Vivek Ananth has over 5 years of experience as a customer support engineer and IT systems professional. He has strong technical skills in Linux administration, TCP/IP networking, hardware installation, and troubleshooting. He currently works for HCL Services Ltd providing systems administration support for Linux, Windows, and server maintenance. Highlights of his career include several projects with government organizations involving hardware installation, OS configuration, database management, and backup administration.

1. V VIVEK ANANTH
1/86 Nort Street, Appuvillai, Tisaiyanvillai, Tamilnadu, India – 627 657
Contact: +917587775856; Email: vivekananth100@gmail.com,
CUSTOMER SUPPORT ENGINEER/ IT-SYSTEMS PROFESSIONAL
Offering 5.5+ years of experience across the industry
PROFILE
Result oriented Systems Engineer with in depth knowledge of IT servicing, hardware support, and
maintenance and troubleshooting ensuring ultimate customer satisfaction resulting in customer delight.
Currently working with HCL SERVICES LTD as Customer Support Engineer.
Proficient in Linux Administration plus installation, configuration and management of Linux Server.
Adept at Implementing, Troubleshooting and Administering TCP/IP based network.
High-performing with proven professional diligence & caliber in Hardware Networking, System
Administration, Troubleshooting, System Configuration & Technical Support Operations targeting
optimal operational performance & client satisfaction.
Proven problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely.
Excellent communicator with advance interpersonal skills.
TECHNICAL PROFICIENCIES
Hardware configuration and installation of Servers, Workstations and Desktops.
Installation and configuration of different OS like Linux & Microsoft Windows.
Network configuration, administration and troubleshooting skill.
System Administration, User Administration, File System & Device Management (Raid, LVM).
Configuring schedule job on all OS platform.
Network file sharing FTP & NFS & SAMBA.
File systems backup and restore with different inbuilt & third party software’s.
Package Management, OS Updates management.
Configuring and managing printers, Terminals.
Creating users and assigning rights, home directories, files and folders and manage the rights & ownership.
Creating AD’s & Monitoring, DHCP & Monitoring.
Monitoring system performance using task manager & performance monitor utility.
PROFESSIONAL EXPERIENCE
HCL INFO SYSTEMS LTD, RAIPUR Sep 2010 to till Date
Customer Support Engineer
Credentials of receiving “STAR OF REVENUE AWARD” for OND ‘13 and JAS ’14 for
Performing outstanding as “TEAM LEADER” in 2013 and 2014.
Spearheading efforts across Planning, coordination and implementation.
Provided Systems Administration support for Linux & Windows 2003/ 2008/XP/7/8 Operating Systems.
Proficient in Installation and Administration of RHEL 5 & 6.
Accountable for Configuring DHCP, DNS servers and clients in various Microsoft products.

2. PROJECTS UNDERTAKEN
1. Client: NATIONAL MINERAL DEVELOPMENT CORPORATION ,BACHELI
Abstract:
 SAP Production Database and Central Instance is installed in a Cluster on HP Make Servers
& Storage with Redhat Operating system and Redhat Cluster. The customer is having mission
Critical Database, high end redundancy and most availability solution.
Role:
 Hardware Installation & troubleshooting,
 Installation of RHEL 5.x server and High Availability on both servers,
 Operating system Installation & configuration on raid 5,
 File system Management on LVM,
 Configuring storage for servers,
 OS patch management, modifying kernel parameters,
 Configuring & Managing Cluster, storage & san switches for High Availability,
 Backup Admin, User Management, Device Management.
Platform: RHEL 6.x
Hardware’s:
HP Proliant Dl 380 G5, DL 180 G6, DL 360 G5
2.Client : Centre for Railway Information Systems (CRIS) , Bilaspur
Abstract :
• CRIS is a part of Indian Railway , it maintains the database of Train running information and ticket
allocation for passengers through IRCTC website .
Role :
• Hardware installation and Trouble Shooting
• Installation of Windows 2003 server and configuration
• Configuring RAID 5 with Hotswap
• Configuring and managing Oracle database
• Backup Admin , User management ,Device Management
Platform : Windows 2003/2008
Hardware’s :
HP Proliant Dl 385 G2
3. Client: COAL MINES PLANNING AND DESIGN INSTITUE (CMPDI) , BILASPUR.
Abstracts:
 CMPDI is a Government of India organization involved in planning and design institute of Coal mines. It
has deployed a region wide network connecting the various branches. The network is primarily used
for payroll & Material Management.
Role:
 Installation and configuration of RHEL 5.x,
 Configuring file system,
 Configuration of Network Card, IP Address,
 Installation of Nodes and Network configuration.
Platform: RHEL 5.x
Hardware’s:
HCL IGL 1710 SH Server
4. Client: High Court / District Court ,Bilaspur
Abstract:
 District Court is Govt Organization. Customer has purchased HP Proliant & HCL Infinity series
Server for the installation of CIS (Case Information System) database.
Role:
 Installation and Configuration of Linux servers on Hp Proliant/ HCL Infinity series servers,
 HCL Thin Client configuration & there connectivity with servers,

3.  Backup Admin, User Management, Device Management, maintenance of Desktop PC’s & some of the
Networking part,
Platform: Redhat Linux 5.0, 4.0 & Ubuntu 10.x, 11.x, 12.x
Hardware’s:
HCL IGL 2700 SO Server, HP Proliant DL 180 G6
5. Client: State Bank of India.
Responsibilities:
 Installation of windows 2003 and 2008 server & configured DHCP, DNS, & Network printers,
 Implementing Application server , Database server. ,
 Installation, configuration, and maintenance of Desktop PC’s, Workstations and Servers,
 Troubleshooting of Hardware such as Motherboards, Hard disks and LAN Management.
Role: Application and Database server maintenance & Operating system Maintenance.
Platform: Windows 2003svr, Windows 2008svr Windows XP/7.
Along with above customers, I am giving hardware and technical support for UNIX, Linux and
windows operating systems for the customers as follows
• Union Bank of India
• New India Assurance Company Ltd.
• Central bank of India
• Bank of India.
EDUCATIONAL DEVELOPMENT
DIPLOMA IN COMPUTER ENGINEERING; 2010 with 92.33%
(IRT POLYTECHNIC College, Tirunelveli ,Tamilnadu.)
HIGHER SECONDARY SCHOOL CERTIFICATE; 2008 with
77.5%
(Holy Redemers Hr. Sec. School, Tisaiyanvillai, Tamilnadu.)
TRAININGS UNDERGONE
 Basic Induction Hardware training conducted at HCL Infosystems Ltd, Training Institute,
Hyderabad
 “Red Hat Certified Engineer” Certificate Number : 130-158-959 (Red Hat Enterprise Linux 6)
Date of Birth: 25th
Oct 1990
Father Name: S.Vijayarengan
Mother Name: V.Leelavathi
Marital Status: Unmarried
Language Proficiency: English, Hindi, Tamil.