SIPOC_template for Lean Process Projects.pptx

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SIPOC Template for Lean Process Planning. Lean Process requires a good bit of information to build an effective plan. this SIPOC template aids in that by allowing team members to fill in the columns with the data and ideas for the Lean Process Leader to evaluate.

Leadership & Management

SIPOC Claims CCC - Process
• Clientes
• Customer
Satisfaction &Quality
(Almuedena Llari)
• CCC – Mayte Pérez
• DHL (Sandra López)
• Transporte SE
• Reclamación del cliente
CCC
• Información de
transporte
• Solución de
reparación o abono.
• Cerrar el caso en 24
horas.
• Cliente Final
• Business Units
• Administración
Suppliers Inputs Process Outputs Customers
Cliente crea una
reclamación
Alta produtos
SAP
CCC Logística
Expedición/abon
o reparación
material
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