The document discusses stakeholder engagement and expectations for an organization implementing ISO 26000. It identifies key stakeholders like government, customers, shareholders, employees, suppliers, local communities, and NGOs. It outlines methods for meaningful engagement including two-way communication through meetings, conferences, and ongoing information sharing. Stakeholder expectations are identified around legal compliance, quality, profitability, work environment, timely payments, job creation, and socio-economic issues. The document provides action points for meeting expectations related to compliance, practices, intellectual property protection, business planning, policy deployment, and community development.

1. APO E-Learning Course on ISO 26000 : 2010 GROUP EXERCISE INDIA

2. Team Mrs. Binko Tirkey Mr. Sanjay Kr. Dwivedi Mr. Birendra Raturi Group Exercise-1: Stake Holders Engagement

3. Key Stakeholders Government, international treaty, Customer and consumer Share holders, employees, suppliers, people and community in the neighborhood , NGO, Sector Experts Policy Makers, regulators International Development and Financial Organization (UN, SAARC etc)

4. Engagement Methods For Stakeholder engagement to be meaningful discuss the following element a clear purpose for the engagement is understood; the stakeholder’s interests have been identified; the relationship that these interests establish between the organization and the stakeholder is direct or important; and the interests of stakeholders are relevant and significant to sustainable development. Essential feature two-way communication Informal and Formal Meeting Conferences and workshops, Public hearings, round-table discussions, advisory committees, regular and structured information Consultation procedures, collective bargaining Sponsoring local cultural activities

5. Stake Holders Expectations Government: legal compliances, proactive participation, fair practice Customer and consumer : Quality, Cost, Delivery, service and support ,CRM, IPR, info Security, certifications Share holders: Profit, Growth, Policy Deployment Employees: Work Environment and culture, Carrier Growth plan, HR Policy, Participation / involvement , Motivation, Good remuneration, health and safety Suppliers: Timely payment, planned requirements, financial and technical support, growth prospects People and community in the neighborhood : Job creation, infrastructure growth, community development, pollution free, NGO: socio economic issues, cultural, environmental Sector Experts: Policy Makers, regulators : Inputs, and adoptions

6. Actionable Points- Expectation Legal compliances : Identification and Monitoring Matrix Fair Practice: COC, Sustainability reporting IPR and Confidentiality : Sign NDA Profit, Growth : Budget, Business Plan Policy Deployment: Processes, resources, Project Implementation Plan Work Environment and culture: Work environment survey, bench marking, 5S, Kaizen, Quality Circles Financial and technical support: Need Assessment exercise, MOU Community development: aspect /impact study, facility development like roads, drinking water, community hall, hospital and school, sponsoring under privileged class Socio economic issues: Identify communication partner, co-ordination plan with local authorities and community representative.

7. Mr. Mukesh Prakash Mr. Sawan Kumar Mr. Alok Mittal Mr. Harsh Thukral Group Exercise 2: Human Rights

8. A. Fundamental Principles for Rights at Work- ISO 26000:2010 Freedom of association and effective recognition of the right to collective bargaining The elimination of all forms of forced or compulsory labour The effective abolition of child labour The elimination of discrimination in respect of employment and occupation

9. B. Key OHS challenges Policy and operational aspects addressing following needs: Physiological (physical ) Mental (Psychological) Social damages (by attending to issues such as: right to association, voice, dignity of labor, discrimination, cultural adaptability, clash of ethics, social security) Work conditions ( chronic pollution and other workplace hazards ) and Occupational health hazards Grievances resolution

10. C. Actionable points to overcome the challenges Policy aspects : Develop , implement and maintain a health, safety and working environment policy Focus on specific/special OHS issues vis a vis women, children, part-time/temporary workers etc. Operational aspects : Clearly communicate with details regarding emergency response/procedures and responsibilities amongst all employees Ensure no trade off between good health, safety and environmental standards & good performance

11. Record/Investigate OSH Issues to Benchmark and address trends etc

12. C. Actionable points to overcome the challenges (Cont.) Policy aspects : Recognize / respect - rights of workers to: obtain full and accurate information concerning the health and safety risks and the best practices used to address these risks Seek outside advice , help from experts and authorities without threat of reprisals etc on OHS issues as would be necessary Fairness & equality to all stakeholders regarding application of the best practices and regarding redressals / remedies etc. Operational aspects : OHS Indicators be used to enable corrective initiatives and accordingly develop measurements reflecting linkages with organizational growth & value creation; effects on attitude, innovativeness and employee initiatives etc as a result of SR efforts to address Human Rights to Work domain.

13. D. Who All Should be involved to Work on These Actionable Points Top Management, Promoters and Proprietors Joint labour-management health and safety committees including elected employees from key departments External stakeholders including labour department, fire safety department, hospital and clinics, disaster management support system, media, NGOs, training institutions such as APO/NPOs, insurance agencies etc.

14. 3. Environmental Responsibility Mr. Yogendra Prakash Mr. K Srinivasan Mr. Sunil Kr. Singh

15. A. Principle of “Sustainable Development” (Clause No.2.1 : Terms & Definitions : 2.1.23) Meeting the needs of present, without compromising the ability of future generations Triple Bottom Line Economical, Environmental & Social Issues “ We have not inherited the earth from our forefathers, we have borrowed it from our children ”

16. B. Prominent Environmental Challenges Clause No. : 6.5 : The Environment Sustainable Resource Usage Pollution Prevention & Control Restoration of Biodiversity Global Warming, Climate Change

17. C. Examples of Principles “Prevention of Pollution & Precaution” Clause No. : 6.5.2.1 : Principles Reduction in chemicals consumption Not immersing idols in water bodies Reduction in fuel consumption Not dumping waste on land Good design practices for equipments Environmental Impact Assessment (EIA) Life Cycle Assessment (LCA)

18. C. Examples of Principles “Polluter Pays” Clause No. : 6.5.2.1 : Principles “ Natural Justice” The one who pollutes is liable to pay investigation & rehabilitation Superfund (USA) Chemical Factory in Gujarat province, India

19. D. Good Environmental Practices (Clause No. : 6.5 : The Environment) Resource Conservation Alternative energy sources Waste-Reuse, Recovery and Recycle Pollution Control Devices Accident Preventive Measures Corrective Action, if accident occurs Accident Reporting

20. Mr. Toofan Rao Mr. Deepak Gupta Ms. Asmita Raj Mr. S.P. Tripathi Group Exercise 4 :Community Involvement & Development, Integration of Social Responsibility

21. Community involvement: Individuals, Associations seeking to enhance public good which helps to strengthen civil society and considers itself as a part of the community. Community Development: Helps to promote higher levels of well being in the community. It is a long term process and is faced with different & conflicting interests. The key areas would include : Creating employment by expanding & diversifying economic activities & technological development Making Social investments in wealth & income creation through local economic development initiatives. Expanding education & skills development programs. Cultural preservation. Providing community health services

22. A. Community involvement & development Issues (clause 6.8) : Education & Culture– Foundation for social and economic development & part of community identity and its promotion with respect for human rights. Actions: Promote, support, improve quality and make, education accessible to and including vulnerable and discriminated groups. Actions to protect, promote & recognize the local culture & traditions Preserving traditional knowledge and indigenous technologies to empower disadvantaged groups within a community.

23. 2. Employment Creation & Skills Development: Actions: Employment & Capacity building programs: Direct Employment creation through investment Adopting appropriate technologies as a long term and economically viable strategy Considering the outsourcing feasibility & its impact within and outside organisation including Employee retention & management Policies. Skills Development Initiatives : Local & National Skills Development programs, Apprenticeship programmes focussing on disadvantaged groups. Some other programmes such as counseling, re-training & re deployment of people in other trades /skills.

24. B. KEY CONSIDERATIONS FOR INTEGRATION OF SR (as per clause 7.3) Due Diligence : A comprehensive and Pro – active effort to identify risks over the entire Life cycle for a Project / Activity Determining Relevance & Significance of Issues considering the stakeholders and community interests. Assess Sphere of Influence through ownership, governance, economic relationship, legal / government authority, public opinion & Exercise of Sphere of Influence by setting contractual provisions, issuing public statements, engagement with stakeholders, others, knowledge sharing and promoting good practices. Priority Setting for addressing Issues: The priority to be identified by the organisation / top leadership, through brainstorming and consultation with stakeholders, due importance to be allocated to fundamental principles in Clause 4. the priorities are to be reviewed periodically and incorporate the changes, as and when occurring.

25. C. Communication is critical in raising awareness on organisations’ strategies & objectives, plans, performances & challenges both internally and externally. The communication plan should focus on what to communicate to different stakeholders (government, employees, investors, consumers, peer organisations, suppliers), community, other identified interest groups, and How (media selection) & When (time) to communicate. All SR communication should be : The effective communication plan should have a feedback mechanism so that the issues may be addressed effectively and corrective actions can be taken. Complete Responsive Accurate Balanced Understandable Timely Accessible

26. D. Review Mechanism to Monitor Organisation’s SR Performance Developing indicators through socio- economic survey Formation of advisory and implementation working group (including representatives of stakeholders and affected communities) Developing a detailed action plan in consultation with stakeholders & affected communities Budget allocation and project implementation scheduling for SR Rapport building & periodic meetings, discussions, presentations with stakeholders on the community requirements, receiving feedback and setting priorities. Report on impact evaluation of SR Initiatives/decisions. Sending Feedback to Advisory Committee and receiving suggestions for further improvement.

27. 5. Consumer Issues GROUP MEMBERS Dr. PREM KUMAR JAISWAL Mr. SUNIL KUMAR Ms. SOUMYA G RAJAN Ms. PRATIGYA KWATRA

28. Principles for Consumer Issues(6.7.2.1 ) Satisfaction of basic needs Safety for products and services Right to Information Choose a product / service of required quality at a competitive price Be heard in the framing and implementation of Govt. Policies & in development of products and services Redressal of grievances Consumer education for making them informed Right to live & work in sustainable and safe environment.

29. Additional Principles Right to privacy Precautionary approach against serious and irreversible threats Promotion of gender equality and empowerment of women Promotion of universal design

30. Expectations towards Consumers’ Health & Safety (6.7.4.2) Provision of safe design, development, production and consumption of products and services in normal and foreseeable conditions for all. To address health & safety aspects to a maximum possible extent keeping in view the minimum requirements. Human health risk assessment for new products and services Safety instructions for use , awareness and communication . Recall /withdrawal systems in case of serious defects. Traceability system in place

31. Principle of Sustainable Consumption (6.7.5.1) Promoted by Principle 8 of the Rio Declaration on Environment and Development Consumption of products and services at rates consistent to sustainable development to human as well as animals Disseminate information to consumers on the ill-effects of their choice of products and services on their well being and environment The role of organization in sustainable consumption occurs in life cycle of product, value chain and information provided to consumers

32. Fair Marketing towards Social Responsibility (6.7.3.2) Fair and responsible marketing requires provision of information on the social and environmental impacts across the whole life cycle and value chain of the product. Fair marketing practices would allow the consumers to make informed decisions. Organization should : Not engage in unfair trade practices. Identify advertisement/marketing in transparent manner. Clear pricing Policy Adequate labeling, information, substantiate claims. Do not unfairly target vulnerable group.