1. G.Sivakumar
1st Floor, No 819,Vijayalakshmi Nilaya
20th Main, 23rd Cross
HSR layout Sector 2 ,Opp Cambridge public school
Bangalore 560102
+91 9916222769
sivakumar.ganapathy@yahoo.com
OBJECTIVE
Experienced product support,customer relations and maintenance professional,having proven and
demonstrated knowledge with over 16 years of experience in analytical instruments such as DSC, MDSC,
TGA, Hi-Res TGA, TMA, Dilatometer and Rheometers and good command and flamboyance over
English looking for suitableposition.
FORMATION
1990 ‖ BE in Electronics and Communication Engineering from Bharathidasan University,Trichy, India.
2001 ‖ Sun certification for system Administrator in Solaris 8 (Sun Unix) from Sun Microsystems.
2010 ‖ Obtained “Very Good” in Upper-intermediatelevel English Executive course from British Council,
Chennai, India for speaking, writingand listeningin English.
2010 ‖ Scored 76 out of 100 in certificateLevel A1 from Goethe Institute,Chennai, India for speaking,
writing,reading and listeningin Deutsch.
KEY SKILLS AND CORE COMPETENCIES
 Very good written,oral and presentation skills with good degree of technical knowledge.
 Motivation to listen and learn.
 Strongwork ethics with uncompromisingintegrity
 Coordination, team working, organizational and leadership skills.
 Good command and fluency over English and modest understandingof Deutsch
 Good background in cooperation with international teams for support development.
PROFESSIONAL EXPERIENCE
August 2014 – March 2015
Anton Paar India, Bangalore
Area Sales Manager – Rheology
 Selling of Rheometers with all accessories
 Target achievement with vision
 Coordinating with servicepersonnel and management
 Support company in reaching goals and objectives related to sales, productivity,profitabilityand
industry penetration,amongother areas
 Achieved 2015 FY complete year target in the first quarter itself.

2. April 2013 – June 2014
Inkarp instruments,Bangalore
Business Manager – Thermal analysis and battery tester
 The product management of the analytical instruments
 Budget and target forecastingwith control
 Maintenance, supervising and trainingof servicepersonnel
 Assists company in reachinggoals and objectives related to sales, productivity,profitability and
industry penetration,amongother areas
 Handling DSC, TGA, TMA and DMA of Hitachi Hitech, Japan
 Product management and marketingof Maccor US battery testingequipments
January 2011 – January 2013
Aachen, Germany
English trainer and Thermal analysis consultant
 Engaged in preparation and training of TOEFL, GMAT (non-profitable).
 Both online and offline consultation of product support of Thermal Instruments.
 Offshore application support and management of Rheology equipments
January 2007 – June 2010
Inkarp Instruments (www.inkarp.co.in),Hyderabad,India.
Product Manager for SIINT thermal analyzers.
 Established and positioned SIINT products against thermal analyzers competition in India.
 Offered lots of product presentations alongwith thefeatures and reasoning.
 Developed knowledge about SIINT products for the customers in thermal market.
 Acted as a leader within thefirm during the process of product planningand marketing.
 Trained and explained the sales force regarding SIINT products in the annual meetings.
 Supervising business and marketing of analytical equipments.
 Conducted online conference and meeting to guide sales team.
 Assisted in managing the entireproduct cycle from the beginning.
 Tracked metrics, customer care, consumer feedback, dashboard, as well as customer satisfaction
 Played a vital role in planningproduct strategy and road map.
 Prepared strategies as an expert and positioned SIINT product against market competition.
 Instruments handled: DSC, TGA, TMA and DMS of SIINT, Japan
July 2006 – November 2006
Chromline Equipments (www.chromlineindia.com),Bangalore, India.
Technical Support Manager for Bähr thermal analyzers.
 Provided end-user support and application support for the Bahr users.
 Responsible for product presentation and support of rheometers.
 Technical support to plan upgrades, resolveuser problems,etc.
 Instruments handled:Bähr thermal analyzers and Rheologica (Sweden)’s rheometers.

3. November 2002 – January 2006
TA Instruments - Waters (I) Pvt Ltd (www.tainstruments.com), Bangalore,India.
Assistant Manager (Customer Support) for TA instruments thermal analyzers and rheometers.
 Effective handlingof installation,trainingand application of thermal analyzers and rheometers
in India.
 Failure rateanalysis and co-ordination with central office and principals in US towards
increasingthe effectiveness of the team.
 Organized and trained other regional engineers to achieve the highest level of customer
satisfaction.
 Wholly responsiblefor generating servicerevenue of around 290K $ which is 180% above budget
in the calendar year of 2005 - 2006.
 Played decisive and pivotal role in demonstratingcompany’s products in conferences such as
Anacon.
 Instruments handled: DSC, TGA, TMA, DMA and Rheometer from TA Instruments and
Controlled strain rheometers from Rheometrics.
August 1993 – January 2001
Spectronic Instruments, Chennai,India.
Technical Services Engineer for TA instruments thermal analyzers and rheometers.
 Installation,customer support,maintenanceand servicingof analytical instruments
manufactured by DuPont Inc, US.
 Instruments handled:All thermal analyzers such as DSC, TGA, TMA and DMA and controlled
Stress Rheometers from DuPont.
MAJOR ACHIEVEMENTS
 Installation of Q2000 DSC, Q500 TGA, Q400 TMA and Q800 DMA at ISRO, Bangalore
 Installation of Q2000 DSC and relocation of Rheometrics Rheometers.
 First installation and application trainingof Q2000 DSC and 21CFR in DRL, Hyderabad
 Achieved 2015 FY complete year target in the first quarter itself
INSTRUMENTS HANDLED
 All DSC, TGA, TMA and DMA versions of TA Instruments and all DSC, TGA, TMA and DMA
versions of SIINT
 All Rheometers from TA instruments and Rheometrics.Some versions of Rheologica
 Modulated DSC and Modulated TGA of TA instruments
 Dilatometer from Bahr
PERSONAL DETAILS
 Date of birth:22nd July 1969
 Marital status:Married
 Location preference: Bangalore

4. TRAINING AND CONFERENCES
 1996 - Extrad instrumentation,Singapore – for Modulated DSC training.
 1997 - TA Instruments Inc,Delaware, USA – for DMA and Rheometers.
 1997 - SWO polymer technique, Krefeld, Germany – for Thermal conductivity analyzer.
 2003,2004, 2005 - TA Instruments Inc, USA and UK – for DMA and Rheometers training.
 2006 - TA Instruments,Shanghai.
 2007 - SIINT (Seiko Instruments),Japan – for Thermal analyzers and DMA training.