amusement, Fitness & Sports Centre
Managers
• Outdoor Adventure Guides
Up to 50,000
Less than 5,000
• 17th largest sector of employment in Australia by 2017 (Dept of Employment)
• By 2019 number of jobs across Australia to grow by: (Austn Government Job Outlook):

13. WRAPS - Sector Challenges & Opportunities
• Heightened customer expectations – Businesses must innovate
• Digital marketing & social media – Online engagement essential
• Rapid advances in technology – New or refined skills needed
• Increasing competition - New international market entrants
• Income and population growth – Increased discretionary spending
• Growing consumer consciousness – Want ethically-sourced products
• Employment of young Australians – Development of key skills

14. WRAPS - Workforce Challenges &
Opportunities
• Skills shortages - Frontline service, management, digital & social media skills
• Attraction, retention & development - Not valued as career choice
• Employee experience levels – Lack of quality training
• Developing talent – Low investment in training staff

15. WRAPS – Employment Outlook
Over 50,000
Less than 5,000
• Retail industry to grow by 8.4% by 2020 (Dept of Employment)
• By 2019 number of jobs across Australia to grow by: (Austn Government Job Outlook)
• Sales Assistants/Retail Supervisors/ Retail
Managers
• Cooks/Café & Restaurant Owners/ Café
Workers/ Hairdressers & Barbers
• Visual Merchandisers/Pharmacy Sales
Assistants/Beauty Therapists
• Florists/Funeral Workers

16. Tourism & Hospitality - Industry Challenges &
Opportunities
• Heightened customer expectations – More personalised service
• Increased demand for cultural experiences
• Low rates of apprentices – Poor enrolments & completions
• Licensing & regulations issues – Disparity between states

17. Tourism & Hospitality - Workforce Challenges
& Opportunities
• Rural & remote locations – Poor attraction & retention
• Seasonal nature of work – Limited availability of workers
• Difficulties in finding skilled employees
• Australia’s ageing population and workforce

18. Tourism & Hospitality – Employment Outlook
• Chefs/Kitchenhands/Waiters
• Cooks/Café & Restaurant Owners/Café
Workers
• Hotel & Motel Managers/Travel Advisers
• Bar Attendants & Baristas
• Caravan & Camping Ground
Managers/Club Managers
Over 50,000
Less than 5,000
• 5th largest sector of employment in Australia by 2020 (Dept of Employment)
• By 2019 number of jobs across Australia to grow by: (Austn Government Job Outlook):

19. Find out more…
• Sport & Recreation
• Wholesale, Retail & Personal
Services
• Tourism & Hospitality

20. Questions….
Julie Giuffre
Executive Officer – NSW ITAB
P 02 9392 8100
E Julie.giuffre@skillsiq.com.au
W www.skillsiq.com.au
@SkillsIQ
@skillsiq