This document discusses stakeholder engagement practices at an Indian power company. It outlines the company's process for identifying and engaging various stakeholder groups, including customers, local communities, suppliers, and government bodies. It also describes the company's efforts related to human rights, environmental stewardship, community development, and addressing consumer issues. The company aims to operate transparently and responsibly through stakeholder consultations and compliance with relevant laws and standards.

2. Board of Directors

3. Employees

4. Local Government BDO,SDM,DM

5. Panchayat and panchayat leader

6. Village Advisory Development Committee (VADC)

7. NGOs

8. Influential people,

9. People Representative e.g. Gram Pradhan, MLA, MP

11. Socio-economic survey

12. Social Impact evaluation

13. Informal and Formal Communication

14. Media Briefing

15. Formal Meetings

16. Implementing, Reporting, monitoring

17. Concept < Report /Explain

19. Strong Brand Name

20. Industry leadership Position

21. Wide range of growth opportunities

22. Focus on Long term development

23. No. 1 company in the power sector in India

24. To be the worlds largest and best power producer powering India growth

26. company Field Visit Observations with Indicators on Good Human Rights Practices company supports and respects International Human Rights in the company's sphere of influence, and makes sure that their own corporations are not complicit with Human rights violation. company has been maintaining transparency and sharing the information concerning different stakeholders through various consultative and participatory forums. The organisation prevents use of forced and compulsory labor Safety committees comprise personnel from labor & management.

27. company attempts to end discrimination in the workplace Focus on Women’s empowerment by promoting gender equality Enabling employment for over 450 persons who are differently abled employees- Highest in Any PSU in India. Significant representations from Tribal areas/Backward class deployment in work force etc in line with National Priorities on Affirmative actions and overcoming issues of discrimination on caste, creed & color basis. company does not have child labor The right to collective bargaining and recognition of freedom of association is a normal practice. company arranges for third party review of socio-economic practices and there is extensive focus on capacity building activities company Field Visit Observations with Indicators on Good Human Rights Practices

28. Environmental Issues Environmental Management Cell, 1981 Regulatory standard for height of stack taken on the basis of that maintained by company Among firsts in India to start Environmental Impact Assessment (EIA) Air Pollution control devices like Electro-static Precipitators (ESPs) installed at all plants Complying with all regulatory standards at all sites

31. MECHANISM FOLLOWED IN CASE OF LAND ACQUISITIONS company gets the Socio-economic surveys done by third party & Analysis Creation of Village Development Advisory Committee (VDAC) consisting of Representatives from Government, Public authorities, NGOs and other stakeholders and community representatives and Communication amongst all VDAC members regarding requirements and priorities which is then communicated to affected groups at large. Formation of dedicated Community Development Cell and Community Development Action Plan Budget Allocation and Project scheduling for Community SR activities Socio – economic impact evaluation The Plan Implementation

32. Evaluation, Feedback and Progress Reporting is done as under:

33. OTHER CSR INITIATIVES FOR COMMUNITY DEVELOPMENT BY company Capacity Building: Through opening of Schools, development of Industrial Training Institutes (ITIs) and other educational institutions Infrastructure Development like approach roads, providing the electricity to the rural areas Overall Infrastructure, Societal and Economic Development

34. Consumer Issues Direct consumers of company - State Electricity Board (SEB) which is a Government undertaking. Main consumer issues: Inadequate capacity of SEB to pay company . Lack of efficient working of SEBs. Redressal by company company enhanced their capacity through personal hand holding, interactions and meetings in the area of power stations and distribution. As a result, capacity of SEB increased by 500 MW.

35. Consumer Issues 2. Facilitating all SEBs for implementing Accelerated Power Development and Reform Programmes which resulted in quality of supply, improved the efficiency in distribution, reduction in Transmission and distribution losses and improvement in end customer satisfaction. 3. Also facilitated in implementing information technology in billing and distribution systems. 4. company also introduced incentives for prompt payment by SEBs. 5. Stakeholder mapping and engagement and held meetings with management of SEB on a 6 monthly basis

36. Consumer Issues Fair marketing practices As the prices are controlled by Central Electricity Regulatory Commission, India, all aspects of fair marketing practices are covered. Health and safety Health & Safety- ISO 9000, 14000, SA8000 have already been implemented at all 20 sites and guidelines pertaining to ISO26000 have been communicated at all sites. Consumer issues were also addressed as per guidelines provided by Ministry of Corporate Affairs and Department of Public Enterprises.