A brief run-through of various group-based and individual techniques for using the wonders of sketching in Service Design. The second half of the presentation covers hands-on drawing techniques to tackle common objects and other things often drawn in Service Design artefacts.
Customer journey mapping with UXPressiaYuri Vedenin
8 steps to perfect experience when you are applying customer journey mapping with UXPressia: starting from Personas and ending up with generating improvement ideas for your map. Once you are ready with you journey map, share it with your team and colleagues.
Presentation by NESTA on Designing and Prototyping made at the OECD Conferenc...OECD Governance
This presentation by Brenton Caffin, Sonja Dahl and Bas Leurs (Nesta), was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
Managing The Design Process oleh Terry Lee Stones
Mengoptimalkan penggunaan design grafis dalam cara yang praktis dan nyata. Memahami bagaimana proses kolaborasi yang berlangsung akan perlu mempelajari beberapa bahasa baru, juga tools dan teknik, dalam mengaplikasikan menejemen design dan hubungannya dengan konsep kepemimpinan design
Customer journey mapping with UXPressiaYuri Vedenin
8 steps to perfect experience when you are applying customer journey mapping with UXPressia: starting from Personas and ending up with generating improvement ideas for your map. Once you are ready with you journey map, share it with your team and colleagues.
Presentation by NESTA on Designing and Prototyping made at the OECD Conferenc...OECD Governance
This presentation by Brenton Caffin, Sonja Dahl and Bas Leurs (Nesta), was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
Managing The Design Process oleh Terry Lee Stones
Mengoptimalkan penggunaan design grafis dalam cara yang praktis dan nyata. Memahami bagaimana proses kolaborasi yang berlangsung akan perlu mempelajari beberapa bahasa baru, juga tools dan teknik, dalam mengaplikasikan menejemen design dan hubungannya dengan konsep kepemimpinan design
UX South West - Engaging clients meaningfully in the process of digital designAlan Colville
Great digital experience happen when we engage clients, not just users, meaningfully in the process of digital design.
This workshop describes techniques, which not only demonstrate the value of UX, but build better client / designer relationships.
Take a deep dive look at my world, mentality, and processes. Here, I share past work like web design and illustration. I also share some thoughts about the future.
Jeff Swystun presented these insights and observations at the International Design Symposium in China. Now in the form of a white paper from Swystun Communications, find out how you can design so each consumer believes what you produced had them specifically in mind.
User Experience Research: Deriving Insights for Customer DevelopmentNoreen Whysel
Workshop on deriving insights for Customer Development with user experience research techniques. Presented to Project 2.8 cohort of entrepreneur women hosted by the Columbia Venture Community.
Our Graphic Designing Training Courses in Chandigarh offer a comprehensive learning experience for individuals passionate about visual creativity and communication. These courses are meticulously designed to equip students with the skills, tools, and knowledge needed to excel in the dynamic field of graphic design.
Covering a wide range of topics, from design principles and typography to industry-standard software applications, our courses ensure that students are well-versed in both the artistic and technical aspects of graphic design. With hands-on projects and practical assignments, students gain real-world experience in creating captivating visuals, logos, banners, and more.
Led by experienced instructors who are themselves professionals in the field, our training provides insights into industry trends and best practices, enabling students to create designs that resonate with target audiences. Our Graphic Designing Training Courses in Chandigarh are perfect for beginners looking to embark on a creative career path as well as professionals seeking to enhance their design skills.
In an era where visual communication plays a crucial role in conveying messages effectively, graphic design skills are in high demand across various industries. By enrolling in our courses, students open doors to a world of opportunities in advertising, marketing, branding, and digital media. Whether you dream of becoming a freelance designer or joining a creative agency, our Graphic Designing Training Courses in Chandigarh are the stepping stones toward a vibrant and rewarding career in the realm of visual storytelling.
Design Thinking is an innovative approach to solve the problems. It usually involves a unique way of collectively finding the alternatives and options by brainstorming and consulting with others.
ECH Creative Agency was founded in 2017 as a strategic design agency that provides suitable and customized branding solutions for the needs of your business. With our professional and enthusiastic team, we desire to turn your business ideas into reality, developing size, and expanding the influences of your brand on the competitive digital economy market.
In this presentation, Jason Fiske shares his experience introducing and implementing service design at Farm Credit Canada. He focuses on what worked well and how champions of service design can implement the practice within a similar corporate environment.
The third lecture as part of the University of Canterbury causes on Design Thinking. This lecture was taught by Mark Billinghurst on December 10th 2013 and focuses on how to create a good problem statement.
What does your job title really mean? / Ben Fausone & Yannic ScheffelService Experience Camp
This is Ben Fausone & Yannic Scheffel’s presentation from Service Experience Camp 2016 on What does your job title really mean, held on Day 1 in Raum 5.
[Tech in Asia Devtalk 2019] Design Facilitation to Generate Product ConceptFarah Nuraini
As our product grows mature, designing solution will be getting complex to the point the designer might not be able to do that alone within the short amount of time. In that case, Design Facilitation might help to solve the issues.
To be a good designer you need to be curious about life; the strongest ideas are born from our experiences and the knowledge we gain from them. The more we see and the more we know, the greater the amount of fuel we have for generating ideas.
Software instructions by IKEA? 3 ways to make your documentation more visualBen Crothers
We can't all give our customers instructions using just pictures (like IKEA), but there are still ways that we can bring better visual communication into our product documentation. Here are the 3 ways, and the first way actually helps you and your team, too.
Getting and keeping your teams healthy... the Atlassian wayBen Crothers
Is something not quite in your team, but you just can't put your finger on it? Seeing yourself as a doctor, and your team as a patient opens up new conversations you can have, based on team 'vital signs'. Let Atlassian veterans Dominic and Ben show you how and why we created a little thing called the Team Health Monitor, and how you can use it to harness the power and increase the confidence of your own healthy teams.
UX South West - Engaging clients meaningfully in the process of digital designAlan Colville
Great digital experience happen when we engage clients, not just users, meaningfully in the process of digital design.
This workshop describes techniques, which not only demonstrate the value of UX, but build better client / designer relationships.
Take a deep dive look at my world, mentality, and processes. Here, I share past work like web design and illustration. I also share some thoughts about the future.
Jeff Swystun presented these insights and observations at the International Design Symposium in China. Now in the form of a white paper from Swystun Communications, find out how you can design so each consumer believes what you produced had them specifically in mind.
User Experience Research: Deriving Insights for Customer DevelopmentNoreen Whysel
Workshop on deriving insights for Customer Development with user experience research techniques. Presented to Project 2.8 cohort of entrepreneur women hosted by the Columbia Venture Community.
Our Graphic Designing Training Courses in Chandigarh offer a comprehensive learning experience for individuals passionate about visual creativity and communication. These courses are meticulously designed to equip students with the skills, tools, and knowledge needed to excel in the dynamic field of graphic design.
Covering a wide range of topics, from design principles and typography to industry-standard software applications, our courses ensure that students are well-versed in both the artistic and technical aspects of graphic design. With hands-on projects and practical assignments, students gain real-world experience in creating captivating visuals, logos, banners, and more.
Led by experienced instructors who are themselves professionals in the field, our training provides insights into industry trends and best practices, enabling students to create designs that resonate with target audiences. Our Graphic Designing Training Courses in Chandigarh are perfect for beginners looking to embark on a creative career path as well as professionals seeking to enhance their design skills.
In an era where visual communication plays a crucial role in conveying messages effectively, graphic design skills are in high demand across various industries. By enrolling in our courses, students open doors to a world of opportunities in advertising, marketing, branding, and digital media. Whether you dream of becoming a freelance designer or joining a creative agency, our Graphic Designing Training Courses in Chandigarh are the stepping stones toward a vibrant and rewarding career in the realm of visual storytelling.
Design Thinking is an innovative approach to solve the problems. It usually involves a unique way of collectively finding the alternatives and options by brainstorming and consulting with others.
ECH Creative Agency was founded in 2017 as a strategic design agency that provides suitable and customized branding solutions for the needs of your business. With our professional and enthusiastic team, we desire to turn your business ideas into reality, developing size, and expanding the influences of your brand on the competitive digital economy market.
In this presentation, Jason Fiske shares his experience introducing and implementing service design at Farm Credit Canada. He focuses on what worked well and how champions of service design can implement the practice within a similar corporate environment.
The third lecture as part of the University of Canterbury causes on Design Thinking. This lecture was taught by Mark Billinghurst on December 10th 2013 and focuses on how to create a good problem statement.
What does your job title really mean? / Ben Fausone & Yannic ScheffelService Experience Camp
This is Ben Fausone & Yannic Scheffel’s presentation from Service Experience Camp 2016 on What does your job title really mean, held on Day 1 in Raum 5.
[Tech in Asia Devtalk 2019] Design Facilitation to Generate Product ConceptFarah Nuraini
As our product grows mature, designing solution will be getting complex to the point the designer might not be able to do that alone within the short amount of time. In that case, Design Facilitation might help to solve the issues.
To be a good designer you need to be curious about life; the strongest ideas are born from our experiences and the knowledge we gain from them. The more we see and the more we know, the greater the amount of fuel we have for generating ideas.
Software instructions by IKEA? 3 ways to make your documentation more visualBen Crothers
We can't all give our customers instructions using just pictures (like IKEA), but there are still ways that we can bring better visual communication into our product documentation. Here are the 3 ways, and the first way actually helps you and your team, too.
Getting and keeping your teams healthy... the Atlassian wayBen Crothers
Is something not quite in your team, but you just can't put your finger on it? Seeing yourself as a doctor, and your team as a patient opens up new conversations you can have, based on team 'vital signs'. Let Atlassian veterans Dominic and Ben show you how and why we created a little thing called the Team Health Monitor, and how you can use it to harness the power and increase the confidence of your own healthy teams.
Going from good to great with concept testingBen Crothers
We all have challenges in coming up with better ideas for our products, and making the right decisions based on those ideas. Concept testing can be a huge help in creative confidence. This talk shows you what's involved in concept testing, how creative anxieties are holding you back, and how concept testing can help.
Bring Out Your Inner Design Thinker: Crafting Your Own Tools for ChangeBen Crothers
This talk was given at Link Festival, Melbourne (2015). It explores how we can all use the lo-fi materials we have in our office stationery cupboards to make simple but innovative tools for teams to use, to help them in strategy, decision-making, prioritisation and communication. Not just for designers! But for any team.
Personas - redesigning their content, rethinking their formBen Crothers
This is for UX designers, HCI and service designers, as well as anyone in product strategy, marketing and product management. At IxDA on Thursday 27 Nov 2014, I shared how we at Atlassian redesigned our personas. But what's more important is how you can re-think your personas and not only design their *content* the right way, but their *form* in a new way, to make them much more intuitive to use.
This is one of the bootcamp sessions we have on offer at Atlassian. The slide that the staff see for the bootcamp session is Atlassian IP, but I wanted to share it as a sketchnote. After all, the process itself is based on the d.school design thinking methodology.
Guiding the way to living greener - how psychology helped IA for a new govern...Ben Crothers
Government websites are breaking away from the dense and impenetrable text-laden internally-focused patterns of old and embracing user-centred design. Even so, they can face big challenges when it comes to communicating government content and agendas. How can they push large amounts of information in light, easy-to-digest ways?
This session will demonstrate how personas, information architecture and user interface design tackled these issues in the newly released government website www.livinggreener.gov.au. Find out how applying psychological principles contributed to an approach that treated people holistically, putting not only them but their individual life experience and situations at the centre of their online experience.
It will also show how a regular approach of lining up information into topical categories wasn’t enough; a ‘concierge’ guide-style model was conceived to cater for people of all levels of ‘green’ knowledge to move them on a journey through to action.
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
1. Sketching in Service Design
Service Design Thinks & Drinks
Ben Crothers, Digital Eskimo
@bencrothers
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
4. What we are talking about
Sketching to help others communicate to us
Sketching to help us communicate to others
Hints and tips for Service Design sketching
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
7. Storyboards as a group activity
Done individually or in small groups
Good for:
Capturing existing experiences or problems
Capturing desired experiences or solutions
My point of view or target user point of view
Can be more economical than enactment, or a step
toward loosening up for enactment
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
8. Storyboards as a group activity
How:
Use a template of 6 frames
Help them along the way with stick-on emoticons
Provide a prompt sheet to remind participants about
actions, expectations, decisions, responses, emotions
Have each participant present their storyboard
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
11. Personas (or nudies)
Good for:
Small groups
Scrutiny and discussion for authentic target audiences
Watch out for:
'Aspirational' personas
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
12. Personas (or nudies)
How:
Start with a nudie template
Help them along the way with stick-on emoticons,
icons, media and website preferences
Provide a prompt sheet to remind participants about
behaviours, drivers, preferences, scenario
Have each participant present their nudie
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
14. Customer journey maps
Good for:
Combining a target user's experience with other
systems, processes and actors impacting the
experience that they may/may not see
Small groups to co-create
Not good for:
Individual work
Detail
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
15. Customer journey maps
How:
Ideally, start with a persona the group created
Have a clear objective in mind
Wind them up and let them go
Use post-it notes and other detachable things as part
of the sketch
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
17. Graphic facilitation
Capturing a group discussion as a concise set of
sketched concepts, objects and interactions
Good for:
Helping a group to work through and clarify a solution,
capture questions and issues
Watch out for:
Can be counter-productive if not confident
Potentially distracting
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
20. Object and domain modelling
Capturing an existing or proposed landscape of objects
and relationships
Good for:
Helping anyone to grasp an issue or your solution
Building up a library of reusable icons
Watch out for:
Can get too complicated if you're not careful
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
31. Sketch with confidence
Sketching is a powerful means of communication
As a designer, be as confident with sketching as you
are with designing, facilitating and speaking
Let your sketches be part of the sell, and watch the
magic!
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
32. Go easy on yourself
Start simple
Sketch for fun
Get good at the simple stuff
Copy others (for practice)
Sketching in Service Design | Service Design Thinks & Drinks, April 2012
33. Slow down
You can't draw quickly and accurately straight away
Start drawing slowly and focus on accuracy
Sketching in Service Design | Service Design Thinks & Drinks, April 2012