According to research from EMA, 85% of enterprises view automation as strategic, and 84% are modernizing applications to support digital transformation. Organizations continue to increase digitalization to provide self-service power to customers, employees, and trading partners, and to connect and manage devices from sophisticated industrial tools to ordinary household objects. Automation is critical to addressing waves of disruption brought on by hybrid, multi-cloud architectures, work-from-anywhere initiatives, and the Internet of Things. These slides—based on the webinar featuring industry experts Dan Twing from EMA Research and Kaete Piccirilli from Red Hat—examine how automation can deliver several business benefits, spanning areas from attracting and retaining talent, improved speed in bringing innovations to market, and a solid return on investment (ROI).

1. | @ema_research
The IT Automation Imperative:
Keeping Pace with the
Speed of Business
Dan Twing
President and COO
EMA
Kaete Piccirilli
Director, Product Marketing,
Ansible Automation
Red Hat

2. | @ema_research
Watch the On-Demand Webinar
• The IT Automation Imperative: Keeping Pace with the Speed of
Business On-Demand Webinar:
https://info.enterprisemanagement.com/the-it-automation-
imperative-webinar-ss
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch

3. | @ema_research
| @ema_research
Featured Speakers
Dan is responsible for developing and executing
strategic market research, delivering value to IT
organizations through consulting engagements, and
directing product developments and marketing efforts.
Dan joined EMA in 2005 and has over 25 years of
experience in information systems, software
development, and technology outsourcing. Dan
focuses on all aspects of intelligent and automated
management of IT.
© 2022 Enterprise ManagementAssociates, Inc. 3
Dan Twing
President and COO
EMA
Kaete Piccirilli
Director, Product Marketing,
Ansible Automation
Red Hat
Prior to joining Red Hat, Kaete was the product
marketing manager for a DevOps implementation
training and consulting company. Kaete has years of
experience communicating how customers’ business
needs align with the capabilities of Red Hat’s product
and service offerings. Her background gives her insight
into how companies have successfully used Ansible
Automation Platform to generate business value.

4. | @ema_research
| @ema_research
Agenda
© 2021 Enterprise ManagementAssociates, Inc. 4
• Rising importance of automation
• Enterprise automation culture
• Employeebenefits from automation
• EMA Automation Maturity Model
• The role IT Automation can play in retaining and
attracting talent
• The need for upskilling your teams to maintain business
resiliency
• Moving IT automation tools from a cost center to a
value center
• How to select the right tool for your organization
| @ema_research

5. | @ema_research
Modern Business Thrives on Automation
© 2022 Enterprise ManagementAssociates, Inc. 5
| @ema_research
Dynamic, Software Defined Infrastructure
Complex data pipelines and analytics
Machine learning models
Stakeholder self-service
Democratized IT

6. | @ema_research
Automation is Important to Enterprises
© 2022 Enterprise ManagementAssociates, Inc. 6
➢ 85% Automation is a strategy in my organization.
➢ 84% Our need for automation is growing rapidly.
➢ 82% Our use of automation is growing rapidly.
➢ 81% The global pandemic increased the
priority of automation in our organization.

7. | @ema_research
Enterprise Automation Culture
© 2022 Enterprise ManagementAssociates, Inc. 7
Sample Size = 412, November 2020
Sample Size = 302, June 2022
6%
10%
26%
38%
20%
2%
6%
24%
31%
36%
0% 5% 10% 15% 20% 25% 30% 35% 40%
We are “old school” and tend to favor the
status quo over automation
We are slow to add automation
We tend to copy automation best practices
developed by others
We are somewhat creative in our use of
automation
We are very creative in our use of automation
Which statement best describes your organization’s posture toward
automation?
2020 2022
Enterprises have increasing interest in and use of automation.

8. | @ema_research
© 2022 Enterprise ManagementAssociates, Inc. 8
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
0% 10% 20% 30% 40% 50% 60%
Expanding use of automation is important to my
management and one of my goals for next year.
2020 2022
Agree or Strongly Agree
2020 89%
2022 93%
2022 Sample Size = 302
2020 Sample Size = 412
Expanding Automation is a Performance Goal for Many

9. | @ema_research
Digital Transformation and Automation
© 2022 Enterprise ManagementAssociates, Inc. 9
Automation improves manual processes, but
automationalone often mimics the manual process
steps with automation.
Digital Transformation is also automation, but often
begins with a radical redesign of a business process
around new, digital technologies.
➢ 84% Our organization is modernizing
applications to support digital transformation.
➢ 80% Our organization is rapidly addressing
digital transformation.

10. | @ema_research
IT Automation Posture
© 2022 Enterprise ManagementAssociates, Inc. 10
Which statement best describes your organization's effort to evangelize
automationacross the IT organization?
7%
9%
27%
25%
25%
7%
0%
5%
10%
15%
20%
25%
30%
We have an Automation
Center of Excellence
Specific individuals have
been assigned the role of
evangelizing automation
across the IT organization
We have department
level goals to increase
automation
Management has
encouraged automation
across the IT organization
Individual IT teams are
focused on automating
their specific area
We have no active effort
or goals to evangelize
automation across the IT
organization
Sample Size = 412
More aggressive automation
posture
Positive automation
posture
No automation goals or
evangelism
16%
7% 77%

11. | @ema_research
Bussiness-Wide Automation Posture
© 2022 Enterprise ManagementAssociates, Inc. 11
Which statement best describes your organization's effort to evangelize
automationacross the entire business?
9%
8%
30%
33%
16%
4%
0%
5%
10%
15%
20%
25%
30%
35%
We have an Automation
Center of Excellence
Specific individuals
have been assigned the
role of evangelizing
automation across the
business
We have department-
level goals to increase
automation in business
operations
Management has
encouraged automation
across the business
Individual business
operations teams are
focused on automating
their specific area
We have no active
effort or goals to
evangelize automation
across the entire
business
More aggressive automation
posture
Positive automation
posture
No automation goals or
evangelism
4% 79% 17%
Sample Size = 412

12. | @ema_research
Employees Benefit From Automation
© 2022 Enterprise ManagementAssociates, Inc. 12
➢ Automation generally begins with the most mundane
tasks, the very tasks that many humans find boring and
unfulfilling.
➢ Automation frees workers to focus on higher value work.
➢ Employees assistedby automation often become more
creative in their processes and approaches.
➢ Automation skills will become more important as
digitalizationadvances. Employees will benefit from
gaining skills and experience with automation.
➢ Providing a path to gain automaton skills
provides upward mobility and job security.

13. | @ema_research
EMA IT Automation Maturity Model
© 2022 Enterprise ManagementAssociates, Inc. 13
IT automation tools can become a value center instead of a cost center as automation matures from task-
specific to spanning processes and being aligned with IT Management Maturity.

14. 14
The role IT automation can
play in retaining and
attracting talent
The IT Automation Imperative

15. 15
The IT Automation Imperative
The great resignation is impacting companies across
industries, making the job market a hot one for talent.
Knowing that it’s invariably less expensive to retain current
talent than recruit, hire, and train new employees, it’s
imperative for organizations to keep the IT staff they have.
Automation can play a critical part in this retention.
The great reprioritization is
coming - and automation will
be essential to keep
employees happy and
engaged in their work
Use automation to help retain IT talent
"
"
David Egts, "How automation strategy
can help your retain IT talent" article in
The Enterprisers Project.

16. The IT Automation Imperative
16
4 ways automation strategy can help leaders retain IT talent
Automation is an effective way to help businesses become more resilient,
retain key talent and attract new talent.
Turnover is a fact of life, but automationcan blunt its
negative effects
Use automation to codify processes to deliver objective
consistency that humans simply cannot.
1
.
Anautomation community of practice lets everyone
share their best ideas andbuildon each other’s work
Introduceautomation across an organization so
processes belong to the community of practice, not just
to individual employees. This can providea sense of
belonging within an organization.
2.
Automationleads tomeaning and purpose
Use automation to codify processes to deliver objective
consistency that humans simply cannot.
.
3.
Automationintegrationwithworkflowtools
turbocharges meaning
Integrateautomated tasks with workflow tools so
employees are reprioritizing based on meaning and
purpose. This is critical to retain top talent.
.
4.

17. 17
The need for upskilling your
teams to maintain business
resiliency
The IT Automation Imperative

18. 18
▸ EstablishedDevOps culture
focused on learning new skills and
collaboratingacross teams
▸ Teams now work more efficiently
to create new, valuablefeatures
and services, while maintaining
productionperformance
▸ Saved thousands of work hours by
mitigating network downtime and
reducing productioncode defects
Think like a software developer
“We had to change our mindset in
how we’re managing and deploying
our global network, which included
not only modernizing our platforms
but modernizing our skill sets.”
Principal Software EngineeringGroup Manager
Fortune 15 technology company
The IT Automation Imperative

19. 19
▸ Enabledstaff to focus on higher-
value work
▸ Saved around 400,000 hours in
three years by automating200
manualprocess
▸ Increased ROI by applying
repeatable solutions to more use
cases
An automation first cultural mindset
“We used to do things in silos;
now we're pushing Extreme
Automation as a whole, and
driving towards the same
mission.”
Director
FinancialServices customer
The IT Automation Imperative

20. 20
Leverage and share individuals’ skills and experience
▸ 7,000 employees part of internal
Ansible Community of Practice
▸ 50,000 uniquely entitled IDs that
can run playbooksin 22 different
countries
▸ Over 10,000 Ansible playbooks
developed and implemented by
internal teams
An internal open source model:
▸ Team manages infrastructure
▸ Anyone can build playbooks:
500
playbook contributors sharing code
The IT Automation Imperative

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Five best practices for a successful automation rollout
Align to business objectives
Be a champion of the technology, rather than a sponsor
Support change, collaboration, and accountability
Encourage adoption by investing in people
Transform by shifting to an automation-first culture

22. 22
The right tool
for your organization
The IT Automation Imperative

23. An integrated solution for the enterprise
Content creationtools
Business Tools andAnalytics
Operational tools
Execution
environments
Automation controller
Automation content navigator
Execution environmentbuilder
PlatformOperators
Ansible content tools Private automation hub
Automation services catalog
Automation mesh
Red Hat Insights for Ansible
Ansible Content Collections
23
The IT Automation Imperative

24. Architects
Flexible container-native
architecture
Real-time analytics and reporting
Scale globally with distributed
execution across regions
Content Creators
Content creation tooling
Portable distribution and
reliable execution
Large ecosystemof certified
automation
Operators
Enterprise features - WebUI,
API, RBAC, Auditing and
workflows for managing at
scale.
Hosted and private content
management solutions
Integrates with your
environment
24
Content Creator
Operator
Architect
A platform for the entire automation team
The IT Automation Imperative

25. Network Security
Infrastructure Cloud
25
Supported and certified content you can trust
Edge
120+
Certified Content Collections
55+
Certified technology partners
5x
Amount of supported content
delivered in 2021
The IT Automation Imperative

26. Extend use-cases and secure enterprise automation end-to-end
Ansible Automation Platform 2.3
November 2022
Event Driven Automation
Integrate with common eventbus and tooling to seamlessly
react to events
Secure Compliant Execution
Continued enhancements to secure supply chain of Ansible
content
Differentiated Automation Experience
Solution Framework delivery of opinionated content
The IT AutomationImperative

27. 27
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The IT Automation Imperative
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